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CB Fast Food Chains Pizza Hut Complaints #382-401
Pizza Hut

Pizza Hut review: Everything!

K
Author of the review
10:28 pm UTC

I ordered a pizza earlier and it arrived as if it had been tampered. The box was broken, the seal was broken and my pizza looks like it had fallen apart. None of the slices were together. I called the delivery driver to come back and take it back to the store. He advised that due to COVID-19 he couldn't take it back and to call the store for another pizza or refund. I did just that and spoke with a very pleasant woman who identified herself as Phyllis. She apologized and advised that I would get another pizza within the next 30-35 minutes. After an hour passed by I called the store to check the status of my order and someone who identified themselves as a manager named Purnel answered and was disgusting towards me! She had an attitude, yelled at me, cut me off while I was speaking, huffed and puffed over the phone and then hung up on me after I asked for a refund. I called back and she answered and asked me not to call back in her store before hanging on me again. I called back again and this time she advised me that she had processed my refund. How can anyone treat a customer like that? I have never felt so insulted and disrespected all at once!

Desired outcome: I want a refund. I want that person retrained and moved to another location so that I never ever have to deal with her when ordering food for my kids.

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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
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    United Kingdom
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    14%
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    UAE
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    33%
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    Hong Kong
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    +1 (800) 948-8488
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    United States
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
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    Canada
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
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    Romania
    +351 222 444 222
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    Portugal
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
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    +27 86 074 992 488
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    South Africa
    +65 62 353 535
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 06, 2026
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Pizza Hut Category
Pizza Hut is ranked 7 among 57 companies in the Fast Food Chains category
#05 Papa John's Papa John's #06 Chick-fil-A Chick-fil-A #07 Pizza Hut Pizza Hut #08 Wendy’s Wendy’s #09 Panera Bread Panera Bread

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