Pizza Hut
reviews and complaints

I had place an order with my local pizza hut it was supposed to be here at 2pm it didnt come on that time when the pizza finally got here it was cold and all over the box I will never in my life place an order with pizza hut again this is the most disgusting service I ever had to deal with my order Num # 3171125122042001182026398 I really can't believe the service your company gave I could of order somewhere else for my food

My 2 pizzas were undercooked one pepperoni n bacon one bacon n sasuage n myboneless mild chicken tasted like rubber. Its expensive enough and I don't have money to waste. This isn't the first time and it probably won't be the last. Ever since I moved to Florida from nj Pizzahut is the worst. Don't know what more information you need. It was the tarpon springs store. Nov 20

* Date: 11-24-2017
* Time: 7:09 PM
* Order#: 3171124210925001184024893
* Amount:$25.30
* e-mail: [protected]@hotmail.com
* Incident: I had heard from a Pizza Hut employee about a deal for Black Friday - a buy one large pizza and get a medium pizza for free. I went online to find that deal, but could not find it. I only found the any large, 2-topping pizza for $7.99 - carryout and online only.
I called the store - 116 S State College Blvd, Anaheim, CA 92806, [protected] - and spoke to a male personnel. I asked him if the $7.99 Large online deal and the free medium pizza could be applied together. He went to ask someone, and then said that I could order them and when I come to the store to pay, it will be free. I told him that the checkout screen showed the medium pizzas as full price and he told me that it was okay - to just order it and when I come to pay at the store, they can ring it up for the free medium pizzas. I then asked if I can get a free medium pizza for every large pizza I buy and he said only one per order, so if I ordered the large pizzas separately, then the medium pizzas would be free for each separate order.
I then ordered as he told me and when I arrived at the carry-out store, I was asked to pay full price. I then explained to the female cashier the phone conversation I had with the male employee and she went to ask the manager. I was then informed that I could not combine 2 different promotional items. I then asked if I could just take the large pizzas for $7.99 and cancel the medium pizzas, but she told me she could not make adjustments to online orders at the registers. (Which contradicts the earlier conversation I had with the male phone representative when he told me that the adjustments could be made at the register when I picked my order up.)
[I would felt like the female cashier had an edgy voice and was impatient in explaining the promotional deals with me. She did not even try to understand or listen to my conversation I had with the male employee previously. It takes few kind words to calm an upset customer, and she was not willing to take the time to try to amend the situation at all.]
So I cancelled the previous online orders with the medium pizzas and re-ordered my large pizzas. I was then made to wait another 10-15 minutes to received my 3 large pizza order. I then asked for a few jalapenos, and she said she had to charge $2.00 for them.
I paid for my orders and went to my car to find that the 2 pepperoni pizzas were just my previous order's pizzas - they were not hot - and the half mushroom and half olive pizza box was not closed correctly, so when I placed the pizza boxes into my car, the pizza box opened and half of the pizza hung out and over the cardboard and onto my floor mats.
I was already agitated over the communication issue about the promos, so I did not go back into the store to address the pizza spill due to an unstable pizza box fold.
* Resolution: I would have liked to have been explained the different promos more clearly .. especially since I called specifically for clarification to the store. Please make sure the employees are trained to take questions about online and in-store promos. More customer service skills training may be needed to be instituted for employees.
* Recommended future resolutions: Since I was already upset that the promos were not explained clearly over the phone to me, they could have given a small gesture - like giving me a small container of jalapenos - for free to accommodate the inconvenience of having to cancel and reorder my pizzas. (I am sure the jalapenos cost pennies to the owner.)
* Please contact me to discuss any further accommodations you can provide for me for this unpleasant experience -
(The only pleasant face to help ease this situation was Gabriel Rodriguez - the delivery personnel - who tried to make clear of the situation and explained to me that the promo for BOGO medium pizza was only for full priced large pizzas in a kind and calm manner. Please make sure his manager knows he is a great asset to her store. He can help train the female cashier on how to deal kindly with customers to provide excellent customer service.)
* Compared to other pizza companies: They are willing to provide accommodations to provide ease to any mishaps or employees who can explain the different promotional deals both online and in-store. I will not recommend this store as a carry-out store to anyone as the personnel dealing with customers (female cashier and male phone employee) are unpleasant and untrained. I will recommend delivery, though, as I believe Gabriel would be a more pleasant personnel to deal with delivering Pizza Hut orders than any in-store employees.

I ordered the large ult. Cheesy crust pizza and a large pizza. I drove 20 mins from our usual Pizza Hut because they were out of the ult. Cheesy pizza. When I went to pick up my pizza I looked at the pizzas and was not given the ult. Cheese, but a regular large. I told them this is not what I ordered and showed her my online receipt and The girl said "they didn't call you to tell you we were out" NOBODY CALLED ME. She then said well we don't have control over the computers... I drove 20mins only for this pizza that I have a receipt for and paid for! So I got my money back and took my large and cheesy bread home and to make matters worst the reg. Large wasn't filled cooked and was NASTY! We get Pizza Hut every Friday and would rather have frozen, at least would know it was cooked all the way and I'm getting what I paid for!

Today I called to order 2 ultimate cheese pizzas. When we called they said it wasn't available. Well they offered 2 large stuffed crust pizzas instead. When I got to the store, I asked again. How is it possible for you to have a sign outside of your door advertising a pizza that you don't have? The cashier said that they didn't have it available at the moment. I asked how come? His answered shocked me. It is 7:16 pm on Friday night. And he said that they ran out of ingredients. How is that even possible? Really disappointed at this store and the customer service I've received here several times already. I am a regular customer and this has pushed me away completely. I would never recommend this store to anyone! Brian was so rude in answering like I should've known the answer. Disrespectful beyond words. I worked customer service and that would've not been acceptable at my job.

We arrived at 1220 only 1 other customer there. We ordered 18 wings cheesy bread garlic knots and 1 pasta. I was informed they were out of chicken alfredo so I got meaty marinara. At 112 we got 6 wings at 135 we got 12 more wings and cheesy bread. 6 wings were buffalo which we didn't order. My pasta didn't come out until 149 and the correct wings at 154. RIDICULOUS! So our family dinner was eaten separately so thier food wouldn't get cold waiting on mine. Worst experience ever over an hour and a half just to get the food! No apology or explanation just the $50 ticket. NEVER AGAIN! Then when we went to ask for a drink refil the waitress is at the register eating the wrong flavored wings so unprofessional and probably on purpose!

I Jeams Potts visited one of your restaurants which was located at 1601 N. Western Ave. Chicago IL. As I waited for couple of my clients I wanted to use the washroom to wash my hands but I was comfronted by Vivian the manager who had a very rude demeanor. She told me that I would have to order my food first before I could use the washroom. For some reason I felt discriminated against because shortly later I had one of my employees go inside and ask to use the washroom as well and she was granted entry without ordering first. I Jeams Potts made a complaint through your corporate office and I was told that someone would get in contact with me within three days if I'm not mistaken. I take this type of discrimination seriously and I'm not sure if you Pizza Hut does. I'm going give your company a chance to get in touch with me as soon as possible before I take further action.

On november 12 and the 18th my brother and i had ordered pizza hut the first time tge pizza wasnt even cooked all the way and the second time it seemed fine but we both had gotten the runs and were vomitting for a few days. It was the location on 19th ave and northern in phoenix az. My number is [protected] and by brothers [protected]. I called the store and they refused to be curteous and said their store is clean and there is no way it was from them.

My boyfriend and I called ahead of time for carryout. They said it would be ready in 20 minutes. 15 minutes later me and my boyfriend went to Pizza Hut on coddington and west a lincoln ne. Got there and a girl named heaven seemed to be training a new girl was yelling in front of a lot of customers that all her co workers needed to start doing something for themselves. Then she sat up front and complained about co workers and complained about her job! I ordered a dinner box and only received pizza and breadsticks. The breadsticks were disgusting nothing how they are normally made the pizza was burnt and disgusting. I will never go back to Pizza Hut. Waste of money and time.

I placed an delivery order for a pizza. I was using the tracker to track my order and received an text message stating that my order was being delivered at 9:13 and my order did not arrive until 9:50. My pizza was warm and not as hot as it usually is. I was very dissatisfied with the level of my delivery. I usually don't have any issues she. I use the app and place a delivery order.

Ordered a pizza for pickup. Came to the location and asked for a marinara sauce. I don't like my pizza without extra dipping sauce. The employee told me they did not have any marinara sauce. I told her I will pay for it and she said we are "fresh out of it." My question is, how did you make my pizza? It has marinara sauce on it. Are you out of cheese too? Out of dough? I just don't appreciate being lied to out of laziness, and would like a compensation.

Big concern : In Laredo Texas store number 4 address 1519 Guadalupe is charging for the condiments of pepper and cheese packets 6 for 53 cents. This is NOT for extra this is from the order of pizza to go ... I was shocked that they would charge for something that should be provided for the pizza .. Facebook should be made aware what going on with Pizza Hut ... that we need to provide our Own cheese and pepper . I have pictures to provide my name is Elsa Cass ... I live at 1720 Galveston Laredo Texas 78043 ... please call me [protected]. I will be waiting . Thank you Elsa Cass here is picture provided .

I ordered 2 medium pizzas buffalo wings and two 2 liter sodas. When I called to express my dissatisfaction with my order the customer service I was given was unacceptable. I was told that I could not be helped and the manager (David) wasn't interested in the service provided to me. I find this very unsatisfying. I have been eating at Pizza Hut as my first choice for many years now. I am sad to see that this now will keep me from calling Pizza Hut again. I am staying at the Wayfarer Motel in Wichita Falls, TX in room 204. My email address is [protected]@gmail.com and my contact phone numbers are [protected] and [protected]. The store in question is the Pizza Hut on Jacksboro Highway in Wichita Falls, TX. The managers name is David. Thank you very much for your time and consideration! Randy Konovsky

Your branch in Saudi Arabia offering special prices for the 3 sizes,
I just went to a store and the supervisor told me the offer only available now large size, no small or medium available.
I wonder how is that and I asked him, , it's supposed that you prepare it here but his answer was it's come ready to them!
& ironically he is telling me that the promo is no longer available cuz too many people that day so the promo is finished What does that even !
Waiting for your reply ASAP !
[protected]

I placed a order, delivery guy never showed... Called the pizza hut back on fry rd... and was told that my order was delivered... YEAH to the wrong address... Then I asked for cooperate to file a complaint due to me having to wait another hour and was told that it was a franchise and didn't have a customer service number... Wow... let's all become franchise and dish out poor customer service... No one cared since the wrong address paid for the pizza

We were in the Pizza Hut in Macomb, IL on 11/20/17 and had the worst service and food that I can imagine. We waited at least 20 minutes before we were waited on and then another 10 minutes to get the drinks. We waited another 15 to place our order and then OVER an hour for the food to get to us. When we got the food our Chicken Alfredo it was warm at the best but we didn't want to send it back for fear it would be another hour. While we were waiting, at least 3 tables got up and walked out because of the wait. They were given credits. I was going to say something but my husband paid the bill for fear that I would complain, which I would have. There are too many other Pizza places in Macomb to worry about your service and food. We will go somewhere else next time.

I placed my order over the phone.when I got there I paid 4 my order.Guy came behind me and placed his order and got his order b4me.I ask Jeff about my order and he started cursing me and was very rude.After calling the order in at 330pm got there at 345pm and finally another manager ask me baby u still here your order been ready.so at 420 I finally got it.Jeff has piss poor customer skills.Coursey Blvd. Location

On 11/18 at 7:44 pm we ordered carry out of 150.31 pizzas 5 of them, wings, bread sticks, pasta, cookie, brownie, a very large order but we were feeding our church volleyball team by the time we got back to the church and noticed that our order was wrong and tried to call back to complain it took 35 minutes to get some one to answer I asked for the manager and was told that she went home and then got hung up on I tried to call back and after 10 minutes I then have up i am now trying to get some satisfaction here but after everything so far I am pissed

I ordered a Pizza Saturday night, I ordered a large pepproni with pain crust no spices. When I receieved it at all different spices on it which no one would eat, what does it take to get a pizza right. If them aren't so greasy you can't eat them they have all these spices on them, I quess I will just change to another Pizza resturant maybe they can get an order right.

On November 19th I tried to order pizzas from Pizza Hut in Portsmouth Ohio approximately a half hour and they would not answer their phone. I ended up ordering a pizza from one of their competitors. On the way to pick it up my husband stop by the Pizza Hut to see what was the problem with their phones. He spoke to the manager who said that when they're busy and their drivers are out they don't answer their phones. There was only one table that had four customers in it at the time. And the manager had the audacity to ask my husband are you going to listen to what I have to say or are you just going to complain. This Pizza Hut is a disgrace to the Pizza Hut name. To go to another Pizza Hut and pick up a pizza it would be a half hour round trip. Why is it that after all there complaints especially about not answering their phones they are still allowed to operate.