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CB Fast Food Chains Pizza Hut Complaints #362-381
Pizza Hut

Pizza Hut review: Customer service

C
Author of the review
8:52 pm UTC

To whom it may concern,

My experience at Pizza Hut was horrible! With this covid nonsense and other restaurants being open, it's unfortunate that you all are still not letting anyone in. I made this order online and sent my husband to pick it up. After waiting there for over 30 minutes the female that they had working there could not find the order, and said there was no order with that name. She continued to go back and forth 4 times. Finally my husband called me that they needed information. I took a screenshot of the order, along with my bank showing where the order had already been drafted. Finally she brought out the pizza she had been looking under a different name. I then called the restaurant and asked for a manager. The female that answered the phone said she was the manager and her name was Jessica. I proceeded to tell her what happened and that they had very dumb and incompetent workers working outside. She then said that she was going to hang up on me because she would not allow me to disrespect her employee, and proceeded to hang up the phone on me. Coming from being a manager myself, you never ever hang up on a customer. I would understand if maybe someone was using obscene language and yelling like a monster, but that did not happen. This Jessica needs more training in management along with dealing with customers. This is unacceptable and I will post what happened with this Pizza Hutt location on line. This is the first time that I'm doing this, only because at my place of employment this would be an automatic fire. You do not hang up on a customer. Since I've seen a lot of complaints along with consequences, I'm tired of this and since it happened to me, I'm going to stand my ground on her hanging up on me. Oh and another thing, I had a cold pizza by the time she found it. Did they warm it up? No! Did they offer a refund? No! Did they offer to make it right on the spot? Absolutely Not! I do live in a small community and every one knows everyone, this is just sad and disrespectful!

Code:6Yqd fejv 31k
So how did you do? Absolutely Horrible!
Cynthia Rubio

Desired outcome: Refund

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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
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    United Kingdom
    8800 100 1958
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    Russia
    600 569 999
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    14%
    Confidence score
    UAE
    23 300 000
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    33%
    Confidence score
    Hong Kong
    1700 506 070
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    Israel
    +1 (800) 948-8488
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    United States
    +44 330 123 0790
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    United Kingdom
    +1 (866) 364-0825
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    Canada
    +33 351 860 038
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    50%
    Confidence score
    France
    +40 212 101 010
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    Romania
    +351 222 444 222
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    Portugal
    +46 86 638 895
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    33%
    Confidence score
    Sweden
    +966 920 000 910
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    Saudi Arabia
    +27 86 074 992 488
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    South Africa
    +65 62 353 535
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    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 06, 2026
  7. View all Pizza Hut contacts
Pizza Hut Category
Pizza Hut is ranked 7 among 57 companies in the Fast Food Chains category
#05 Papa John's Papa John's #06 Chick-fil-A Chick-fil-A #07 Pizza Hut Pizza Hut #08 Wendy’s Wendy’s #09 Panera Bread Panera Bread

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