Pizza Hut
Reviews and Complaints

Woman manager claimed that they never ever sold sandwiches and I was insane and hung up on me

We ordered a extra party order which included drinks salad and pizza from al ghurair centre pizza hut in al riqqa dubai on 6 april 2021 and when we ate it the chickpeas salad was rotten with bad smell and contaminated . We called the outlet and told the manager about this and also told him that they should have been careful instead of serving stale food to customers in coronavirus time . It is a surprise that they donot check or have any controls on the quality of the food being served and it is health risk which they are not bothered.

While the Pizza Hut is in good shape it could use some upgrades. Also it is severely under staffed. There was one man running the counter trying to cook and answer the phones. It's unfortunate this used to be one of our go to pizza places the guy who's working deserves a friggen medal or a huge raise. The outside of this Pizza Hut needs some service the signs are missing at all entrances we weren't even sure if it was still a hut!

I walked in to the outlet in stonyplain, AB. Ordered the pizza. Paid for it. Determined the wait time, left the store and came back 15 mins to pick up.

Stood away from anyone else ( 6 feet) clerk stated itll just be a few minutes. Moments later i heard her say to the food prep employee "I cant hear what you said, these stupid things ( masks) Are so annoying". Then, directing the food prep guy who put the pizza in the boxes, " that guy over there with no mask". I got the pizza, went to walk out, and the clerk said " oh yeah, next time, dont forget your mask ".

I told her, " you waited till i was almost out the door to say this?, I will NOT wear a mask next time, or any other time, as I have documentation that states I am exempt for medical reasons."

She stated that "in the bylaw her store can make her own policy". I told her, "yes, but it still cannot violate my rights or trump the local bylaw itself."

I stated that "the stores policies cannot violate the alberta human rigts act or the charter in denying service to someone who is medically exempt ( disability discrimination), according to the very by law, further more, no proof is required, also according to the by law."

I left, I will not be giving my business to Pizza Hut again without a formal apology.

The Clerk is very fortunate that ( at least for the moment) I have chosen NOT to pursue legal means.

Simon Jones.
Stonyplain, AB.
[protected]@shaw.ca.

Last weekend I was trying to place an order from Statham GA and the webpage said they were permanently closed. Now they aren't. Why is this? I put a notice out to the community and they are saying I'm just stirring things up and I am not. I would never order dominoes if I can get Pizza Hut.
For some reason I do not understand and I am upset by this. I don't like being blamed for something that I did not do. Please clear this up for me. Thank you!

On April 1, 2021 @ 1:02pm. Ticket # 0014. Colton Pizza Hut on Washington. I went into pizza hut to pick up a called in order. I have always had an issue with ordering extra veggie toppings & NOT getting what Ive paid for. So I specifically told the person on the phone taking my order to please make sure I get the extra because its a past practice that I normally dont get the extra. Once I arrive I check my pizza, some of the same, not extra! The clerk calls the manager (Sandra) she says extra topping dont touch, this is extra & they touch. WTH does that have to do with anything are they that tedious to place each topping not touching? I explained to her I paid $1.25 for each extra vegetable and that looked like a normal serving. She was not trying to hear me, so I asked for the General Managers information - again clueless so I told her I'd look it up online. Really how much money does it actually cost to provide extra veggies on a pizza? No ta happy pizza lover.

I don't see why we have to pay a service fee if it's your business we just choose you but dominos and lil Casars is as good but it will be my last choice now to order from pizza hit

I am FURIOUS and I have tried to call the 1800 number but I was on hold too long. Something NEEDS to be done! This is ridiculous! The guy who said to be the manager was RUDE first of all! I ordered online at 5:30pm on march 25th 2021. I tried to call both the numbers we have for them here and it just rang and rang and rang. SO FINALLY i went up there at 6:30 an hour later! and this was suppose to be delivery! I see about 7bags that are in the delivery bag and i told him i tried to call he was not nice about it at ALL first he told me the phones arent working so i told him well there isnt anyway yall could have warned us. call your boss have them turn off the online or something! (he could have called people in) he rudely says no and i refuse to use my personal phone just so customers can save my number and call me on my time off to complain! OMGGG how can yall even have someone working there like this! then he goes to refund me the $3.00 i paid for delivery he doesnt even offer me a discount for taking home cold pizza or nothing! and when i get home i noticed HE KEPT MY TIP! how dare him. i know it was only 3.50 but really first he was rude and then had the nerve to keep that! im beyond mad and did not go back up there for it brcause i am trying to be calm about this! i want feedback and HOPE something is done to him! there is only two guys there and hes the one running the register and saying he was the manager.

thank you,
Maria Sanchez
[protected]
[protected]@hotmail.com

Vincennes Indiana Pizza Hut March 25 2021 arrived about 1:30. Our Stuffed crust pizza was flat the crust looked Like it was old dough and it didn't raise in the oven. The cheese that was suppose to be in the crust was melted on the pizza top. It ran out of what was suppose to be the stuffed crust. I complained and was told that happens when we train new cooks sometimes. I believe she was the manager. No apology given. Won't be back there for a long time. Gonna give the cook time to get it right.