Pizza Hut
reviews and complaints

I was excited to hear that Pizza Hut, McPherson, KS was serving gluten free pizza. However, after I tried it, thinking that the crust would be the Udi's brand-not the whole pizza. I called our pizza hut to ask about the pizza I got - because of my disappointment in the usual quality that I have gotten at Pizza Hut. The nice manager explained that the whole pizza was Udi's. I said that explained it! I would think a better brand would have been chosen or atleast use a gluten free crust and your own sauce and toppings! I would have expected better at McDonald's than what this pizza was, it was pathic! The price was ridiculous for what I received!

I would like to complain about the pizza savers that are used in pizza-hut delivery boxes in Cyprus.

Whilst I understand there is a function for this plastic mini table, I don't understand why this wasteful practice that contributes to masses of plastic being thrown in landfill every day is still adopted by this large company! I haven't seen these pizza savers for years (I live in the UK and no pizza company uses them over there as far as I know).

I think it's time that pizza hut in Cyprus took some responsibility for the plastic waste they generate and get rid of this useless and wasteful practice.

Many thanks,
Monica

The pizza had no sauce and was burnt, and the meat was hard it tastes bad. It was supposed to be hand toss it was thin on one side and hard and burnt crust. Need better service. Hey, they need to take their time and do people order correct. That was the nasty pizza i have eaten at that location. Maybe you need to retrain on how pizza should be cook and order to better serve your customers to keep business at that location.

-Unable to order pizza online after several attempts. ( 20 minutes) Also waiting for an answer on the phone line that never picked up after a long wait.(20 minutes). I decided to order my pizza from another franchise. It was not my desire as I favour PIzza Hut.
Date: December 18, 2021 @ 12:15 pm

Gary Burton
16528 78 Ave. NW
Edmonton,
Ab. T5R3E6
[protected]@gmail.com

I will not allow to be played by and be told that they my order was canceled because today they closed at 7:00 well the add said 12 am but they took my order and charged it to my card, then called and said they cancelled the order because they had to many and my money well the next day would be returned, next day banks are closed due to being Christmas Day, supervisor also said that it was the call center taking the order, but forgot to say that the person in charge didn't have the mind to be a supervisor to call the call center and tell them not to take calles because of the time frame, this place is no good and the business ethics is very low, I will never go there and I'll make sure that I tell everyone I know the way they did me, lucky they closed because for my $51. 94 someone was going to be responsable for my order, I can careless if the time was wrong, your add said closed at 12 am not 7pm and my order was taken at 6:30pm someone should do something about this supervisor who can carless about who is paying, sure it's not her $ is it?

Your system don't remember my email..  I even created a new email to staryt another account cause couldn't access my first one... Even though you send me emails to both I never can redeem anything, or order on your app. .. There is the error I always get online.. (pic attached) on the app it says "invalid email address" .. (I know i typed right password, also I made multiple attempts on both emails ) It really angers me.  The only way I can order on the app is as a guest, then I have to enter my info over again each time... My second account I set up, worked for one login then the app, forced me to sign in again and locked me out with yhe same invalid email error as that happened with my 1st account ..  All the pizzas ive bought as a guest combined with my second account.. Never being able to redeem squat!  I deserve something... At least the dang app to be fixed, its horrible. 
 
[protected]@gmail.com - password: process1973

[protected]@gmail.com - password: process 1973

Try logging in yourself and see the errors 

Sent from my MetroPCS 4G LTE Android Device

-------- Original message --------
From: Pizza Hut Hut Rewards
Date: 12/24/21 1:09 PM (GMT-05:00)
To: [protected]@gmail.com
Subject: Congrats, you've unlocked a FREE Medium Pizza, Allen.

VALID AT: 1616 S DIXIE FWY
NEW SMYRNA BEACH, FL 32168 | NOT YOUR STORE?
[protected]

Allen: your point balance | 248

My name is Myles Turple. On Nov 24 I ordered 2 large pizzas on line from store: R31131. This order was a BOGO. I requested that I would pick up the order, which I did. A couple of weeks later when I was going to order again, 10 Dec, I noticed that I wasn't credited a Rewards Point for my order. When I went to pick up my order, I mentioned my mentioned the situation to the employee and he said he would contact head office and have them look into it because there was nothing he was able to do, It has now been 12 days and still my Rewards Account is 3 credits but should be 4 credits. Please rectify this problem ASAP. Thank you.

Myles Turple
[protected]@gmail.com

Yesterday I ordered pizza at 4:32pm from the 10929 Emmet street Omaha, NE location. It was never delivered, my husband and I both called 5 times and the phone was busy and would automatically hang up on us. We paid $34.33, you can see the pictures below. I would like a full refund, thank you.

I was charged 30.00 and did not get the order

On 12/17/2021 my wife had ordered a meat lover's pizza with extra cheese and a supreme no green onion with extra mushrooms and extra cheese. She had our son stop and pick it up on his way home from a friend's and when he got home we sat down to eat and one pizza only had sausage and pepperoni and the other pizza was supreme with green onion and not extra nothing on it my son said he was not given a receipt. I just want my order to be remade today so we can have it for dinner and it is right this time

I have called the Pizza Hut Customer Service line 4x now. Each time, they said they will have someone contact me about the extra tip/charge they added on my credit card. Each time I call, the call gets routed to an "overseas" office. Why can someone not call me back? A crime took place, and Pizza Hut is doing nothing to resolve the issue. I have contacted my credit card company, and they are revoking the charge. Pizza Hut is a poorly run business, and their customer service is a total joke.

I place an order with my local hut via their website last night. I never received the order. I spoke to someone on a version of chatbot and they assured me that they were looking into the order as I didn't not received confirmation and would get back to me within the hour on the e mail address provided.

We are now 9 hours later and as suspected no e mail received. Your customer service is awful. your staff should be made aware of making contact when they say they will, even when that contact is to say you are no further forward and will be back in touch.

Well done hut im now a domino customer, which is a shame as i much much much prefer your food, but overall trust and customer service has swayed me.

To whom it may concern,
My name is Joesph Pallan
Military Navy
I purchased on 12/5/[protected]@14:31
Pizza, chicken wings $43.60 worth of food.
I have been purchasing food here for over a year.
My complaint is that I received terrible customer service on this particular day,
My order was not correct the first time had to return back to the store where are the manager Jarred gave me an attitude because they had to redo the order, Plus when I received the order the order was still incorrect, but I did not want to return again due to the fact that I was going back-and-forth plus he did not give me my military discount that I have always gotten there before I spent a lot of money at this particular location and I would like to receive some kind of discount for my further purchases because it is the closest place to my home but if I have to I will go to another location or just switch restaurants completely. Thank you for your time and reading this I appreciate it.
[protected]
2334 Gaillardia rd.
Jacksonville Florida 32211

I ordered pizza Friday Dec 3, to be delivered, never got it. Your bogus call center took my order,
It took two min to take my money from my bank account, and three days of bull from pizza hut supervisor ty. Said I am out of luck, if I want to go to store, guess what? It's shut down I am disabled I reported to att y today. They said they will help me,
This business corruption at its finest, you stole my MONEY, I paid 20.14 for pizza, tips and pop

I did not get!
I am really really mad.
How do you not know which stores are open for business
I want my money, and anything else that would make this right. I paid with debit. There is no reverse charges from my bank. So I can't go that route,
Why do you need a call center for pizza? Who brained storm that horrible ideal. Call center I quote from ty, they can't fix it do anything, just take orders, you will sink pizza hut, this does not work for your pizza bus, I predict in the next two years you will be gone for good.
Because this right here. Ain't working for you. You have numbers that don't work, employees that can't perform, because you hide, and you are a thief. You business karma is coming. I have also reported you to att y General today. They said will help me. My son screen shot my order and posted to twitter. /pizza hut.

As I was ordering by phone from Pizza Hut this evening I was rudely hung up on. I had placed my order and as the guy was confirming my order there were phone issues and I told him he was breaking up that I could not understand him. He again confirmed my order but I told him again that he was breaking up then he just Hung Up on me. If this is the way your employees are trained to deal with issues like this I will take my business elsewhere.