Pizza Hut
reviews and complaints

Hayti Missouri Pizza Hut

Order number 322032116102000133302482

We had to wait 20 mins longer than what the app said when I ordered. A total of 45 minutes. The drive thru is packed and the workers are standing at the counter drinking sodas and chatting. They tell me to pull up that my order wasn’t ready. When I finally get my order I don’t have a double order of breadsticks. When I asked why I didn’t get my full order the older lady who is the manager hollers “I don’t know” and walks back in the building. Then another worker comes out and brings me a order of cold breadsticks. This Pizza Hut has gone down so bad. The employees attitude, quality of food all of it is terrible.

Ordered pizza at 6:15pm. Was told delivery approximately 7:15. Pizza arrived at 8:00. Was cold, like sitting out in the room. Heated oven and reheated pizza. Now approaching 9:00pm and everyone was really mad. I was infuriated. I paid $50 bucks for two cold pizzas almost an hour late. We have had issues with pizza hut before and this, I swear, is my last order. We have a new Papa John's less than one mile from us. With the $5 convenience fee and tip, it's almost $15. We have decided to try them.

Pizza Hut store# 004785

Ticket# 101/I

Margaret

waitress# Jailyn

Date:03/05/2022

To Start we did Dine In. We stood to be waited on for 1o mins, before someone even came to front! Just wanted to say this was the Worse experience that night. This will be my last visit to this Pizza Hut! The waitress was rude and unfriendly as can be. She gave us menu and said sit anywhere, and when ready to order come back up front. So i went back up front to place my order had to wait another 10 min before she came back up front. we order lg super surpreme, and some cheese sticks. She took another 10 mins to get our drinks. And when she brought out the cheese sticks, was wrong.  I told her we order cheese not bread sticks, She said it has cheese on them . I said cheese sticks. This girl didnt know the different between cheese sticks and bread sticks, really is this what kind of people yall hire.. They were all very unfriendly in this store. This store needs to be shut down, with people like that working...And if I knew it didnt serve fountain drinks ,like the other pizza places i wouldnt have order..

Ordered a medium Hawaiian pizza on Saturday March 5 2022 at 8:30pm. The pizza was $23 (including delivery). By an hour later no pizza and the hut was closed. Immediately called Pizza Hut customer service for full refund. Was promised a ln immediate refund and a free pizza coupon. Never received. On phone today, Tuesday March 8, 4:00 pm. Stop telling me up to 5 days. UNACCEPTABLE! Stole money!

I have heard of your indoctrination of our young people in saying that America is racist. How not true. Apparently Pizza Hut doesn't know anything of US History and the opportunities for all races.

If Pizza Hut believes that white people are reasonable for all the ills in this country, you obviously don't need this white woman's money.

I will no longer be spending any money on a pizza at any of your stores. There are other pizza stores willingly to take my money and won't indoctrination our children.

Sincerely,

Donna A Nunes

Yesterday ( 7/2/2022) I went to the Pizza Hut Restaurant in Putra Point Phase 2B Bandar Baru Nilai to dine in. It was about 8:50 p.m. I went there, Checked in as usual and I was asked to take any seat. One of the waitress came with a small receipt and asked us to scan and order. everything went on smoothly. The plate nor the cutleries were on our table. Well, It was not that crowded as well but I just waited. One of the waiter (Kelvin) came with the soup, and I asked him for the spoon. He asked me to wait. I was waiting about 3 minutes for the spoon and it was not given. Then the same waiter came with my drink and I requested for a spoon again and with a harsh tone and irritating manner, he gave me a stare and showed his tray and uttered " Can't you see I have so many orders to deliver?". I was quite furious at that moment and I remained calmed and questioned him how long he wants me to just stare at the soup, and he just walked off and instructed someone else to actually bring the spoon. Is this the quality of the service that you guys are bragging about? Do you think it is fair for me to get such a treatment visiting your restaurant? Seriously, you guys have to look into the steps of handling people/customer who is entering your restaurant. All this while, whenever I visit any eateries, the the first thing they would bring is suppose to be the plates and cutleries. I still cant digest the standards of your staff and and what kind of training was provided to them. Well, I guess this would be the first and last to such a horrible restaurant in my life.

I was asked if I wanted pick up or delivery and I asked for delivery to my hotel. After placing the order and paying $51.33 with my card I was told it would be about an hour and a half, I said no problem. Got a call a little while later that they didn’t have any delivery drivers. The person told me they use uber to deliver. I had no idea what that meant as I don’t know anything about uber. Nevertheless my food never came to my hotel and when I tried to call and ask where it was, Pizza Hut was closed

On 2/5/22 at around 1115am i placed an online order for 8 pizzas to be picked up. I paid for it and then 3 minutes later get a rude call stating i told you before that you have to give us a day warning to order a large order. I stated the last time i ordered it was a large order but i have been ordering from here once a month for the past two years and have never gotten a call. She said well we cant do it and not to order like this again and i stated so you want me to cancel this order, the lady said we cant make it so once i said to cancel the order she immediately hung up on me. I dont understand why this happened but will never order from there again, that was an average 110 dollars a month x's two years. We are a business and can show you over the last few years how often we gave our business to waynesboro ga pizza hut..[protected]@yahoo.Com

I need someone to call me

[protected]

To whom it may concern, the person whomever you calling to take the orders are very rude and disrespectful, It's bad you have to wait on the line for about a minute before someone answers but when they do and you start talking the hang the phone up on you then when you call back to tell them they hung up on you they do the same thing again. I do know who it was but it was a male voice and if this is the way you going to have them to treat customers u can forgett about my business my family and friends. If life is that hard for that person they need to do something besides answering the phone for pizza hut.

I have enjoyed pizza hut pizza for over 60 years and there have been a lot of changes over the years but frankly this last one is the final straw. Charging for condiments? Really? How can you disrespect your longtime customers that way? And on top of that to pull that crap during a pandemic and recession when money is tight. I'm sorry but I won't be buying pizza slut anymore

There was an employee, I think I heard a coworker call him Tristen, Well, this young man was not wearing gloves and his mouth was exposed when preparing a customers food. I left before he could contaminate my order, since I am an elderly woman I am very susceptible. I really think something should be done about this. We have these mandates for a reason and its bad enough people are not vaccinated. I doubt vaccination is a requirement for employment at all.

Tonight I placed a $77.00 order for pick-up and paid for it online. When I arrived, there were 4-5 staff standing outside the front door of the restaurant and 1 boy that was holding his phone and telling cars that were pulling up to the drive thru, that they were closed. When I pulled up, he said ma'm, we're closed. I'm here all alone and I just can't do it anymore. I'm closing it up. You're there all alone, when I saw 4-5 staff wearing their Pizza Hut shirts standing by the front door and then another person walked out of the restaurant also wearing their shirt..alone?!?!? Seems to me, you had something more important to do, other than your job. It will be awhile before I give you any more of my business. This was for the Pizza Hut on Hwy 287 in Waxahachie. They did refund the money back to me, but I'm still very disappointed with their professionalism. It appears they need someone a little more mature and responsible managing that place.

I went to the store Dorchester Rd Charleston SC for the first in a year due a bad pizza so try again on 12.30.2021 they messed up my pizza again they ask me did want to take that pizza and they give me money off my next order it was around $20.00 I went on 01.05.22 and order a pizza and they had no such created and the manager name Odose I think that's how you spell it I am not sure if they said he was the area manager they called him at home I spoke with him and he denied the whole thing... The other girl was standing there her name is Claudia she knew the pizza was wrong she just turns head and I got treated very bad, sorry pizza has lost my business. How did your so-called area manager get that job?

We visited Pizza Hut - One Utama Shopping Mall last Sunday (2 Jan 2022). The services provided by the staff of the branch are very bad and not friendly to the customer.

When the staff shows us the table, we have to take the chairs ourselves from another table in order to have social distancing. The restaurant is lacking the fork and we have requested the fork a few times also unable to get the fork during the 2 hours of dining at the restaurant.

When the staff serve the mushroom soup, we requested black pepper a few times, the staff never bother to bring it to us. Furthermore, we have requested the staff to serve the dessert that we have ordered a few times also unable to get.
After 30 minutes of waiting time for the desserts, we decided to forgo the desserts and head to the cashier to make payment and raise our complaints to the cashier. The cashier act rudely and never apologizes and mentioned that "Kan Kita sudah cakap kita busy".

I don't think this is the correct attitude for a staff who is in the service line.

I ordered pizza large

(sherif Mayer) Ifrom Tanta branch yesterday 31/12/2021 St 8.45 pm and they didn't bring it to me until now. I don't want it now but I'm upset from what happened. You are supposed to be a good company.note I called the hot line many times and someone there called AShraf told me that my order is on its way to me but it didn' t.