Assurant Solutions
Reviews and Complaints

This company and its employees are incompetent. They do not care about customer service. Every time you call in to talk about the status of your account you get a different person and each of them is just as dumb as the other ones. They told us to send in prepaid envelopes so they can send us our checks then later ask us why we sent in so many envelopes (we sent 4 because they are sending our claim money in different amounts to pay our contractors). They don't know the meaning of simple words such as "total" or "balance". They don't know how to work their own system where they can update the status of pending documents. All in all, this company is the worst to deal with. I will be writing to the bbb.

I bought the service contract in April and my dishwasher broke yesterday. I used the Chat option and then called to schedule a service appointment and was told twice that the policy did not cover physical damage on one hand and electrical malfunction (not what I asked about) on the other hand. My policy clearly states "functional" issues as to what is covered. Now they contest that.

Try to find an address to send a cancellation notice is unachievable. Try calling someone and getting an address and you end up at a different division. I want to cancel my policy and cannot find who to send the letter to.

Assurant is a typical insurer who doesn't want to pay and doesn't allow easy access to cancel within a 30-day window.

We have had our samnsung dryer repaired now a total of 7 times. The service man says it can no longer be fixed (it is irreparable. We have a family of 4 and both our kids are in 2 different sports so we do a lot of laundry. We have had to miss work on every one of these "repair" times. The window is a 4- 5 hour window they give you that it will be there. We have missed hours of work, had to go to the laundry mat, spent money on the laundry mat and our time that has been wasted with the calls and no resolve. When we call they do not care and just continue to read a script repeating themselves. They refuse to allow you to talk to a supervisor stating "sorry there is not one at this time". The call is a call center in the philippines. The amount of stress, money and absolute inconvenience it has caused is absolutely terrible. They do not care and the dryer should have been replaced a long time ago. We need the madness to stop and someone to be held accountable for the warranty we paid for.

As many of the other have stated, the level of understanding with this company is horrible. They provide a small mountain of required forms that have to be filled out. They also require all transactions to be performed online or mailed. Unfortunately, their website only works about half of the time. I just checked and it is down right now. I actually retrieved quotes from a large number of contractors before and after the required forms were provided. In all cases, the amount of paperwork made the cost dramatically increase and in some cases double. Totally ridiculous. I am left with paying for the reconstruction out of my own pocket and trying to get reimbursed after the fact. Based on what I have seen, I may have to sue the company to get anything. Totally pointless for a mortgage company to prevent someone from rebuilding after their family dealing with a traumatic event like this and then losing everything they own and can only replace a fraction of what they had due to the company depreciating every item down to the paperclips. Very unfortunate.

No stars no stars no stars

Unscrupulous company. My money sits in escrow - they make interest. I have talked to 8 people that all say sorry sorry sorry and then repeat the same thing the previous one said. I take part of that back. Every time I have to call, each person wants different paperwork. Meanwhile, they have my money in escrow making interest. How is this legal? I will be switching mortgage companies because of this - phh.

All the previous reviews are so true - I didn't believe it until now I am living it. You get them one thing and then another, you wait for results, call back due to nothing happening and are told to get something else. I would write more but you can literally read what I am going through from these reviews. They are bound to have complaints with the bbb.

I am imaging the owners - which I am allowed to imagine since they have my money - just sit back and live off of everybody's check that they plop into escrow. What a job. May karma treat them the same.

Let me just begin by saying that the level of incompetence and attention to detail within this company is well sub-par and that's being super generous. This company not only lost my check, but once they found it, they allocated the funds to someone else. I called, was told the funds would be available in ten days. The ten days passed; called for an update and was told that "the process was not began when I was told it began and that I would need to wait an additional week". This has now been going on for 2 months! Nothing but excuses and go-arounds with these incompetent fools.

The process is flawed and ridiculous. No one knows anything and when you question them about the process, they can not give you any reasoning behind it. My contractor has been waiting a month to be paid. My insurance company and home equity loan bank both approved the release of the check within two day...M and T took a month and everything had to be done online or over the phone. I have submitted and resubmitted paperwork but there was always something wrong or they needed more. They also called from an unknown number and leave vague messages to call back, you call back and no one has a clue as to why you're calling.

For 10 + months since Hurricane Harvey hit our town in Rockport Texas and most directly our area of Rockport, Texas. We have been having to fight our insurance company (Texas Windstorm Insurance Agency), contractor and subs to get the work done so we can be livable in our badly destroyed home plus now citimortgage and insuranceclaimcheck.com to get the money owed us by the work done and paid for by us from our retirement fund. Everyone we have been in contact with thru this ordeal has delayed/asked for more information/talk to so many different people everytime who has no clue to what was said or done before speaking with them. So much more that is documented as I was always told you are being recorded. As victims we have suffered enough. Something needs to change to help the people who have done everything to resume normal living but fighting the establishment to get the money paid out and returned to us.

Have been working on house fire for 7 months now. Every time you call they need more information than he needed the previous call. Every person you call needs different information then the last. I'm not sure they have even done this before. Already spent more money on the house then the claim is worth. They want to inspect the house but won't release the funds. I can't put the house on a foundation until money is received from them.

I was a victim of fraud, I allowed someone to file my taxes and the lady took my information and rented two apartments in my name. She ended up not paying the rent and even went to eviction court as me. When I contacted the people from the first rental property they told me the steps on how to get the debt removed from my credit. I did exactly what they told me and they have removed it with no problem. I have sufficient evidence that I have never lived in any of these places and can prove it. I contacted iq data to request a fraud packet from them. Micheal to me that they validated my debt and it would stay on my credit. I told him I was a victim of identity fraud he told me to take the person to court. I told him I wanted a fraud packet it's been 3 months of me calling back and forth. They keep telling me the fraud packet is in the mail. I call every two weeks and still have not received a fraud packet. These people want you to be accountable for debts that don't belong to you. If you have proof to prove you aren't the person you'll never get a fraud packet.

PHH Mortgage is holding insurance funds on the repair of my home after a fire almost three years ago. I only received 400, 000 from insurance but have put 750, 000 into my home. Value is well over 1.3 M. I'm still paying mortgage insurance after 4 Years of on time payments. I have more that 700, 000 of equity on my new 6, 600 SF Home. Id like to finish my siding and pay my electrician and plumber.

Hi, my name is crystal gallegos and I was calling to get some information on my debt with you. I had spoke with both jason and a manager by the name of rand. Both of these gentle men were very rude and not much at all. They both are very unprofessional and the worse part about all this is I reached out to them, no one I mean no one has contracted in this manner. If someone other then these two gentle would like to reach me I can be contacted at [protected], thanks.

www.assurantbuildercontracts.com
Sounds simple, register your product through assurant to get an extra 2 years worth of warranty service. Guess what, nearly impossible to do...
The website doesn't work and no one answers the 2 phone contacts listed. Even during normal business operations, i.e. 8a to 8p, there's a message that states "we are now closed, and then stating the hours they're open"...

Sounds like ge needs a different contractor for these sorts of issues. Sounds like i'll need to complain to some branch of the government specializing in business fraud...

This is straight from their web page
If you need assistance, simply call us at:
[protected] for service contract registration support
[protected] to schedule service
Our business hours are:
8:00 am - 8:00 pm est
Monday - sunday

My name is christeen flemons, I am writing in an effort to receive some assistance from you. I am going to keep it short. I have a debt with iq data, I talked with shannon in aug/2017. She stated that I could settle my debt by paying $1400.00. That's the total she instructed me to pay. I advised her that I would save the money and call back with payment. I have a financial hardship that I am going through and a high risk pregnancy. I called in on 10-16-2017 and she instructed me sorry to late. She never told me that I had to pay that amount only in august. I keep calling in to make my payment of $1400.00 has advised my shannon and they wont accept my payment. I have talked with kris, jeremy, randy they have all misrepresented themselves. My account number is 8166825. Please help me in this matter. I look forward to hearing back from you.

God bless

Christeen flemons

I purchased a surface pro 3 from amazon on 12 oct 2014. At the same time I purchased the 2 year extended plan with accidental damage coverage with assurant. (info attached) the info on the purchase page states "accidental damage starts day one; mechanical and electrical failures are covered after the manufacturer's warranty expires." I took this to mean that the accidental damage part starts october 2014 but the mechanical & electrical failures start after the manufactures warranty ends. Under 'terms & conditions' in their written contract (attached) there is this statement: "your plan will cover service repairs or replacement for the period of time you have selected that extends past the manufacturer's warranty. Many benefits start at date of purchase including power surge and food loss."

This sentence indicates that since I purchased a 2 year plan, my coverage would be 2 years after the manufacturer's warranty, which was one year.

When I attempted to file a complaint on line on sept 2, 2017, I was unable to log in due to an error (page attached), reset my password or live chat. I then called their customer service line [protected] and that is when I was told that while the contract reads that way, it really doesn't mean it covers 2 years after the manufacturer's warranty. Requested to speak to a supervisor but after holding for close to 20 minutes, a supervisor could not be reached. The customer service rep was very polite and sympathetic but ultimately unable to help me.

My contract # is [protected]
Cheryl rush
[protected]
836 cr 3580
Winnsboro tx 75494

Hello about a week ago my s8+ got a cracked screen I had samsung premium care I submitted a claim and paid the deductible and was told my device would be shipped out the next business day since it missed the cut off time. Well upon calling the next day I was told that my device was on back order and that as soon as the device came back in stock I would be getting a device. I waited about a week before getting the email that my device had shipped upon receiving my replacement I was extremely disappointed the device that was sent to me has scratches on the screen deep scratches along the edge of my device screen not only that this is the wrong model variant my variant that I had was a sm-g955t (t-mobile) and what I received was a verizon model (sm-g955u) my speeds are drastically different on lte I was told I was going to be getting a device of the like and same my original unit was black and I got a orchid grey color which is not so much a deal breaker I kind of like this new color anyways I am just pissed that I paid 850$ for a device and 12$ a month for crappy phone that's not even the same variant I submitted I feel cheated

First off let me say this even when I was trying to submit my claim thru fax which is such a pain the neck I tried to send it but it seemed like they kept disconnecting the call it would not make it to the second page I thought it was just my phone line I went to several places just to fax it I had to be on the phone with this guy for an hour and half he assured me that there is nothing wrong with their line they gave me 3 different numbers and so many try's before they got all the pages plus they said that they will send a letter within two business days it's been two weeks then I call them and said that it was denied. Mind you my wife's rings were stolen but they gave me this bs loop hole that there was no forced entry. I'm pretty sure that they will come up with something else that they will deny it don't trust this bs company

Dear customer service,
My name in iakovos panotas
On march/13th I file a claim of a lost/stolen phone. Claim number [protected]
March/21 assurance solution send me a blocked iphone (unable to be used) after a phone conversation with t-mobile associate, as told me, will send me a return label to send the blocked iphone back to send me a new one.
Which I did as they said. (several weeks later they told me it was a wrong what they did) however, 2 weeks past didn't received nothing, I call and they told me nothing arrived at the warehouse, should call fedex find out if phone lost or what happen. And, to file a claim with fedex.
I did that, 2 weeks later fedex send me a letter, that is not my business, assurant solution should give you a new phone and they should file a claim with fedex, not you!
Time past and my wife needs the phone which use for business.
After several phone calls and a week later, they told me they investigate and will send me a new phone asap.
In the mane time, we buy a new phone as t-mobile requests.
We request now to send us a check the money.
Last week, they told me the case is close b/c the $175 deposit for lost phone is disputed, which is a lie (however, my amex card has stolen and several weird charges out of ny state thousand of $ and automatically stop all payments) however, after I spoke with them and new card arrive they said will try to contact all those charges march/april period.
Yesterday, I was on the phone once again with assurance solutions supervisor three way call with t-mobile.
First they told me all the past info assurant had gave me it was wrong, my claim is approved and looking to find out why I didn't received my money.
Get in to the point to finalize and t-mobile no need to stay on line any longer, assurant came again we on the phone after 136min, they told me that, according to t-mobile pc notes, this specific blocked iphone it was activated from march/21 until march/28 and b/c of that reason, the case is close, nothing else they can do. They can't pay for a new phone.
I said, what?. Just like that?

I went to t-mobile store once again for 10th time, and they said, this is a lie, we do not have a note like this on our computer, that this specific imei # is activated. Is not possible. It was blocked to start with. How can we activated. T-mobile told me,
And why, assurant solutions send you a return label to send phone back? And why you by a new phone? And why you file a claim?
It is very simple, they do't want to pay you. That what t-mobile told me.
Typically they messing me around give me none sense answers to avoid pay me.
I will deeply appreciate to please take care of this issue if you can.
I very disappointed for this such horrible experiences I have. This people lie to me over and over telling me excuses to try so hard not to pay me.
Thank you very much in advance,
Iakovos panotas

I will cancel this service once (if) I ever receive a new phone from this company. I've been trying to file a claim for 3 days to no avail. Even the people at the t-mobile store agreed that the process should not be this difficult. After 3 days, 3 visits to the t-mobile store, and no less than 7 phone calls to this company, I still have no answers regarding my claim and when I go online it says that the claim is no longer being processed! I will go through apple store and file lost/stolen phone will my homeowners insurance.

I am absolutely furious and this entire process, it has been extremely painful and full of delays and incompetence with the latest call being the most infuriating. We have been waiting for weeks to get the check released to pay our contractor. By the time anyone told us we had to go through this BS process all the work had been done and completed and we were invoiced by the contractor...First, the time it takes to get an 90% work completion inspection and the breakdown between what they agree is approved then to change their mind and schedule a second inspection is bad enough...then to say they will send us the check made out to the contractor and us as owners, to be requested by myself to remove us from the check and send directly to the contractor to save time since it has already dragged on for weeks...to be told this was not a problem and it would be overnighted via Fedex directly to the contractor...then, incompetence strikes again, they do eventually get a check printed and Fedex to the contractor, only it goes to the contractor made out to us and NOT the contractor...now, they tell us we have to submit a written note to them online stating we want them to make the check out to the contractor and send directly...only adding even more time to this ridiculous process leaving us having to tell an already frustrated contractor that this check will be delayed again...additionally, even the work completion inspector mentioned how incompetent this process is for them.