PetSmartovercharging/hanging up on me when I tried to get information for filing a complaint

This review was posted by
a verified customer
Verified customer

I’m writing in regards being overcharged for my services for the grooming department. I have taken my dog to the groomers at petsmart for a number of years. But today for some reason I was charged $70 for a service that usually cost me $48. Plus for some reason my dog is shedding everywhere. When I called to go over how much everything was the manager amy told me everything should of come up to $48 when I asked her why they charged me $70 she put me on hold came back and basically told me that we signed a paper at the being telling us what we could get charge. I called back to the store to try to get information on how I could complain to corporate and the store just put me on hold until I hung up. Very dissatisfied with my service and how I was treated on the phone.
I would like petsmart employees to fairly charge people and for the managers to be able to fully explain their employee actions.


  • Pe
    petsmart_scamming_customers Dec 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would call this number. Conveniently, they do not post an email address for complaints, so you can write or call only.

    Corporate Office
    PetSmart, Inc.
    Store Support Group
    19601 North 27th Avenue
    Phoenix, AZ 85027

    1 Votes

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