My Turtle Store.com
Reviews and Complaints

I purchased two hatchling. One arrived fine and the other was a little lethargic and ended up passing away after 4 days. They have a 7 day health guarantee. I reached out and started the return process, it was easy. I submitted photos and it was approved and i received a store credit within hours. Since I bought one male and one female I didn't know which I still had so I emailed them and they responded quickly and let me know what I had so I knew what sex to reorder. Good customer service!

I wish I had read the reviews before buying a turtle from My Turtle Store.com. We spent a lot of money on a turtle that arrived dead. It was really hard to get a response from them, and I tried emailing, calling, and using the form on their website. I didn't get any response at all. I'm going to contact the BBB tomorrow to file a complaint. We paid extra for a cooling pack, food, and expedited shipping, but it was all for nothing. My son was waiting all day for UPS to deliver the turtle, and it was a huge disappointment when it arrived dead.

I recently made an order on My Turtle Store.com (turtleshack.com) for a turtle. I was happy to see that they had a variety of shipping options available for me to choose from. I selected one of the options and completed my order. However, the next day I received an email from them saying that I needed to upgrade my shipping in order for my order to be shipped. I was not happy about this as the upgraded shipping cost more than the actual turtle itself. I decided to cancel my order as I did not want to pay the extra cost. To my surprise, they charged me an $8 cancellation fee! I was very disappointed and felt like I had been scammed.

It is very frustrating when a company offers you shipping options that are not suitable for your order. It makes me wonder if they are just trying to take your money and not actually send you anything. I believe that this is not a fair practice and it is not how a reputable company should operate.

Overall, I was not satisfied with my experience with My Turtle Store.com (turtleshack.com). I would not recommend this website to anyone looking to purchase a turtle or any other pet. It is important for companies to be transparent and honest with their customers, and unfortunately, this was not the case with this website.

I bought a baby musk from My Turtle Store.com for my daughter and it was not in good shape when it arrived. I followed all the instructions on their website, but unfortunately, the baby did not make it. I have tried to contact them multiple times through email, but I have not received any response. I usually buy fish and aquatic animals online, but this was the worst experience I have ever had. I would advise others not to make the same mistake I did and find a seller who cares about their customers and their turtles. It's important to have a healthy and happy pet, and unfortunately, I did not receive that from My Turtle Store.com.

I recently made a purchase from My Turtle Store.com, also known as turtleshack.com. I was excited to receive my baby pink belly sideneck turtle, and I even paid extra for cool packs and the best shipping options to ensure its safe arrival. However, when the turtle arrived, it was already dead. I was devastated and frustrated, especially since I had spent $122 on this purchase.

I tried to contact the company multiple times through phone and email, but I never received a response. I called hundreds of times and sent many emails, but it seemed like nobody was willing to help me. It's been a while since my purchase, and I still haven't received any sort of compensation or refund.

I can't say for sure how the company cares for their animals, but based on my experience, I would not recommend them. It's unacceptable to sell a dead animal and then ignore the customer's attempts to make things right. It's not only a waste of money, but it's also cruel to the animal.

In my opinion, My Turtle Store.com is not a trustworthy company. They have taken my money and provided me with nothing but disappointment and frustration. I would not recommend them to anyone looking to purchase a pet turtle.

I recently made a purchase from My Turtle Store.com (turtleshack.com) for my daughter's birthday. She was so excited to have her very own baby turtles as pets. I decided to pay extra for the cool pacs to ensure that the turtles would be comfortable during their journey to our home. Unfortunately, our experience with this company was not a good one.

When the turtles arrived, one of them was already dead and had a very unpleasant odor. The other turtle seemed very lethargic and didn't seem to be doing well. We tried to call the company to report the issue, but we were unable to get through to anyone. We then decided to contact them online and received an email response instructing us to send back the dead turtles. However, by this time, we had already buried them.

Overall, our experience with My Turtle Store.com was very disappointing. We were excited to receive our new pets, but unfortunately, they did not survive the journey. The fact that we were unable to get through to anyone on the phone was frustrating, and the email response we received was not very helpful. We would not recommend ordering anything from this company.

I recently had an experience with My Turtle Store.com, also known as turtleshack.com, and I have to say, it was not a positive one. My partner and I were interested in purchasing a baby sideneck turtle, and we even did our research beforehand to make sure that it was legal to own in our state of Oregon. We found no evidence that it was prohibited, so we went ahead and placed our order.

However, the very next day, we received an email from the company stating that they would not be able to ship the turtle to Oregon. We were confused and frustrated, as we had already paid for the turtle and had no idea why this sudden change had occurred. We decided to call the company to try and get some answers.

The person who answered the phone was not very helpful, and seemed annoyed with our questions. They told us that they would not ship any turtles or tortoises to Oregon, and then abruptly hung up on us. We were shocked and disappointed by the lack of customer service we received.

To make matters worse, we were told that we would receive a refund for our purchase, but were not given a specific timeline for when that would happen. We were left feeling uncertain and frustrated about the whole situation.

Overall, I would not recommend My Turtle Store.com to anyone looking to purchase a turtle or tortoise. The lack of communication and poor customer service we experienced was unacceptable. It's important for companies to be transparent and upfront with their customers, and unfortunately, this was not the case with this particular company.

I bought three turtles from My Turtle Store.com, also known as turtleshack.com, and unfortunately, all three of them passed away within ten days. I was very disappointed and upset about this, so I decided to call the company to see if I could get a refund. However, they informed me that I had to wait seven days before I could receive a refund. I found this strange because the turtles died after ten days, not before.

I was very frustrated with the situation and felt like the company was not taking responsibility for the poor quality of their turtles. I even considered contacting the Better Business Bureau to report this issue.

As a customer, I believe that My Turtle Store.com should not be allowed to continue doing business if they cannot provide healthy and well-cared-for turtles. It is especially upsetting because many people buy turtles for their children, and having to explain to a child that their pet has died is a terrible experience.

I hope that My Turtle Store.com takes this feedback seriously and improves their practices to ensure that their turtles are healthy and happy. As for now, I would not recommend this company to anyone looking to buy a pet turtle.

Sincerely,
E. Mazzeo

I recently made a purchase from My Turtle Store.com (turtleshack.com) and was disappointed with my experience. Although I paid over $40 for next day shipment, my order took 6 days to arrive. When I finally received my turtles, one of them was extremely sick and barely moving. It was heartbreaking to see such a beautiful animal in such poor condition.

It's a shame that a company with a following like My Turtle Store.com would mistreat their animals in such a way. It's clear that they are only in it for the money, as they mass produce sick and unhealthy animals and lie about where they keep them. These poor creatures are being mistreated and not receiving the proper care they deserve.

I urge someone to put a stop to this company and their unethical practices. It's sickening to think about the animals that have to live in such conditions on a daily basis. My Turtle Store.com is a scam and should be avoided at all costs.

My experience with My Turtle Store (turtleshack.com) was not great. I placed an order for two turtles on the 15th of this month and received an email the next morning asking me to call them. I called their office right away, only to be told that they don't ship turtles to Oregon. I was disappointed, but I understood. I asked them to cancel my order and refund my money.

It's been 15 days since I requested a refund, and I still haven't received it. I'm frustrated that they're earning interest on my money and won't refund it. I think they should have a better website that automatically denies orders to states where turtles aren't allowed. It would save customers like me a lot of time and hassle.

Overall, I wouldn't recommend My Turtle Store to anyone. They seem like scammers to me, and I don't want anyone else to have a bad experience like I did.

I helped my son order two turtles from this place. The first one was dead on arrival, which was a bummer. We got a credit for it and reordered another one. Three days later, the second one died too. We were so disappointed and didn't want to go through the same heartache again, so we cancelled the order. But, to our surprise, we didn't get a refund. It's been two whole months now, and we've made six phone calls and sent four emails, but still no refund. Every time we talk to someone, they say they'll look into it and put it through for a refund, but nothing ever happens. It's beyond ridiculous that they can't even take care of the animals they sell and can't even give us our money back. We have zero turtles now and are out more than $100. How can this place even operate like this? It's just not right.