My Turtle Store.com
reviews and complaints

I purchased two hatchling. One arrived fine and the other was a little lethargic and ended up passing away after 4 days. They have a 7 day health guarantee. I reached out and started the return process, it was easy. I submitted photos and it was approved and i received a store credit within hours. Since I bought one male and one female I didn't know which I still had so I emailed them and they responded quickly and let me know what I had so I knew what sex to reorder. Good customer service!

I recently made a purchase from myturtlestore.com, also known as turtleshack.com, and I must say, I had quite an experience. I decided to surprise my mom with a red earred slider since her previous one had run away. I was thrilled to find the perfect turtle on their website and quickly made my purchase for around $26.

However, a few days later, I received an email from the company stating that there were some issues with my order and that I needed to call them. I was a bit worried but decided to give them a call the next day. The lady on the phone wasn't too rude, but she informed me that I needed to pay an additional $24 for a heat pack and shipping. I was confused since I had already paid for shipping on the website and had even added a hydration pack to my order.

I asked the lady to refund my money, but she said that it would take 5 to 10 business days for the money to transfer. I was a bit frustrated but decided to wait it out. However, it has been over a month since I made the call on March 11th, and I still haven't received my refund.

Overall, my experience with myturtlestore.com was not the best. While I was excited to surprise my mom with a new turtle, the issues with my order and the lack of communication from the company left me feeling disappointed. I hope that they can improve their customer service and communication in the future to avoid similar situations.

My Turtle Store, also known as turtleshack.com, is a company that seems to be solely focused on making money. They don't seem to care about their customers at all. The communication and follow-through with this company is terrible. The man who answers the phone is rude, cold, and uncaring. I tried to contact the owner numerous times, but the owner never responded back after many phone calls and emails.

There was a mix-up with my order, and My Turtle Store would not fully refund the money. Their phone machine does not work on the weekends, so I couldn't leave a message. When the turtles finally arrived, they came in a small box, and there were NO instructions whatsoever on how to care for them. I didn't know what to feed them, how to house them, what diseases to watch out for, or what cautions to take. It was a nightmare dealing with this company, and I urge you to be wary.

Overall, I would not recommend My Turtle Store to anyone. They seem to be in business only for the money and don't care about their customers. The communication is terrible, and the turtles come with no instructions on how to care for them. If you're looking for a reliable and caring company to buy turtles from, I suggest you look elsewhere.

So, I recently had an experience with My Turtle Store.com (turtleshack.com) and let me tell you, it was not a good one. I placed my order on a Sunday, or technically Saturday night after midnight, and I was expecting my delivery to be sent out on Monday and arrive on Tuesday. However, things took a turn for the worse when I had a change of heart on Sunday noon and decided to switch my order from a musk turtle to a painted turtle. I sent a message through the website and an email to enforce the change before they sent it out, but unfortunately, I received no response. I tried messaging them again the next morning, but still no response.

At this point, I was feeling pretty frustrated and disappointed with the lack of communication from My Turtle Store.com. I had accepted the fact that I wouldn't be getting the turtle I wanted and was just hoping to receive my original order. However, when my delivery finally arrived on Tuesday, I was shocked to see how dead and dried out the turtle was. As an owner of another turtle that I grew from a hatchling, I knew for a fact that the turtle was dead when they packed it.

I tried reaching out to My Turtle Store.com to address the issue, but unfortunately, I had no luck. It's really disappointing to have such a negative experience with a company, especially when it involves the well-being of an animal. I would not recommend using My Turtle Store.com and would advise others to be cautious when ordering from them.

I don't get why some people are leaving bad reviews about My Turtle Store.com (turtleshack.com). I had a really easy time ordering from them and everything was explained to me really well during the process. The next day, I got an email saying that they wouldn't ship my two hatchling RES until Monday because it was so close to the weekend. The day after that, I got tracking information saying that my items had already been shipped, but I wouldn't receive them until Monday. I was worried because that meant my live turtles were in a box for five whole days! So, I reached out to them on their Facebook page. Almost right away, they responded and let me know that my other items had shipped, but the hatchlings would ship on Monday like I had been told.

When they finally arrived on Monday, the heat pack I had purchased was still really warm and the two hatchling RES were super active. I'm really happy with my purchase and I'm already looking forward to buying more stuff from them in the future.

waste your money.

I recently made a purchase from My Turtle Store.com (turtleshack.com) and unfortunately, my experience was not a positive one. I ordered a turtle as a gift and was informed that I would receive a tracking code within 42 hours. However, when I received the code, there were no updates on the turtle's whereabouts. I patiently waited for two more days, but still no updates.

To my surprise, I received an email from the company stating that I needed to pay an additional $20 to update my shipping plan. I was confused because I thought there was only one shipping plan available. The only option to add was water and food, which was not mandatory. I was then told that I had to change my shipping plan, even though I did not have the option to choose my shipping plan in the first place.

I reluctantly paid the additional fee, and was told that my order would be shipped one day later. However, the tracking code still did not work. I tried to contact the company multiple times via email, but received no response. Finally, after 10 emails, I was informed that I needed to upgrade my payment again. To make matters worse, the company does not offer refunds, so I lost $50 in total.

In conclusion, I strongly advise against purchasing from My Turtle Store.com (turtleshack.com). Not only did I not receive my order, but I also lost money in the process. It's a shame because I was really looking forward to giving my friend a new pet turtle. Save yourself the hassle and avoid this website at all costs.

So, I was looking for a baby turtle for my girlfriend's birthday and I didn't want to go to Petco and get an adult turtle. I wanted her to grow with it. I searched online and found My Turtle Store, and I immediately saw the turtle I wanted and bought it. I didn't check the reviews before buying the turtle, but when I did, I saw some bad things that I didn't want to see. They didn't give refunds, which made me worry that I might have bought an unhealthy turtle.

When the turtle arrived, they contacted me and asked me to add cooking packs. I was a little more confident that the turtle would be okay. Long story short, the turtle is healthy and eating well. On the first day home, my girlfriend was so happy to have a new pet. I don't usually write reviews, but I wanted to share some good feedback for other future animal owners. Overall, I'm satisfied with my purchase and I would buy from them again. Thanks a lot!

I had a really bad experience with My Turtle Store.com (turtleshack.com). The turtle I ordered arrived dead on arrival, which was really disappointing. They did issue me a store credit, but when I tried to use it to order another turtle, they charged my card anyway. They also charged me for an extra heating pack and next day shipping, but the turtle ended up arriving two days later with only one heating pack.

I was really frustrated with their lack of cooperation when I asked for a refund instead of store credit. They refused to give me my money back, so I had to go through PayPal to file a dispute. Even then, they said they would only give me a refund if I sent them the dead turtle from a month ago. That seemed really unreasonable to me, and I felt like they were mocking me.

Unfortunately, PayPal accepted their request, so now I'm stuck without my money. It's really frustrating to feel like I've been scammed by these guys. I wouldn't recommend giving them your money if you don't want to risk being disappointed and losing your money. It's a 100% scam, in my opinion.

Terrible experience! MyTurtleStore.com messed up my order by not putting the unit number on the shipping label. As a result, my live baby turtle delivery was delayed. When it finally arrived, the turtle and the ice pack I paid extra for were both boiling hot. Sadly, the turtle was dead on arrival, probably due to the heat. My son was heartbroken. We were already skeptical about ordering a live animal online, and this experience only confirmed our fears. If MyTurtleStore can't guarantee overnight delivery, they shouldn't be shipping live animals at all. This was the worst experience ever, and to make matters worse, they refused to issue a refund because I didn't take six photos of the dead animal before disposing of it. We disposed of it properly and then began the refund process. I called first and left a message, but no one returned my call. I had to jump through hoops just to request a refund, and then they denied it. The whole experience was just awful from start to finish.

Yo, let me tell you something about My Turtle Store.com, or as some peeps call it, turtleshack.com. This place is totally underrated and misunderstood, man. I was hella scared to buy my turtle online after reading some of the reviews, but let me tell you, they were all wrong! My turtle arrived right on time and they kept me updated with plenty of emails. The packaging was super secure and they even gave me some helpful cards with info about my new shelled friend and a free tub of baby turtle food.

Now, some folks have been complaining that the container the turtle comes in is too tight, but let me tell you, that's for the turtle's own protection. Without that padding, the little guy could slide around and get hurt. Plus, my turtle was in hibernation when I got him, so he wasn't feeling any discomfort at all. He's totally healthy and living his best life in his new home.

I would totally buy from My Turtle Store.com again, they were so chill and helpful. And for all those haters out there leaving bad reviews, they even gave me detailed instructions on what to do if my turtle dies. So, quit being so negative, man. This is just a small business doing their best, and I had an awesome experience.

I was a bit scared when I saw some of the other reviews, but I gotta say, my experience with this store was totally awesome. I was on the hunt for a male juvenile razorback musk turtle, which ain't easy to find, especially one that's been sexed. But these guys let you pick the sex of your baby turtle, so I called up customer service to ask how they do it (since sexing baby turtles is like, super hard). They told me they control the temperature of the incubations to get the sex they want. How cool is that?

I mentioned that I was looking for a juvenile, and they said they actually had a few in stock - they just didn't have them up on the website yet. So I ordered the exact turtle I wanted, and when he arrived yesterday, I was like, "holy cow!" This turtle is huge - easily 2.5 inches - and he's so pretty. He arrived safe and sound, and he was in really good health. He's already acclimating well to his new tank, and he ate for the first time this morning. Plus, he's not scared at all when I pick him up to feed him, which tells me he's been well taken care of and he's used to being handled gently.

I know some folks have had bad luck with this store, or maybe they had shipping issues because of hot weather or something. But I shipped overnight with extra cooling packs, and it's springtime, so it's not too hot out yet. My experience was totally great, and I'm pretty sure this company really cares about their animals. If you're looking for a turtle, I'd definitely recommend checking out My Turtle Store.

I wish I had read the reviews before buying a turtle from My Turtle Store.com. We spent a lot of money on a turtle that arrived dead. It was really hard to get a response from them, and I tried emailing, calling, and using the form on their website. I didn't get any response at all. I'm going to contact the BBB tomorrow to file a complaint. We paid extra for a cooling pack, food, and expedited shipping, but it was all for nothing. My son was waiting all day for UPS to deliver the turtle, and it was a huge disappointment when it arrived dead.

I recently made an order on My Turtle Store.com (turtleshack.com) for a turtle. I was happy to see that they had a variety of shipping options available for me to choose from. I selected one of the options and completed my order. However, the next day I received an email from them saying that I needed to upgrade my shipping in order for my order to be shipped. I was not happy about this as the upgraded shipping cost more than the actual turtle itself. I decided to cancel my order as I did not want to pay the extra cost. To my surprise, they charged me an $8 cancellation fee! I was very disappointed and felt like I had been scammed.

It is very frustrating when a company offers you shipping options that are not suitable for your order. It makes me wonder if they are just trying to take your money and not actually send you anything. I believe that this is not a fair practice and it is not how a reputable company should operate.

Overall, I was not satisfied with my experience with My Turtle Store.com (turtleshack.com). I would not recommend this website to anyone looking to purchase a turtle or any other pet. It is important for companies to be transparent and honest with their customers, and unfortunately, this was not the case with this website.

I bought a baby musk from My Turtle Store.com for my daughter and it was not in good shape when it arrived. I followed all the instructions on their website, but unfortunately, the baby did not make it. I have tried to contact them multiple times through email, but I have not received any response. I usually buy fish and aquatic animals online, but this was the worst experience I have ever had. I would advise others not to make the same mistake I did and find a seller who cares about their customers and their turtles. It's important to have a healthy and happy pet, and unfortunately, I did not receive that from My Turtle Store.com.

I recently made a purchase from My Turtle Store.com, also known as turtleshack.com. I was excited to receive my baby pink belly sideneck turtle, and I even paid extra for cool packs and the best shipping options to ensure its safe arrival. However, when the turtle arrived, it was already dead. I was devastated and frustrated, especially since I had spent $122 on this purchase.

I tried to contact the company multiple times through phone and email, but I never received a response. I called hundreds of times and sent many emails, but it seemed like nobody was willing to help me. It's been a while since my purchase, and I still haven't received any sort of compensation or refund.

I can't say for sure how the company cares for their animals, but based on my experience, I would not recommend them. It's unacceptable to sell a dead animal and then ignore the customer's attempts to make things right. It's not only a waste of money, but it's also cruel to the animal.

In my opinion, My Turtle Store.com is not a trustworthy company. They have taken my money and provided me with nothing but disappointment and frustration. I would not recommend them to anyone looking to purchase a pet turtle.

I recently made a purchase from My Turtle Store.com (turtleshack.com) for my daughter's birthday. She was so excited to have her very own baby turtles as pets. I decided to pay extra for the cool pacs to ensure that the turtles would be comfortable during their journey to our home. Unfortunately, our experience with this company was not a good one.

When the turtles arrived, one of them was already dead and had a very unpleasant odor. The other turtle seemed very lethargic and didn't seem to be doing well. We tried to call the company to report the issue, but we were unable to get through to anyone. We then decided to contact them online and received an email response instructing us to send back the dead turtles. However, by this time, we had already buried them.

Overall, our experience with My Turtle Store.com was very disappointing. We were excited to receive our new pets, but unfortunately, they did not survive the journey. The fact that we were unable to get through to anyone on the phone was frustrating, and the email response we received was not very helpful. We would not recommend ordering anything from this company.

I recently had an experience with My Turtle Store.com, also known as turtleshack.com, and I have to say, it was not a positive one. My partner and I were interested in purchasing a baby sideneck turtle, and we even did our research beforehand to make sure that it was legal to own in our state of Oregon. We found no evidence that it was prohibited, so we went ahead and placed our order.

However, the very next day, we received an email from the company stating that they would not be able to ship the turtle to Oregon. We were confused and frustrated, as we had already paid for the turtle and had no idea why this sudden change had occurred. We decided to call the company to try and get some answers.

The person who answered the phone was not very helpful, and seemed annoyed with our questions. They told us that they would not ship any turtles or tortoises to Oregon, and then abruptly hung up on us. We were shocked and disappointed by the lack of customer service we received.

To make matters worse, we were told that we would receive a refund for our purchase, but were not given a specific timeline for when that would happen. We were left feeling uncertain and frustrated about the whole situation.

Overall, I would not recommend My Turtle Store.com to anyone looking to purchase a turtle or tortoise. The lack of communication and poor customer service we experienced was unacceptable. It's important for companies to be transparent and upfront with their customers, and unfortunately, this was not the case with this particular company.

I bought three turtles from My Turtle Store.com, also known as turtleshack.com, and unfortunately, all three of them passed away within ten days. I was very disappointed and upset about this, so I decided to call the company to see if I could get a refund. However, they informed me that I had to wait seven days before I could receive a refund. I found this strange because the turtles died after ten days, not before.

I was very frustrated with the situation and felt like the company was not taking responsibility for the poor quality of their turtles. I even considered contacting the Better Business Bureau to report this issue.

As a customer, I believe that My Turtle Store.com should not be allowed to continue doing business if they cannot provide healthy and well-cared-for turtles. It is especially upsetting because many people buy turtles for their children, and having to explain to a child that their pet has died is a terrible experience.

I hope that My Turtle Store.com takes this feedback seriously and improves their practices to ensure that their turtles are healthy and happy. As for now, I would not recommend this company to anyone looking to buy a pet turtle.

Sincerely,
E. Mazzeo

I recently made a purchase from My Turtle Store.com (turtleshack.com) and was disappointed with my experience. Although I paid over $40 for next day shipment, my order took 6 days to arrive. When I finally received my turtles, one of them was extremely sick and barely moving. It was heartbreaking to see such a beautiful animal in such poor condition.

It's a shame that a company with a following like My Turtle Store.com would mistreat their animals in such a way. It's clear that they are only in it for the money, as they mass produce sick and unhealthy animals and lie about where they keep them. These poor creatures are being mistreated and not receiving the proper care they deserve.

I urge someone to put a stop to this company and their unethical practices. It's sickening to think about the animals that have to live in such conditions on a daily basis. My Turtle Store.com is a scam and should be avoided at all costs.

My experience with My Turtle Store (turtleshack.com) was not great. I placed an order for two turtles on the 15th of this month and received an email the next morning asking me to call them. I called their office right away, only to be told that they don't ship turtles to Oregon. I was disappointed, but I understood. I asked them to cancel my order and refund my money.

It's been 15 days since I requested a refund, and I still haven't received it. I'm frustrated that they're earning interest on my money and won't refund it. I think they should have a better website that automatically denies orders to states where turtles aren't allowed. It would save customers like me a lot of time and hassle.

Overall, I wouldn't recommend My Turtle Store to anyone. They seem like scammers to me, and I don't want anyone else to have a bad experience like I did.

I helped my son order two turtles from this place. The first one was dead on arrival, which was a bummer. We got a credit for it and reordered another one. Three days later, the second one died too. We were so disappointed and didn't want to go through the same heartache again, so we cancelled the order. But, to our surprise, we didn't get a refund. It's been two whole months now, and we've made six phone calls and sent four emails, but still no refund. Every time we talk to someone, they say they'll look into it and put it through for a refund, but nothing ever happens. It's beyond ridiculous that they can't even take care of the animals they sell and can't even give us our money back. We have zero turtles now and are out more than $100. How can this place even operate like this? It's just not right.