Jeffers

Jeffers customer service is outstanding. I had an unusual problem and they corrected the problem without hesitation. The representative was friendly and helpful and assisted me with great respect. In my opinion they are a top notch company who stand behind their products.

I made a large online order on 03/27/2023. I check the order status the night of 29th and it still says handling . Given past issues I've had with this company I will get into later I decided to call the next day to make sure everything was fine. I call at 3:05 pm EST to find out my order was never made, instead I'm told that they'll only take certified funds from my account I.e. money order or a check. I ask to speak to a manager since the operator couldn't tell me why that restriction In place, only to be told there weren't any available for the rest of the day. I decided to check with PayPal and they told me the invoice was paid normally and that there were no issues on my end. I decided to call back at 4:33 pm EST to no answer, their posted call hours are 8am to 5pm.Now background for the past issues I alluded to earlier. I have made 3 order now with this company the first went fine, the second was put on hold from an automated fraud alert and I took a 2 days for me to notice the email so by the time I responded t hat yes I made the order. I worried the items would not arrive in time I asked them to cancel the order and return my money. They said sure no problem then a week later the items arrived. I called them back and they say there was no cancelation also that the order was shipped the day I called so no It wasnt already in transit. The order did arrive late but I decided to keep it instead of dealing with the hassle and time waste of a return.In summery the first time I had an issue with this company they at least emailed me that there was an issue. This time If I hadn't call I wouldn't have know that a plan had occurred.