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CB Car Dealers KIA Motors Complaints #882-901
KIA Motors

KIA Motors review: 2015 kia soul

L
Author of the review
1:33 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

This is the 4th time my wife an i have scheduled an appointment for the same issue and we were charged for the service on the 2015 KIA soul. the car is still under warranty and only has 43, 773 miles. the service department keeps giving the same excess regarding the rough idol at stop lights. the problem has not been solved and we were instructed to use a higher quality gas and change the filters on a regular basis which we have a n have had the check engine light come on 3 times after their ser vice which my wife paid for when the car was under warranty. i explained my issue with the finance manager Ricardo and he said he would get with the service manager. yes as expected no return calls so we made a 5th service appointment for Monday 1/13/2020. most of the problems started to occur after a recall for the catalytic converter recall service. we were told by the service department that there was a lot of carbon build up which was affecting the cars performance. we are tired of the excess and it's about time we get a lawyer and submit a complaint to report our service papers which leads us to the next step. i hope this issue gets fixed correctly because if not we will proceed to move forward. we have been patient with this service and not to mention the time we spend taking the car in.

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
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KIA Motors Category
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