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My car is Honda BRV was bought on March 18th, 2019, bought only four months and used 40, 000 kilometers, cracks appeared on both sides of the brake pads. The repair center said that I used it too much.
1. Now the problem is the question of doubting the quality. They didn't take it for verification. It's just that the photo can be judged to be broken by myself. If it is a problem with the item, it is said that there is no change. I talked a lot, and I talked about things at the moment (this brake piece will crack when it hits?), too many kilometers are said (there are too many kilometers because the brake pads will be thin instead of cracked). To? Can't use more than one kilometer? Can't be more than four months in a limited period?
2. The waiter was very uncooperative at the time. I just asked the head office of the complaint department to give him a phone number and an email address. I asked myself to go online and ask him to give me a detailed report, so I pushed it around. Brake pads are an important part of the car. They don't immediately change it for me, or immediately solve the problem and give them their expertise. They don't take customer safety first. They also put the old one back and drive me. If Who is responsible for the accident while driving? Who is responsible for the brake disc worn out? It's been six weeks now, they are still dragging. Will this happen if I change it again?
Complaints Branch Company Service Attitude Service Consultant
1. Asked him honda complaint department phone, he does not cooperate, but also I have to find it online.
2. Send a message and reply for several days.
3. Ask him to give me a detailed report, why there are cracks, and have not yet.
4. I sent the message again, the information did not reply, and I did not follow up with me.
Complaint Service Attitude Head Office Complaints Department Service Consultant
1. He did not give a clear instruction, called the repair center, put back the old brake pads, and ranked first in safety regardless of the owner's life.
1. He just looked at the photos and judged that I was broken, and decided not to take the test back.
2. And I asked for a detailed report to me, he told me to take it to the repair center, then I called the manager of the repair center Mr. Lim, and then MR.Lim said that I can't give it, I want a report. Then push it to push.
Complaints Branch Service Attitude Maintenance Manager
1. I asked for a detailed report to me. MR LIM asked me to take the complaint to the head office. Then MR.Lim said that I could not give it. He said that he would ask the complaint handler of the head office and then reply to me. Today. Did not give me an account.
2. I called his company, paid the operator, told him to call back to me, and did not call back to me. Is this the customer first?
This is a Chinese complaint against English. I hope you can understand, thank you.
From Wong Gee Kin
Email address : [protected]@gmail.com
Handphone no : [protected]
