The complaint has been investigated and
resolved to the customer's satisfactionResolved Pergo Prestige Floor — Bad experience
resolved to the customer's satisfaction
We also bought a PERGO floor from Home Depot, & the "25/30-year warranty" was one of the reasons we bought it. The Home Depot salesperson told us it was one of the best floor warranties available, & we trusted Home Depot & our salesperson & didn't read it word for word. 4 months after installation, our floor also is snapping & popping when walking on it the same as the other consumer stated that his was. It is also peeling, chipping, pulling apart, and now buckling as other PERGO owners are experiencing. It's become dangerous, and someone could fall. And now, when we need our PERGO warranty to replace it & desperately need their help, they quickly passed the buck onto the installer, blame him, & refuse to give us one penny or any help at all! It is their product! Of course we will contact our installer. However, I really don't think that he installed ALL of these consumers floors that are having the same problem. Additionally, I am already disabled & unable to walk more than a few steps at a time. And now I'm afraid I may trip over the buckled edges and fall. I need a secure, stable flooring! But what do we have instead? We have a situation where the more that people walk on this floor, the more it breaks apart & begins to buckle and lift up. I truly question how quickly PERGO passed the buck on our situation, & I am sure with so many other complaints, they have forgotten all about us. I also question why Home Depot didn't inform us of the installation difficulty level of this PERGO floor until AFTER we filed our claim with them for help from PERGO. **Not ONE word was said when we paid them all the money we had for this floor.** Had we been warned prior to the purchase, we either A) would never have bought it or B) while our installer is very reputable, we would have also warned him about the difficulty of a Pergo floor installation. I so much want to be hopeful that the PERGO people will make this right if they see this, but I have become mistrustful of this company...especially after reading the many, MANY other problems other consumers are having. I appreciate this forum which allows me to express our frustration & hope other consumers reading this won't make our mistake trust the PERGO warranty. I, along with the others, recommend looking at some other type of laminate flooring. We are stuck with a very defective & dangerous new and costly PERGO floor, & I am just so confused & saddened by the entire experience.
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