PeoplePC — Continued to charge
I used Everyone's Internet for a couple of years. They were purchased by PeoplePC and I received information in the mail to activate my PeoplePC dialup service. I had just gotten TimeWarner's RoadRunner so I did not activate the new PeoplePC account with the provided CD and info. I noticed that PeoplePC started charging me like ev1.net had been. This seemed odd but understandable. I tried to contact them to tell them to cancel any account and stop charging but was told to call back at a better time because they were very busy and the wait time would be more than 30 minutes. I called back three times and got a similar recorded message each time. I was too lazy to keep calling or send a letter so I would call every four or five months and get the message. My fault. When the expiration date on my credit card expired they called me. I explained that I no longer wanted their service and understood that they would not refund my two years of fees because I never actually cancelled my account with the company that they bought. They said that I would have to pay them for the last month and asked for my credit card information. I refused to give them that information and told them that I would not pay them for the last month. The next month I saw a charge on my credit card. They kept trying my credit card account number with different expiration months and years until they got the correct one. I am not sure if this is illegal but called them, got the same call back recorded message, but ignored it this time and got a customer service rep within five minutes. I cancelled my account and will wait to see if they try to charge me again. If they do I will investigate the possibility of a class action suit against PeoplePC.
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