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CB Window and Door Installation Pella
Pella

Pella review: Customer service matters: lack of... Do better!!

T
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10:40 am EST
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I am so disappointed in Pella Doors. We have a 3-year-old "premium" (their words), which is not covered by warranty because it is a premium door, it only had a 2-year warranty. In other words, a higher quality or better door has less warranty than an average door. We were then informed that the door has been discontinued. Okay, we understand the door has been discontinued. We were willing to pay for the parts, they don't have the parts, nor will they perform the work. They sent us to at outside source that does not cover the doors.

Note: We are not talking about a 15- or 20-year-old door. It is 3 years old. If they told us they were discontinuing the product, maybe we would have looked at another door.

Final story: We have a door that is defective, no parts available, no assistance from Pella.

Recommendation: Customer Service Matters!!

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    Feb 27, 2026
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Pella Category
Pella is ranked 3 among 175 companies in the Window and Door Installation category
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