Wallside Windows
reviews and complaints

I had new windows put in my home. 2377 Lakeside road Erie Michigan 48133 June 6th 2022. I had problems with ice building up on the inside of window frames last winter when it was very cold. I called the company back in January and they had sent out an inspector to look at them Febuary 4th he came out. He had told me that they have had other complaints about this problem and told me I would hear something from them within a couple weeks. Well it has been over a month and still have not heard anything from them. I paid good money for these windows and thought I was getting quality replacment windows put in my home. Ihad took pictures of the problem and gave them to the inspector and also submited them to the company.

We had wi does installed and they aren't level, the trim on the outside has cracked and open areas that weren't cut and caulked right, the inside trim is a mess, uneven reveal, some have a reveal on the bottom, some the top and some overlap the jams. The trim doesn't match the trim they put in other rooms, the caulk on the outside is clumpy, thick, uneven and gobs it just hanging in the corners. The windows are scratched, dirty and the joints still
have blue plastic stuck in them. On some windows they had to put two pieces of jams to frame it in because the windows seem too small so they had to build up and fill in the opening to make the windows fit. Some reveals overlap and some don't even cover the obvious mending job they tried to do. The molding has chunks taken out out and the miter corners don't line up. They cracked our siding on the outside as well as chipped the paint off. On top of all this customer service doesn't seem to care to respond to our emails, calls and pictures.

New Bay window only couple months old, rubber seal cracked inside, casement hard to open.. called service dept, 2 weeks to get appt, then on day of appt tech called had auto problem at 4 pm. Still waiting for service appt. Called again left message with a supervisor, . Still no response.

We have wallside replacement windows with a full warranty. The windows break constantly, either they won't shut all the way, the handle (crank) breaks within weeks, and the latching mechanism breaks in the locked position so you can't open the window.

It's so difficult to get anyone to come out and fix the windows that we've given up trying more than once or twice a year. I've just called at least 10 times in the last week and been on hold for almost 2 hours with no results. I've submitted online, left voicemails and no one has bothered to call.

Fortunately, I've documented every attempt over the last few years and the half-baked attempts to repair the windows. I'll have to see what my next steps are.

My advice - stay far away.

We had Wallside out to give us a quote on replacing the windows in our home. The sales representative walked through the house and viewed each window and provided us with a quote at a competitive price. He represented that the windows we would get were Energy Star 6 certified. After examining the quote we realized that the quote did not specify the model of window we were going to get and we wanted to ensure we could get a rebate from our gas company and that rating is required. The National Fenestration Rating Council(NFRC) is the organization that rates the windows and certifies them to the governement regulations NFRC.org When we requested that they provide the CPD# from the NFRC website for the windows we would receive on the quote, they withdrew the quote? If you check the NFRC website you will see that they make dozens of Double Hung windows many of which have different U-Factors and SHGC ratings. All windows with the same trade name are not the same. Watch for the bait and switch and get everything in writing.

Bought a front door from Wallside Windows. This door was supposed to be oak stained and professionally installed. The door came out an ugly yellowish unstained color. The installer said they made a mistake. He said he would install this door and then when the stained door came in they would replace it. He also said they do not make doors so the stained door has to be ordered. The new door frame was crooked and there was gaps in the door seals where you could see daylight. The step seal at the bottom was so high that it was dangerous for me to walk across. Wallside said they would replace door frame, seals, and the step seal with a handicap model. I tripped on the high step seal and was injured. Did they care NO. I told them I would be visiting relatives out of state during the winter. Wallside said no problem they would replace the door and door frame when I got back. They never replaced the door as promised. When I refused to pay the balance until the door was replaced they ruined my credit. Having a credit company call and threaten me financially. This has been almost two years. Still no door as promised and they still have a credit company calling me for money. My advise is to go to a professional door company not a siding company who does doors on the side. Before getting windows, siding or doors from any company see the movie the Tin Man.