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2.2 17 Reviews

Weather Shield MFG Complaints Summary

5 Resolved
12 Unresolved
Our verdict: When using services from Weather Shield MFG with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Weather Shield MFG reviews & complaints 17

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4:40 pm EDT
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Weather Shield MFG Warranty

We received an unlimited lifetime materials and labor warranty from Weathershield our windows when we built our home in 1999. In March of last year we submitted a claim for numerous seal failures of the insulated glass, which the warranty clearly states is covered as a manufacturer defect. However, Weathershield denied the claim stating that seal failures are not a manufacturer defect.

They refused to do anything even though we had a lifetime warranty for as long as we own and occupy the home, which we do.

Desired outcome: I want them to replace the defective windows.

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12:55 pm EST

Weather Shield MFG weathershield windows leak and rot

Bought top of the line aluminum clad windows and doors about 12 years ago in new construction. Within few years noticed several rotting on the inside damaging Sheetrock... addressed it quickly and recaulked all around exterior... several now have failed (sill rot and some fixed windows fogging) and weathershield will supply glass but 8 to 10k of labor to repair and replace sills, rot. One large 3 unit window (2 stories high so was not aware) was so bad frame totally rotted and affected wall. Don't even know what that will cost yet. Evidently there were past class action suits based upon these issues but I was not aware. Not sure what to do now but if anyone with similar issues want to address legally I'm in!
[protected]@yahoo.com

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5:20 pm EDT

Weather Shield MFG double pane windows

This company is shameless in it's avoidance of responsibility. The community I live in in Apple Valley, MN, was constructed in 2003. Beginning a few years after initial construction, the windows supplied by this company started to show mold growing between the panes in nearly every residence in which they were installed. The HOA contacted the company for a remedy since it was clearly a manufacturing error. Initially they denied responsibility. Then they said they would offer replacement windows at a 50% discount without installation. It turns out they inflated the retail price for this "remedy" so that the ultimate price paid was essentially retail. The threat of a class action lawsuit was raised and the company offered 70% on such an inflated retail price that the HOA was able to find a comparable competitor's bid for less than their supposed 70% off.

There is no question that the failure of their windows began in their factory as a result of their error in manufacture. Yet, rather than stand by their product they weaseled and avoided and deceived to avoid their responsibility. SAVE YOURSELF THE RISK OF BEING LEFT HIGH AND DRY as dozens of my fellow homeowners have been and AVOID WEATHER SHIELD at all costs.

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Is Weather Shield MFG legit?

Our verdict: Complaints Board rates Weather Shield MFG highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 29% resolution rate for complaints about Weather Shield MFG raises questions. Diligently reviewing Weather Shield MFG's client feedback and resolution practices is recommended for those considering Weather Shield MFG's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Weather Shield MFG earns 81% level of Trustworthiness

Excellent Trust Notice: Weather Shield MFG near-perfect at 81% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Weather Shield MFG. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Weathershield.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Weathershield.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Weather Shield MFG has been found to only resolve 29% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • The website belonging to Weather Shield MFG has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Weather Shield MFG. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:48 pm EST

Weather Shield MFG Windows

I have weather shield windows (Visions line) and the latch failed. Weather shield refused to fix the problem even though the window was under warranty. They offered to pay for the latch but said I was responsible to pay for all labor to fix their faulty window. They just passed me off to a local company which would come and look at the problem for $85.

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1:17 am EST

Weather Shield MFG Don't deal with this terrible company!

We built a new house two years ago and installed Weather Shield doors. Only two years passed and we already have to replace most of the doors. Weather Shield products were of a very poor quality and they worst part was that Weather Shield did nothing to help us. We had a warranty but they claimed that in our case we could not use it. These people do not stand behind their products and all they need is money! Don't deal with this terrible company!

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4:46 pm EST

Weather Shield MFG Lifetime Warranty Not Honored

Today (11/11/2015) I contacted Weather Shield to request a replacement part for one of the Weather Shield windows in my home. I was told by "Brandon" at Weather Shield that since the window is 21 years old and that this is the first time this particular part has broken (there have been other parts that have broken over the years) they would not be supplying me with a replacement part. I explained to Brandon that my Weather Shield windows had a lifetime warranty on hardware. Brandon stated that the part that broke (a Tie Bar Guide) had lasted just fine for twenty-one years and that, it now breaking, did not demonstrate a defect in workmanship or material. I feel that a company that sells a product with a Lifetime Window Hardware Warranty should back a window's hardware for the life of the window. Brandon and Weathershield will not. The clause of their warranty pertaining reads: Window Hardware (Lifetime) Weather Shield warrants that ProShield window hardware shall be free from defects in material and workmanship for the LIFE of the structure into which the window is installed. In all cases, the customer will be invoiced for the replacement hardware at the regular price and full credit will be issued when the defective hardware has been returned to Weather Shield.

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Thomas Delsart
, US
May 31, 2020 7:02 am EDT
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I bought 4 patio doors when I built 2 duplexes in 2006. It turns out, the width of the sliding door was designed too wide so the fuzzy stuff can’t overlap to seal out the wind. No tenant ever told me the wind just blows straight in. I just happened to be there on a windy day, and was shocked. I called W.S. They pretended like they didn’t understand. Help!

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4:22 pm EDT
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Weather Shield MFG Horrible windows and customer service

We built our dream log home four years ago. Weather Shield came with the package. Three large picture windows now have broken seals. I tried emailing, no response. I finally got the warranty lady on the phone. She was down right annoyed I was even calling because supposedly I was in some kind of order to get a response via email. I asked her how and when I could get the replacements. She wouldn't give me a time line or any information. A month goes by, nothing. No calls, no response from my emails. I finally found a store that sells them and the owner tried desperately to get them to call HIM. He finally reached the Regional Rep, two weeks later, who then promised to call me the following Monday. NOTHING. The store owner kept trying. They wouldn't call him back. About 6 weeks later, the windows showed up at his location, 1.5 hours away, to which the store owner then had to transport them to us. Weather Shield refused to ship us the windows. Then the installed they recommended kept putting me off, (I vacationed for a week) until six weeks later, the day of install he didn't show up. Instead, he calls my contractor and told him he just couldn't do it. He was too busy and didn't want to reschedule. What? Now I have 3 large windows sitting in my garage. This is five months later. Thanks Weather Shield!

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5:23 pm EST
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Weather Shield MFG windows and patio doors

all windows and 2 patio doors, 2 double hungs and rest all casement in house are freezing with ice on the inside, 3to 4 inches thick and about 3 inches high on inside are all freezing. House is only 10 years old and having trouble with them since 2005. Had a contractor from weathershied from Stillwater, MN to the house. He checked humidity and was only 26% which is what is all the time and our furnace man also said that is like a dessert. Very much static also. Having a door blow test done Saturday, Feb. 1st. Will see what he says but I talked with him on the phone and he also said 26% humidity is dry and feels the windows are leaking. we will see Sat. I have been trying to get an answear on this with no luck. Many phone calls and getting no help.

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11:55 am EST
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Weather Shield MFG Failure of Product

Weather Shield windows are failing all over our townhome complex, and instead of standing by their warranty, they're honoring the supposed "unlimited lifetime" warranty at only 50%. I posted this photo on their Facebook page, only to discover that instead of addressing it, they simply deleted it. The windows where the seal has clearly malfunctioned resulting in moderate to severe condensation between the panes. Others have fallen decorative elements, as seen in the photo below. Apparently this window isn't even covered at the 50% level. So, our retiree and fixed-income residents will have to find some sort of solution to their terrible windows. How pathetic, that WS can't even answer a complaint on FB with any sort of customer service. Instead, they just yank the post. There are many other websites where I'll be posting their terrible customer service.

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4:28 pm EST
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Weather Shield MFG Warranty not being honored

Never *ever* buy WeatherShield windows. One would expect a good ol' American company to stand by their product, but apparently they only stand by them to about 50% of what a new one would cost, with installation as an additional cost, even though the warranty was clearly unlimited lifetime. Quite a few windows have moderate to severe condensation problems, and some of the nifty elements between the panes of glass have fallen. My window pictured below isn't even covered at all. Nice. This will force our modest townhome association to stick our members with dues increase, which is the worst possible solution because most of them are retirees on fixed incomes. I've read other industry reviews stating how much the company has gone down hill, and I'm sure their inability to stand by their product is part of the problem.

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8:56 pm EDT
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Weather Shield MFG poor product

We purchased these windows about 11 years ago. We are no longer under warranty. From the very first year we had problems. Some of the double window groups were mulled together at slight angles so they are not cappable of closing squarely and they leak air. After I insisted, the rep. fiddled and messed with the windows for about a half hour and said the window was fine and there was nothing else he could do. I asked if I could send them back and get a replacement. He said no, they were installed. We had a double sliding window group - 4 panels - that wouldn't seal properly at the place were the seal is on both sides. After years of discussing the issue they finally sent a tech out who did the best he could and the air blowing in is tollerable. Our rep. told us to take a circular saw and cut the door about 1/4 inch thinner. Who wouldn't do it and the tech came out and had them build a door slightly thinner so it could seal better. We have had seal breakage in double hungs with and without safety glass, french door panels, and about 9 transome stationary windows. As of this year, we have 3 more transome, and another panel of a double hung that has popped. Weathershield did send a tech out a few times in the first few years of our seals popping and we didn't have to pay the tech. Then a few years later we had to start replacing them ourselves. The transomes aren't so hard. The french doors are pretty tough to get the trim to line up on again. Every year when I wash the outside of the windows in the spring I am caulking the glazing to make sure we have no leaks. The tech that came to fix our initial problems told me to do this. These are definately high maintenance windows. We also have problems with door locks no longer locking, they just turn. We were told they were not covered under the warranty. Our paint had also failed and we have rotting wood on the frames. The paint has cracked everywhere and when I complained I was given a tiny bottle of touch of paint that you apply like nail polish. It was tedious and didn't work. Then when I complained a second time, I got a can of spray paint. It also didn't work. The third time I complained I was told I was no longer under warranty. Now we are not covered for anything and when I consider the cost every year we face to replace just the popped seals, I give up. We have a nice house with gross windows. When people come to visit I always make sure I point out my windows and doors and what is wrong with them. The thing that really threw me the other day, and this is not an endorsement for Anderson, but, I was at my parents. They installed Anderson over 26 years ago and they never painted the trim on the windows. They are just white primed. Those windows look perfect! No rot, no popping. Go figure.

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1:00 am EDT
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Weather Shield MFG Defective products, fraud, etc.

I am the plaintiff in a class action lawsuit against Weather Shield Manufacturing, Inc. Read my class action complaint and follow th progress of this class action at classactionworld.com

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Jean Denis
, US
Jul 17, 2019 8:01 pm EDT

No mention of this on classactionworld.com

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8:32 pm EDT
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Weather Shield MFG JUNK WINDOWS and DOORS

Call the owners and other top executives of Weather Shield

Kevin Schield [protected]
Mark Schield [protected]
Chris Schield [protected]
Jay Lodholz (director of service) [protected]
John Anderson (national sales manager) [protected]-7344
Brandon Brunner (corporate counsel) [protected]
Dean Reilly (service manager) [protected]
Darla Weber (quality manager) ?
Bob Eckert (director of customer service) [protected]
Jeff KIBLER (marketing manager) [protected]
Ron Modrzynski (door plant manager) [protected]
Pat Henrichs (glass plant manager) [protected]

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5:12 pm EDT
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Weather Shield MFG doors leaking

Doors are not manufactured as per product approval testing documents. Missing structural silicones causing doors to leak and delaminate. Sales came from City Architectural, distributor is S & S millwork in Tampa who both failed to report this to Weathershield for several yrs. Both claimed it was the owners fault. Weathershield said we are out of warranty, even if that is true, the doors are not made as they should be for Florida windloads and water intrusion. Weathershield rep acknowledges that the doors were not made correctly quote, " they must have lost the football game the night before".
I am builder #3 on this home. We have taken the doors apart to correctly diagnose the problem. We have filed a complaint with State of Florida product approval dept.

This company and all that they associate with have no clue to what customer service means.
These doors are expensive and are supposed to be rated for 123mph + windloads with impact resistant glass. If you have purchased these products, don't plan on staying during the next storm, it could cost you your life when the glass blows out across your living room.
Also check out ihatemyjob.com for a real eye opener.

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10:02 pm EDT
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Weather Shield MFG - Does not stand behind warranty

My home was built 10 years ago and my builder recommended Weathershield windows. We purchased one of their higher quality wood clad line of windows with a special factory paint finish. The paint finish warranty is for 10 years and the seal 20. Our windows started rotting and leaking 4 years ago. I reported it to Weathershield and have gotten now where. They...

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2:01 pm EDT
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Weather Shield MFG - Not honoring warranty

We received an unlimited lifetime warranty from weathershield when we purchased their best windows available. Not only do the windows leak every time there is a storm but paint came off the exterior of the windows. The doors are delaminating and leaking. Weathershield came out one time and basically told us that their product was perfect and we must have...

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12:24 pm EST
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Weather Shield MFG Bad service

I purchased a home which was built about 14 years ago. The developer used WeatherShield windows in most of the homes. I bought my home a year ago and recently had one of thier "Certified" Dealers repair several of the windows at �½ price under the warranty. Or so I though. I came to find out from a Weather Shield Customer Service rep that he over charged me $40 per window. I spent around $2000 to have some replaced and jam liners replaced in others.

Over all I am completely dissatisfied with the quality of thier windows as well as the ORIGINAL install, which according to the "certified" service people who completed the repairs was also done by a "Certified" weather shield dealer. Before they removed the jam liners on the windows in question, you could stick your finger through the opening between the liner and the window. We found out the reason for this was that the installer never used foam to back the liner. To cut his costs he used News paper which was completely rotted away.

This terrible install has led me to replace a total of 7 windows so far and have another 10 for a total of 17 out of 22 with broken seals. That�s about 80% of the homes total windows failing.

From what the neighbors have told me this is par for the course for this subdivision with respect to Weather Shields product.

I explained all of this to a Weather Shield Representative. She understood and sent me a letter indicating that I could order "no charge replacement glass". I explained that I needed to wait a while to save up for the install costs and she said I could order when I was ready. I tired to take advantage of this about a year later. The new customer service person indicated that the offer would be honored and that I needed to go through one of their other "certified" installers. I paid this guy a nonrefundable service fee of $80.00 to spend 30 mn in my house measuring the effected windows. 2 months go by with no word from him at all. I call him to check on the progress only to find out that Weather Shield has decided not to honor thier offer. He nor weather shield ever bothered to contact me regarding this. They have come back now with excuses and said that 1)they didnt know that I wasnt the original owner even though I spelled it out in the 3rd sentence of my original complaint letter, 2) The windows are actually 5 years older then the house! I asked what that had to do with it and again pointed the finger at thier "certified" ornginal installer. To which they replied, "we have no control over our installers"?

To summarise, to become a "certified" Weather Shield rep, I think you only need to agree to carry their product and then Weather Shield can claim absolutely 0 control as to the performance or practices of these individuals.

Weather Shield spells out in their mission statement their high level of quality and service.

Are These are simply words on a page?

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chuck wininger
, US
Sep 02, 2019 8:34 pm EDT

1. No cover on latch
2. When window is open you can see outside
3. Wood outside is not painted
4. Latch inside has no cover
5. Latch and cover are not the same color

Windows beside this are very nice, we are pleased with the quality and appearance.

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chuck wininger
, US
Aug 23, 2019 10:23 pm EDT

no update needed

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chuck wininger
, US
Aug 23, 2019 10:21 pm EDT

these are the only complaints

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Loparch
, US
Nov 15, 2018 1:34 am EST

All windows on the South facing side of house failed.
Weather Shield refused to honor warranty because I am the 2nd owner of the house.
Their product is inferior to others on the market.

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