The complaint has been investigated and
resolved to the customer's satisfactionResolved Pegasus Airlines — lost luggage and v. poor customer services
resolved to the customer's satisfaction
Still waiting for Pegasus to respond to a complaint my husband made 2 weeks ago. He flew from Izmir-Istanbul-Stansted but his luggage never left Istanbul! Waited 3 hours at Stansted, noone to help and had to drive 2.5 hours home with no clues and certainly no luggage! Called every tel no. under the sun the following day (PGS Istanbul head Office, PGS Istanbul airport, PGS Stansted airport... etc), numbers either did not work or we were fobbed off and told to call elsewhere. In fact PGS at Stansted told us we would need to go to Stansted and deal with the matter in person, even though were 2.5 hours away and it wasn't our fault! A helpful lady at Stansted found our luggage in the end and sent it the following day via courier. Pegasus offered no help, no interest and certainly no apology and can't even respond to an email we have sent three times now. I will make sure I spread the word everywhere and will continue until I get a satisfactory response. DO NOT FLY WITH PEGASUS
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