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Complaints & Reviews

Pegasus Airlineslost luggage

Sent from my Windows Phone
From: Julie Hull
Sent: ‎08/‎02/‎2016 14:40
To: guest.[protected]
Subject: Lost suitcase

Julie Hull
43 Salisbury Street

Ticket number - [protected]

Flight numbers:

21/1/2016 - London to Gatwick : PCO542
21/1/2016 - Istanbul to Sharm el Sheikh via Hurgada : PC5596

To whoever it may concern,

I would like to make a complaint regarding my lost suitcase.

When I bought my ticket from Budgetair it did not state anywhere on my e ticket I would be flying from Istanbul to Sharm el Sheikh via Hurgada. If I had known this I would have not bought this ticket.

After spending over an hour on the tarmac I arrived in Sharm el Sheikh but my luggage did not.

I reported this to a member of staff at the airport and completed a lost property form. I then spent my 10 days holiday ringing airports and airlines but kept being fobbed off and everyone 'passing the buck' .

My holiday which I had obviously saved for and was looking forward to was totally ruined. I had no clothes or toiletries so had to stay in the flat I had rented at a cost of £450 . I also hired a car which cost me £350 that stayed parked up . I could not use it as I wear contact lenses and the cleaning solution was in my suitcase. Not being able to clean them meant I couldn't wear them. I also have occular hypertension and use beta blocker drops daily. This drops were also in my suitcase. Not using them for 10 days I ran the risk of my pressures rising which can cause damage to the optic nerve.

I am disappointed and very upset with Pegasus airlines. You have a responsibility to care for our luggage. You take the money fast enough. You ruined my holiday and I will never book a flight with you again. My suitcase which had apparently been on a plane going back and forth between Istanbul and Hurgada turned up on the day I was due to go home.

I have made a complaint to the Civil Aviation Authority through Sharm el sheikh airport but also look forward from a response from you asap. Hopefully with an apology and an offer of compensation for your incompetence

I hope to hear from you ASAP

Julie Hull

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    Pegasus Airlinesnot getting my bag as they said

    I have travelled from England to sharm el sheikh on 18th of Jan 2016 they told me my bag will be in sharm before I get there got in the flight had a big delay in istumbul cuz of bad weather which is okay got to sharm more than 3 hours late ok my bag not there so they told me in the airport we will check and get back to u as as possible gave me form to fill and number to call number put me on hold for ages no answer then sharm airport said found my bag in hurgada as we had to stop there one more stop in way from London to turkey then hurghada which hurghada was not Wat I booked for any way they won't let the airport to send me my bag and has to send it from hurghada to turkey again which 4 days later first flight then to sharm instead of sending it from hurghada to Sharm which cud take an hour so I sent them 3 emails and each time a recorded msg back saying we will investigate and get back to u as soon as possible no more I explained that I have cancer and all my medication r in this bag and still same no answer and no one car so now I have no medicine no cloth to wear and still a bad service and no one cares is that right ??is it not your mistake that my bag stopped in hurghada and didn't come to sharm as I booked and as you said will be there before I get there and is it right to send it back again to turkey all way long then sharm and not to sharm direct ????answer my pegusas is that what you call it a good service is that what I paid for to your company to use it and don't care about your customers. ...

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      Pegasus Airlineswill never refund you!

      I bought a menu before my flight. Since Pegasus has written a wrong name on the menu, they didn't give it. I called customer relations, and wrote complaints over their website two times without any response. If it was my child who were flying for 5-10 hours, it's clear that they wouldn't have given his menu. I am staying as far as I can from Pegasus Airlines.

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        Pegasus Airlineslost my baggage, refusing to compensate

        Pegasus lost my bag on a trip 2 months ago. The company is refusing to compensate me even though I provided all my proof and required documents. Every time I call them all they tell give me awful excuses and require me to send documents over and over again. I wouldn't pay $1 to fly with them. Avoid at all costs!

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          Pegasus Airlines — refund of a flexible ticket

          I purchased a flexible ticket from pegasus airlines (they call it an Extra Package, PNR: QZM800, on...

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          Pegasus Airlines — diving equipment luggage fee (!)

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          Pegasus Airlines — damaged baggage and zero attention!

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          Pegasus Airlinescancelled booking and extorted money at the airport

          First time dealing with this company. Booked online directly on their website and received a confirmation of the flight, etc. exactly as expected. Then, the day comes to fly and the check-in agent at the airport informs me that my booking has been cancelled! I was never informed of any issue and I certainly did not initiate the cancellation. Anyway, with my confirmed ticket and reservation number it should be possible to rebook my original itinerary and get on with it. But nooooo... the airport staff stated that the only way to fly as I originally booked would be to buy a new ticket on the spot, at whatever rates are being offered! I was forced to buy a ticket at twice the price I had originally booked, for exactly the same flights. This amounts to extortion by Pegasus Airlines and will not be tolerated. Preying on customers in this way is illegal and I will be pursuing a full redress.

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            Pegasus Airlinesflight ticket cancelled without email notice!

            On May 5, I bought a plane ticket for 100 USD to go from Tel Aviv to Istanbul on May 20. Later, I got a e-mail confirmation with a PNR number. When I arrived to the airport, I found out my flight had been cancelled. The call center said my bank declined the transaction so they cancelled the ticket. The issue is that they never sent me a WRITTEN cancellation notice by email. I have submitted a complaint, but their defense is that their policy is only to call, not to send a notice email. They tried calling me and they could not reach me. I cannot believe this is legal. Why not send a written notice? This has happened to me before and other airlines always notify me by email. On top of that, and to their convenience, I had to buy another ticket from Pegasus that same day for 223 USD. There was also a couple from Brazil with exactly the same issue, and they also had to buy another ticket that same day!

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              Pegasus Airlinesfraudulent action

              What a joke, happened that you took money out of my credit card on the 13/08/2014 and is happening still today that you answer to my request with lies, telling me some details is missing, telling me I didn't send my credentials and telling that still I must wait, After all this time I have send you 30 request for my refund, and you are still telling me that I will have to send you again my credentials, and beside that you tell me that is not your department that is dealing with this issue, and still tell me that is because the summer thing that there is too much delay, I can tell you that I have spent 70GBP already if not more calling your customer service, listening to your customer service lies all the time, everybody seem to help, but none can do anything so I wonder how and when I will get my money refunded, because this is really ridiculous, how can you take money from credit cards without owners permission, and not even rush up to give refund, to me this is calling stealing. In the mean time I would like to thank you for the time you spend with me at the phone, which is at least 30 min a day, really appreciate how you fill my days with wonderful lies, and of course I understand that you must be so busy to refund an amount of 140GBP just by clicking a button, I'm sure is a hard to work when is about of giving what you have taken without permission. I imagine I will receive another email anytime soon asking me again for my credentials, and afterword I'm so sure that once again I will ear "Sir there is nothing I can do, or like Sir you issue is in progress because we are dealing with october issues now, eh eh funny thing is, my issue started 13th of august 2014, but I understand is only been not less than 67 days, and of course not even God knows when you will have time to refund me. I hope you haven't fixed the issue on your website so you can still take money out of customers cards without any permission, so your bank account rises more interest on your money, and I do seriously hope you don't change the way you give training to your customer service, because they seriously do a great job for your company, and of course I really hope that all this happening to me and so many other customers, I really do hope it will never happen to any of you in this great company.And I must say I really hope you have a pleasant time dealing with your issues, because I really do have a great time wasting money and time with you.

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                • Si
                  siciliano graziano Oct 23, 2014
                  This comment was posted by
                  a verified customer
                  Verified customer

                  And so it happen that this is not the first time for Pegasus Airline Flypgs, does fraudulent actions on customers, and well is been happening from a long time I can say as I can see from this link, Pegasus Airlines — pegasus airlines ( secretly makes multiple transactions. stay away from that fraudulent airline company. and as I can see from this other link seems like Pegasus Airline does not even respect IATA rules. and plenty other reviews.
                  So yes, what is been happening to me is: on the 13/08/2014 I was trying to purchase a ticket from with destination London to Ankara return ticket. Unfortunately for me, their website was not allowing me to purchase any ticket, (due to a faulty something) but was still acting fraudulently on my credit card, the website was processing the purchase, with the only issue that at the end of the purchase was appearing: “bank declines your transaction.” So as I didn’t know they were actually stealing money, I tried to purchase another ticket, I remember I tried 3 or 4 times, without realizing they were already taking money from my account. So after 4 times I purchased a ticket with Turkish Airlines, and it did went well. As you know you can’t really see what happening on your credit card statement in real time, you need to wait at least 48 hours to see what you have been charged in the previous days. However, when I realized I was charged from Pegasus Airline for 3 tickets, for the sum of 1000GBP only, without receiving any tickets, I start to call their customer service. Let's say, a really nice customer service, but with the lack of knowing what customer service is (or maybe I have different idea of what it is), they were all trying to help, but no one could do anything useful, ending with “Sir you have to write trough the website, (knowing that is a faulty web site) sending us a request, and we will process it”. So I did, and still after a week, never received a response. So then I tried to call them up, and this time I had something I could refer, my request reference number. Well, the customer service replies to me, we are processing. Anyway this thing goes on for at least 3 weeks, and still no refund, no response, only a bunch of wonderful stories from those well trained Pegaus airline’s customer service. Well, it happen, that after a month a check my credit card statement, and guess what??? I’ve been charged of another 2 tickets, one on the 29/08/2014 78.21GBP and on the 30/08/2014 74.22GBP for flights that I never bought. Ah!!! Now that’s not stealing, I think was my credit card voluntarily giving out money to Pegasus Airline. I’m sure of it, as I’m so generous. So let’s call them up again, and again I hear “Sir there is nothing I can do for you, it’s the financial department that deals with this issue, but you can write trough the website etc. etc.”. So let's write again, and 1182358, 1185733, 1171026 are few of the request number since I started to write, there is plenty more, and all with the same text in the message, a part from the ones dated after the 29/08/2014. So lets call the up again, to count I already spent as for today 70GBP in phone calls. So again: “Sir, I can’t see any of your request, you need to write again to us, or Sir is missing your IBAN or BIC number, which I sent probably 25 times already, or Sir is missing the date on when the accident happened, or Sir is missing the amount of money you have been charged, Sir the financial department is dealing with your issue, pointless to say when I asked a contact for this department there was no contact, but I remember a lady, Niam was her name, so kind she was calling me back on the 15/08, surprisingly when I spoke with her on 20/10/2014 she still remember me and she was feeling so into help me that she was going to do more than the best to help me out, and she did said again, Sir I will call you straight away it with the problem solved, and another one Emre is name, he was even going to refund me straight away and all this wonderful stories. Now, I think although I’m brainless, and as they said I haven’t sent my credentials and stuff, don’t they have an electronic system where all details and things are stored?? Or they still use pen and paper?? I understand Pegaus Airline is not as advanced as any other flight company in Europe, oh no wait I’m wrong, they are way more advanced from any other one in Europe eh eh they can take money from your bank account without even permission… Ah lets say, definitely Pegasus Airline is an advanced and developed company, the best experience you can have in life, I really do suggest to use this company to friends family and every body else. So it seems like that as for today, 70 days after, there is still no answer, no refund, no solution, but wait, MONEY IS NOT EVERYTHING IN LIFE, there is something more awesome than that, there is Pegasus Airlines kindness, their wonderful advices, their professionalism, yes because they do are very professional, they do work hard for their company, so the company can take your money and put in its bank account so it raises more interest, and well yes no considering that they don’t make you even aware that they are taking money from you so you do not worry about it. And so I do really want to thank from the heart Pegaus Airline and all its customer service for the time they spend with me every day at the phone, they fill my days with hope, with sun shine, with beautiful words, I kind got addicted on calling them, I miss them at some point of the day and I feel the need to talk to them, listen their careful advices, so I remind my self in what kind of society I live in. A big Thank you Pegaus Airlines and all your staff, you have been great part of my life recently, I couldn’t live without you, and you are saviors.
                  P.S. I do hope you will ask me again my credentials, because I already miss you guys, I really need to hear you again.
                  With love Graziano Siciliano
                  Share with whomever you like or wherever you like to post it, if you fee like you want make people aware of Pegaus Airlines kindness.

                  0 Votes
                • Ab
                  Abdullah Abdulsalam Aug 15, 2018

                  My name is Abdullah Abdulsalam Mohammed I took one ticket from Istanbul to Izmir
                  but when i checked my account I realized that the payment was made twice though I got only one ticket. and I want to get my many back please, the ticket price was 211, 99TL FOR ONE TICKET.


                  0 Votes
                • Sh
                  shanawaz khan Aug 16, 2018

                  why i am not getting email id in your website for emailing any purpose

                  0 Votes
                • He
                  Herow Sep 18, 2018
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Booking reference/4FW7UI..flight number:pc1165 with Pegasus Airline on 28/08:2017 at 13:05..Sabiha istanbul -London Stn...the pushchair locker &stand has broken which prevent using it, wen i recieved back in london stansted..
                  With my regards
                  Herow Abdulla

                  0 Votes
                • Ma
                  M A Nekoui Oct 31, 2018
                  This comment was posted by
                  a verified customer
                  Verified customer

                  No reply to my daughter's previous written complaint 3 weeks ago
                  The email of my daughter who has made the complaint is:
                  email: yasaman.[protected]

                  0 Votes

                Pegasus Airlinedeliberately caused delay

                I a pregnant lady along with my young child booked a flight to tehran via istanbul on 13/ july 2014 from london stansted airport.
                The staff behind the check-in called glen no need to say very untrained and acting unprofessional, printed my boarding cards to my first and second routs, but just handed half of them to me and sent me to the gate.
                When I arrived at the gate the security obviously stopped us as we did not have our boarding cards!
                Although they were aware of their own mistake they sent us back to check in desk which you can only imagine how long it would take to get there and back in busy times like july. By the time I got there a guy called adam saw us, ignored us and closed the gate causing us to miss the flight!
                Then they offered to sell us two one way tickets for an addition cost if £1140, which I obviously refused to pay.
                I do not believe a cheap airline should mean cheap attitude.
                Although their own fault they have not yet emailed or even acknowledged the problem.
                I had to go and visit my terminally ill dad, but when back in uk if still ignored by them I will definitely get my solicitor and mp involved to stop them cunning people in this very unprofessional and disgusting tactic.
                I will not recommend nor use this scammer airline again.

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
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                  The pagasus airlines never follow iata rules... Its not the first time that flights from krasnidar russia not...

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                  We bought two return tickets Krasnodar-Izmir for December 29th 2013.
                  The flight was scheduled at 5 am. When we got to the airport, we found out that the flight was delayed for several hours. Nobody explained the reason why. Next departure time was set at 2 pm.
                  We came back and again they told us there were some problems, we were asked to wait till the next morning, December 30th,
                  at 5 am. There's an official stamp on our ticket, as you can see in the attached file.
                  We went home to rest. Then Pegasus suddenly decided to transport all the passengers by bus to a city 300 km away, Rostov on Don. We didn't get any email or sms and we eventually missed the flight and 280 euros.
                  I asked for a refund on their site a month ago, no reply.

                  the departure city of our flight was changed without warning

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