PC Richard & Son
reviews and complaints

Four years after purchasing a GE Convection Double Oven from PC Richard & Son, one of the burner units blew and the heat indicator light remained on. I reached out to PC Richard Customer Service, on approximately 10/2/19 for assistance in repair. I was informed by a male customer service agent that a serviceman would be dispatched. I then asked if I could use my PC Richard Charge Card for payment. I was told, yes.

On 10/9/19, GE Home Repair(Tom) arrived at my home, as promised, during the window hours and replaced one burner unit. GE Factory Replacement Part#WB30X24111. I was told these parts are very expensive as he had replaced 3 alone, this week. I was told during my initial call to PC Richard that I could not use my PC Richard Card for the form of payment and he double- checked to make sure. I indicated I would use a check, figuring the replacement would be somewhere around 180 dollars. Was I ever wrong.

How disappointing to be a loyal customer to PC Richard and buy all your major appliances from them and computers, only to be given inaccurate information to start out with. Their customer service people I dealt with need additional training on company procedures and how to listen to a customer. The two people I talked with were unprofessional, borderline rude and didn't know policy.

When the job was completed, I was given a bill of $286.48. This was after the repair man started somewhere in the 330 dollar range. He came down to the lower price, "helping me the best her could." Reluctantly, I paid the $286.48 charge, which represented almost 1/3 of the value of the stove that I bought on sale. The repairman tried to use my PC Richard Charge Card as a form of payment but it was not accepted as a legitimate form of payment.

After the repairman left, I googled the GE Part Number through the GE Factory to see that I could have purchased the unit for about $80.00. Amazon sells the unit for $50.00. This meant, I paid a repairman dispatched by PC Richard over 200 dollars for a service call and labor of approximately 15 minutes. Totally over-kill and more than what you would pay a doctor for a visit, or a specialized personal caregiver as an Orthopedic doctor.

I called PC Richard and discussed my disappointment with "Laura" in Customer Service. She believed the charges were what GE Home service deserved and really had little concern over my disappointment with GE Home Repair, who was dispatched by PC Richard. In fact, somewhere during the conversation, she muted me out and there was dead silence until she returned. (Total indifference to a customer complaint)She ended the indifferent reaction to my complaint by saying, "all your remarks have been turned over to my supervisor."

In the future, PC Richard needs to give a customer an idea of what cost he may be exposed to, the correct method of payment to utilize and back the customer after the sale. Even though GE Home Service was dispatched, PC Richard owed me some avenue of support and explanation as to why one stove unit costs almost 300 dollars.

I feel totally taken on this repair and feel totally left out in the cold by PC Richard from the first telephone call to the completed repair. Very poor customer service and support.

On August 29, 2019 I purchased a Rowenta Iron from P.C. Richards & Son located at 239-10 Linden Boulevard, Elmont, NY 11003 for $86.89. That same day I saw that same Rowenta Iron advertised at Target for $49.00. I immediately sent this information to a survey sent to me from P.C. Richards concerning my purchase. On September 4, 2019 at 10:45 AM I received a call (516 731-4422) from someone who said he was a Manager at the P.C. Richards where I made the purchase. He informed me that he investigated my claim and verified that Target did advertise the exact same iron for $45.00. He further explained that although Target had made an error on the advertised price...he would credit the difference to my credit card because of P.C. Richards price match guarantee. Today is September 14, 2019 and I have not received any credit on my AMEX from P.C. Richards. To make a commitment to a customer and then not keep it is terrible customer service. Because of this lie, P.C. Richards HAS LOST A REPEAT CUSTOMER.

February 11 I purchased a brand new refrigerator paid $800 in June I called for a replacement my fridge wasn't cooling, the freezer was freezing to much. I have not had a refrigerator in two week all my food has gone bad I have two infant I have two year warranty on my fridge and P.C. Richard doesn't want to replace my fridge. I just brought this fridge it wasn't for free I want another brand I need my god damn refrigerator

Paid for a GE stove to be delivered. I informed person taking my order that a CIO had to be sent before stove was to come. It wasn't sent. I called & spoke to someone. Worker said it was sent. Driver came with item & was sent back.CIO wasn't sent.

CIO was sent!

Driver had very bad language. Curse words just flying out his mouth(driver with all the paperwork)

I won't be buying from PCRICHARDS again. Even items to be carried out

I have been trying to schedule a service call for over a week now due to the motor going in my dryer. The first scheduled appt to do the repair they were supposed to come between 7am -12pm and never showed up or bothered to call. I called that same day and was told that they are extremely busy and i would have to wait till the following week so i scheduled another appointment in the same time frame that same evening i get a call saying they will be there between 12pm-5pm which was not the time slot i chose. I called the next morning and was told there is nothing they can do but possibly try to come before 3 being i had to leave by 3pm and yet again no one was able to come. I called again the next morning to schedule now my 3rd appointment and was told again they are busy and i will have to wait another week. I understand that this is a busy time but they have now cost me time and money lost at work and having to pay to use the laundry mat. This is absolutely ridiculous especially being none of the missed appointments were due to me not being home or having to cancel. I tried being patient but they have now pushed me to writing this complaint. I will never again buy from P.C. Richards due to their customer service and i will also be warning people how horrible my experience was. Such a shame because my family had shopped with them for over 20 years. They need to be more accommodating when they are the reason for the service call not being made !

My husband and I went to the PC Richards in Gateway Mall. After showing Joel, the salesman, pictures of the outlet we had, he sold us and air conditioner (Friedrich) that he said would be compatible and we arranged for delivery. When the air conditioner was delivered, we were told the a/c required a 220 outlet and ours was a 110. Instead of taking the a/c, they left it in the sleeve and advised my husband they would retrieve it when they delivered an a/c that was compatible advising him that PC had the same a/c compatible with a 110 outlet, -- they did not. Thereafter, I contacted Joel advising him that the a/c was not compatible. After speaking with Joel, I asked to speak to the store manager, Tristen. I explained the issue to Tristan and that the a/c was still in the window sleeve where PC's delivery driver had left it and he advised that he would make arrangements for the PC to be picked up. That was 5 days ago and I have not heard from Tristen of anyone from PC regarding picking up the a/c and refunding us for the purchase.

As of late, I have ordered TVs and Mattresses to be delivered to my home. My complaint is that P.C. Richards cannot give you an approximate timeframe for when they will arrive. They give the generic statement (7-7) when someone calls the day before they are supposed to arrive. The girl told me, "You should be home from 7-7 because we cannot give the timeframe." When you have things to do and you cannot do them because you don't know when they will arrive, it makes it VERY aggravating. They leave everyone hamstrung for things they have to do. You MUST fix this business model. I am very sure that I am NOT the only person complaining about this. Currently, it is 12:00 EST and I have yet to receive a call for the delivery guys telling me how far out the are. This is my first step to complain. Next, I'm going to submit a complaint to the BBB. Poor business and the very sad thing is, I spent a decent amount of money and this is the kind of service I am receiving. (VERY POOR)

Ryan

Hello,

I was supposed to have an 86 inch TV delivered and when they arrived they could not put it together and told me that I was sold the wrong stand and that it would not fit and that I should not be putting the TV on the stand that should be hung on the wall

I am from them this is what the salesman sold me and I do not want it mounted on the wall after they call the salesman they put the TV together on the stand and had it slanting, I told them something is wrong with the TV should not be slanting at an Angle like that and I refuse to sign for the service they then told me there was nothing more they could do, when I called the store and talk to the manager here for me he will have can you guys come to put the TV stand together when they called to give me the estimate on the time they will be arriving tomorrow I asked to make sure it was not the same guys as it would be pointless, I was informed it's going to be the exact same guys so Ask what is that going to do since they didn't know how to put together the first time. I was then told there's nothing they can do because the route was already made for the day but if they can't put it together the second time they will make sure I get you guys, this was a miserable experience and a waste of my time on multiple days because they do not know how to put the TV the other and you sent the same guys two days in a row just unbelievably ridiculous what I went through with you guys

Kitchen Aid double wall oven was delivered on date promised and installed with no problems on 5/8/2019. After the installers left, I reset the position of the racks in both ovens to meet our needs. It was then that we noticed the meat probes were missing from both ovens. We called our Sales Counselor Joseph and explained to him that the probes where missing from both ovens. Joseph said he would reorder
the probes and they should be here in seven to ten days and shipped right to our house. Four weeks later the part(only one) was delivered and it was the wrong part.
Called Joseph, told him what happened. He brought the problem to the attention of the manager (Curtis) and they said that they would reorder the probes again.
The part came and again, it was the same wrong part and only one. On Monday 6/17/2019 I went to the store and spoke with both Joseph and Curtis. They made some phone calls and told me that they would reorder the Meat Probes once again.
On 6/22/2019 part was delivered and again the wrong part. Keep getting a probe jack instead of the Meat Probes that go inside the ovens. Went to the store again, 6/24/2019 spoke with manager Anthony, told him of the problem. He will have Joseph call me when he comes in. I called Joseph at 1: 30 pm, he will call Whirlpool to see what happened and call me back. Still waiting for call. I can not understand why this is a big problem. Thank You, Charlie (hope you can help us out)

So I ordered Apple AirPods on 4/7 for $ 199.95 I ordered in the Woodbridge store NJ I have not received them yet almost going on 3 months what is taking so long can someone please help I need to get this resolved as soon as possible or tell whom I may call to get this resolved and get my AirPods my email [protected]@yahoo.com
[protected]
Please advise
Thank you Julie

I purchased a dishwasher. The team that came to deliver and install chipped my laminate countertop and messed up the sink to where it doesn't sit flush on the counter top anymore. When I told them I will be marking it on the invoice, they got agitated, spoke another language and told me "they did me a favor by putting the dishwasher in". When I filed the complaint, a very nice woman named jenny first offered me $100 settlement, when I declined, she contacted the delivery company and had them come back out. This new set of guys also struggled with the English language. They told me there was nothing they could do about the sink and said since my laminate counter top was so old, they can only try to "match it as best we can". I then told them they will ensure the sink is flush as it was prior to their work and that if they can't match my laminate, they will be responsible for replacing ALL the laminate on the counter top, not just replacing one strip matching it as close as possible. They then felt the need to say to me, "they guys that installed, weren't they nice to you? Why are you doing this?" It was at that point I told them to leave and I will discuss further with Jenny. When speaking to Jenny again, she told me the company couldn't find a match, so now I was offered $250 settlement. When I explained I'm not looking for money, I just want my sink and counter top to be in the same shape it was prior to installation. After more discussion with Jenny, she finally told me the company will replace all the laminate.
While that is fair, I have many concerns about this same company coming out to dontge countertop and sink repairs. I don't trust their work, I can barely understand their words, and don't feel particularly safe with these people. Furthermore, if they do a terrible job, I'm right back to square one.
This has been a very cumbersome and regretful purchase and process. I trust this is not the standard for your company, but I do feel extremely inconvenienced with all of this and it's still an on-going process as nothing has been repaired yet. I would appreciate this email answered with a clear way forward for me and these issues I'm having.

My refrigerator broke down on 5/26/19. I went to Co-op city branch and bought a new refrigerator. I explained to them how fast i need my refrigerator. They told me delivery would be done on Friday. They sent a personnel there to measure my door to make sure the fridge can go through the entrance. The personnel was rude and did not even want to talk to anyone. That's fine. Friday, a delivery person came to deliver the fridge. The measurement done by the personnel was completely inaccurate so the product has to be taken back. The delivery person told me to go back get another one so it can be delivered the next day. I did as told, purchased another fridge and explained to them what happened and i need my fridge the next day. I still did not get the fridge till now. The manager at the branch even refused to talk with us. The sales person, Nelson was great. He did his part. I still don't have my fridge for almost a week now. I'm not happy with this treatment and will not buy from your store again. Will not even advise friends and family members to buy from you if this is how you treat customers. I lost everything i have in the fridge and still don't have the new one i bought

dishwasher wouldnot drain tech came in april said he needed help to replace parts . came back four days later with helper and replaced parts. the new drain pump leaked ruinning my kitchen and dinning room floors . tech came on may 13 and replaced the leaky pump and said he would return the leaky pump to manufactor. I now have to replace kitchen and dinning room floors.

My washer has been broken for two weeks the technician has been out twice to fix the 2nd time he was out my washer was broken again in 20 minuets called the services department 3 times they said tech would call me back never did finally called them back the next day and technician made it seem like he would have it all taken care of and on Saturday they were a NO SHOW I called at 3pm to confirm they were still coming and was informed they were. Now its Monday still no washer and they are telling me they cant fix it or do anything until THURSDAY I have three small children and a huge pile of laundry, who is paying for my time and money to go to the laundromat? all they did was lie and given me the run around I have purchased entire fleet of appliances and Electronics house from PC RICHARDS for the past 7 years and never have I dealt with so much dis respect and [censored] I WILL NEVER buy another item from them again Their customer service is HORRIBLE they have zero recovery methods and do nothing to try an accommodate for their own errors.

I bought this refrigerator in 11/2015 and have had so many service calls that I cant even count anymore. the ice maker keeps freezing up and doesnt make ice. After all the service calls and repairmen that came out they must have replaced every part twice. I have a 10 year warranty that I have spent alot of money on and I just want a voucher to get the money to buy another one. I have spent thousands of dollars at this store and dont need to be treated like this. There is a class action law suit on this ice maker if you check it. when ever I ask to speak to a supervisor at the repair center they always say there not around and they never call back. The repair techs said that if it wasnt fixed after 3 trys that they usually will send a voucher for a new one. It has been way more than 3 attempts

I am providing a written service complaint. We have been without a working refrigerator for well over a week now, which is too long. There was a lot of miscommunication between PC Richard and the technician who serviced us, which has further delayed a simple problem. A working fridge is a basic necessity and this should have been resolved quickly; the inefficiency and miscommunication is unacceptable. We have lost over $300 in food, we have no place to store our vitamins and medicines which require refrigeration, and we have had to spend approximately $350 over the last week and a half, eating out. We would like to be compensated with a gift certificate of $700 for the inconvenience.

For the record, this is what happened:
*A technician from PC Richard & Son came by Tuesday, April 30th, to diagnose the problem, and suggested the whole unit be replaced, as it was a brand new unit that was not working properly. The technician explained that the refrigerator could probably be promptly replaced within couple days.

*It was then decided, unbeknownst to me (or the technician, apparently), that it would be best to just replace the compressor. So, it was then arranged for the technician to come back Saturday, May 4th, with a new compressor.

*I then decided to call PC Richard to see if anyone could come any sooner than Saturday. It turned out the technician could come sooner, and I do not know why I was not previously offered an earlier day and time.

*On Friday, May 3rd, the technician returned. He was early - he came two hours before the allotted time, which was inconvenient. He seemed perplexed as to why PC Richard had not ordered us a new fridge, which indicates to me that there is bad internal communication and understanding at PC Richard. The technician then tried to fix the broken compressor, but realized the wrong part had been ordered by PC Richard, and he could not complete the job. This immediately set us back again, with no hope of getting the situation fixed before the weekend.

*The technician then called PC Richard and again recommended the unit be replaced.

*PC Richard finally authorized that the refrigerator be replaced.

*I was told someone would call me to coordinate the refrigerator swap.

*In the meantime, I decided I wanted to go ahead and speak with a supervisor, as I was angry that the technician had arrived with the wrong part. When I did finally speak to a supervisor, she seemed to not understand what had happened or why I was upset.

*The supervisor pressed me to speak to my apartment management company to coordinate the fridge swap, and stressed it was my responsibility to facilitate - which was additionally confusing, as I had been told someone from PC Richard would reach out to me to facilitate and handle the coordination. So it was extremely unclear if my management company would have even known what was happening had I not insisted on speaking to a PC Richard supervisor.

*After calling and complaining, yet again, I was granted a $25 gift card which I reluctantly accepted. This is wholly insufficient compensation for such a terribly handled situation.

We are incredibly dissatisfied with this experience. We hope PC Richard works to improve its protocol (and communication). We would again appreciate compensation for all our wasted time, money, and food. A certificate in the minimum amount of $700 at this juncture is reasonable.

Invoice#:
[protected]

at the time of purchase service was excellent-however when I got the product home there was no operation instructions included-I called the Carle Place store and was put on hold for 20 minutes
In frustration I called back and again put on hold for 30 mins -when the salesman answered the call he said that sometimes they ship the product w/o operating inst. which I find hard to believe . the sales person said he would try to print out a copy of the instructions and said he would call me with further info .that was 30 mins ago and no call back
respectfully submitted
Lawrence Doyle
comment code--3MSX-92CB-F244

I had my LG stove delivered today in my home and the delivery men were to take the old stove away and in doing this they dragged the stove out of the kitchen and scratched the flooring in several places over approximately 8 feet. The delivery men also dented the freezer door on my refrigerator. Some of the scratches on the floor are gashes in the tiling. I am attaching pictures of the damage. I can be reached at home my phone number is [protected] and my email is histeach4u @gmail.com. thank you and I await your response. Additionally there are more pictures but can't load them because the system will only accept the 7 pictures I uploaded.

Loss of a loyal customer...

I will start by sharing that I have been a loyal Manalapan PC Richard customer for 10+ years. I recently purchased a $2500 LG refrigerator as well as a mattress, Whirpool dishwasher, cooktop, oven and microwave not to mention several TVs and small appliances.

A month ago (at the same time that I purchased the refrigerator), I bought a Yeti travel mug. I used the mug a few times and noticed the closure broke which is necessary to keep coffee hot. I went to return the top expecting that they would replace it (which would be the appropriate customer service friendly action to take). Instead, the manager told me he didn't have the authority to replace it because it is "controlled" merchandise. He sold me a new lid for $10.00.

After he rang up the sale, I told him that he basically just lost a loyal PC Richard customer. He acknowledged that he knows me and how often I am in the store, but still insisted he couldn't do anything about the broken item. Bottom line... I will be purchasing future appliances, tvs, barbeque grill, etc elsewhere and I will be sharing this story with my family and friends. I know this is a family business that prides itself on customer service. Epic fail and loss of a customer for $10