Hi My name is Marquita Zimmerman, I work for Hospital Police in New York City, today I was racially profiled in one of your stores at 2501 Fordham Road in the Bronx. I asked for help and was ignored by store rep, Mr William. Who I eventually got into an argument with over him making me wait while 3 sales representative help one person. The manager Mr. Mariano warned Mr. William to stop arguing with me, but he refused. I took information from the manager, who informed me he could not give out last names. I felt under attack, discriminated against, disregarded, and disrespected by the sales rep, Mr. William... It was a terrible experience for me, who had been a customer for years.
The complaint has been investigated and resolved to the customer's satisfaction.
On 9/27/19 I went into the store to buy a mattress about 7.30 to 8.30 pm I told the sales guy that I only have 1700$ to work with the items came to about 1775 to 1800$ the sales guy said he is going to speak to the manager and see what he can do, there was a customer present and the manager asked if I only have 1700 why I choose something for more, it is not what he said but it is how he said it, I always buy at pc richards I walk out of the store upset, he came outside and tried to talk with me but I left I went to another store at bay plaza and buy a mattress at another pc richards store, at this moment I do not intend to shop at pc richards again,