Financial Rescue
reviews and complaints

It really works! Shoutout to Mark and Aileen. Great job! They did an amazing job helping me out with my financial troubles. I was in a real pickle, but they came to the rescue. I can't thank them enough for their hard work and dedication. They were super helpful and made the whole process a breeze. I highly recommend Financial Rescue, LLC for anyone in need of financial assistance. They are the real deal!

I'm really happy with the service of Sheena Oyales, she is the best.

Glenn is super helpful and friendly. He explains stuff and helps me understand the best program for me. Thanks a lot!

Everyone has been so helpful, especially Sheena. She's really easy to talk to and she always responds to my emails and answers my questions. Thank you so much for helping me! -EN

Review:
I had a great experience with Financial Rescue, LLC. They were very professional and helped me with my financial problems. I was struggling with debt and they provided me with a clear plan to get back on track. The staff was friendly and always available to answer my questions. I especially want to thank Sheena for her assistance. She was really easy to talk to and she always responded to my emails promptly. I'm grateful for their help and would highly recommend their services. -EN

Sheena is the best, honest & most dependable client care representative I encountered. She made monthly follow up on my program till the end. Keep up the good work! Hope you'll be able to assist more clients. Thank you for all your help. RM

I want to thank Financial Rescue for helping me pay off my debt with their special program. Now, I'm financially stable. I would like to thank all the staff, they've been very helpful whenever I call. Lastly, a special thank you to Mark *** who has excellent customer service and helped me all the way until I graduate from the program. Again, thank you so much Financial Rescue! I'm free of debt :)

I was with this company for almost 2 years and paying them regularly. In our contract, it included One Financial as my creditor. They were not able to negotiate for me, and instead, I ended up negotiating myself at a price that wasn't significantly lower. I ended up borrowing money to settle with One Main Financial, which should have been included in the contract with Financial Rescue. Communication-wise, it wasn't very consistent, which made me nervous because creditors were writing to me, and I always had to forward it to them. Another creditor, Living Spaces, had their attorney contact me and scared me because of "court litigation". I didn't receive any updates from Financial Rescue.

Finally, a debt free! Oh, what a feeling! Thanks to Financial Rescue.

Now it's my time to build a new credit rating, shop, tour till I drop again :-)

Honestly, I'm thankful to Financial Rescue for delivering what they have promised.

From the start, my debt counselor Glenn was so helpful to work on a plan that is doable for me.

My customer support Mark *** who worked tirelessly and very patiently with my "kakulitan".

My debt negotiator Kasper who professionally negotiated with my creditors to ensure I got the best deal there is in town.

To all the staff of Financial Rescue & Success Link Processing, thank you very much. And of course, to our C.E.O. ***, for making this happen. God Bless Us All.

I'm really not happy with their service at all! I called them to help with loan consolidation and they told me right from the start that my credit score would get dinged for about 4-6 months only. I've been paying them for over 6 months already and they haven't completed a single negotiation with any of my creditors. It took them a whopping 9 months to negotiate with my 2 creditors. I submitted a total of 4 creditors to them and it's been over a year already, but they haven't done any negotiations with the other 2 creditors. So, I decided to do my own negotiations and guess what? I was successful in negotiating with them. If I had known that negotiating with creditors wasn't hard, I wouldn't have hired them.
Another complaint I have is that my account manager, Abigael ***, and my negotiator, Joy ***, are really hard to get hold of. They don't return calls or respond to texts in a timely manner. I'm really frustrated with the service I got from them. I even sent 2 emails to the owner himself, ***, and he never responded at all!
I calculated everything I spent with them and the total of my debts, and it turns out that I didn't really save anything. In fact, I would have paid more than my total debts if they had negotiated with the other 2 creditors, which I did myself.
Overall, they were really slow in working on my account, so my credit score took a big hit.
I definitely wouldn't recommend them to anybody!

I hired Financial Rescue on April 25. It took them 24 months instead of the agreed-upon 17 months to fully settle my financial situation. I requested information from the company regarding the breakdown of the service fee charge, which was advertised as 22%. I did not save the promised 40 to 60% as seen on television and I would like them to refund the remaining amount of $*** into my account. I appreciate your assistance.

Financial Rescue, LLC did not fulfill their promise to settle two of my accounts, despite having more than enough funds. Every time I called, they kept saying that the accounts were still under negotiation. I initially entered into a debt settlement program with them for a duration of three years, paying over $450 per month. However, after that period, they requested an additional two years of monthly payments amounting to $300. Currently, I only have three months left in the program and sufficient funds to settle the remaining account. However, whenever I call, they continue to inform me that it is still under negotiation. As I am retiring soon, I need proof that all my obligations have been settled to ensure that my small SSS benefit will not be garnished.

My debt collection settlement with Ad Astra was not processed. I tried calling many times, but my calls always got disconnected after hearing ***'s voice. The last time I spoke to a real customer service representative was in December, and you keep saying it's still under negotiation. I requested my statement to be sent, but it was never done. I sent several emails, but received no response. I'm tired of waiting, and I'm going to file a complaint with the ComplaintsBoard.com. You took almost $*** from me, and I trusted you, but your company seems to be just another scam. I want my money back as soon as possible. I'll handle Ad Astra myself. Shame on you!

My name is *** and I'm 57 years old. In June , Financial Rescue, LLC contacted me and said I could consolidate my debt with them. They told me I was approved and that I would have to make monthly payments of $676.36. I decided to enroll with them and signed a contract, thinking they were a debt consolidation company.

From June 15, to May , the company deducted money from my bank account. However, in May, I received a summons from a creditor who was suing me. I tried calling Financial Rescue, but they didn't respond to my calls. I asked them why I was being sued and found out that they hadn't been paying my creditors.

I was very unhappy with what they did to me. I have a good credit score and always pay my debts. All I wanted when I enrolled with them was for them to pay off my debts. But they didn't do what they promised and gave me incorrect information about their services. After speaking with them, they refunded me the money for only four months of payments. I told them I wanted a full refund since they didn't fulfill their obligations. All I want is for them to give me back all of my money.

On November 23, I went to the Financial Rescue office on *** and talked to *** about settling my Debt *** program. I asked her how long it takes before I get my money from the special account (*** didn't negotiate so I have over ***) and she said about 7 days. I emailed her to confirm the settlement, and on the same day, she emailed me back saying my request has been sent to the department concern and that there is no more Draft (autopay deduction from Citibank). I emailed her again a few times, but no more reply. I have emailed and spoken to *** (another *** a few times when I can get my money via wire transfer, but no one seems to have an answer. My question: Does Accounting have any estimated date when I get my money? The answer I get is that Accounting is still processing it. Here is the problem: I can not contact Accounting, and *** doesn't know when I get my money. I emailed her and told her it's not reasonable to make a person wait indefinitely. If it's true that she emails and keeps logs, then she should be able to get an answer from *** I even asked her if I can get an appointment with *** so I can do business with the same person, but she said ***'s answer will be the same as hers. There is a failure to communicate in this company. I paid their *** fee and legal fees. I just want my money in a reasonable amount of time.

My name is ***, legal of age, residing at *** Drive *** XXXXX. I need help to resolved my problem , My name is *** M. ***, of legal age, residing at *** Drive *** XXXXX. I am writing this because I need to file a complaint about this financial institution called FINANCIAL RESCUE LLC located at *** Drive *** XXXXX. That in July 14, 1918 sought help from them to eradicate/consolidate my Debts After submitting all the documents that they needed, I was immediately approved. They told me they can negotiate all my debts.The total amount of my debts is $.***. They can negotiate my debts in the amount. $ 448.77 monthly payable in 2.5 years. My payment is due every end of the month, first payment started in 7/28.they set it up as direct withdrawal to my Wells Fargo account. I received a letter for COSTCO ANYWHERE VISA CARD regarding my account. Financial Rescue told me that if i received a letter from the creditor email it to them , which i did email to them the following day. I received another letter from SUTTELL AND HAMMER dated May 15,2019 for my Discover Credit Card and i send to them for there information. on April 15 and also on April 15,2019 i received a letter from SUTTELL AND HAMMER Notice of Intent to file a lawsuit , I send the letter to them to warn them about the lawsuit. On June 24 i received another Summons from my CITI BANK NA for my COSTCO ANYWHERE VISA CARD. I send it to them right away to alert them but it look likes they don't care. Financial Rescue assigned my account to a 4 Account Manager. I finished my last monthly payment last December XX XXXX.. I hope you can help me on this matter, i knew that I already had enough funds with them but did not negotiate my debts properly . Sincerely yours, *** Consumer

I had a lot of credit cards and I reached out to Financial Rescue, LLC for debt consolidation. They explained everything so well that I immediately signed up. I was just making monthly payments, but they convinced me that I would be debt-free in 36-40 months or less and save a lot of money. My program started in 5 and cost $786 for 40 months. My credit score was good, and I never had any late fees. They advised me to stop making payments as they would handle it and settle with my creditors. However, I started getting subpoenas and my creditors kept notifying me of zero payments made. My account manager, ***, never called to give me updates. I complained and spoke with ***, who promised monthly check-ins. I asked for text messages or emails because I can't always answer their calls, but I never received any. I was able to communicate with ***, and he was responsive. However, I started questioning where my money was going. I should be almost done by now! It's been over 36 months! I emailed *** and asked for a detailed breakdown of where my payments have gone, but I got no response. Suddenly, last week, I received a notification of $*** wage garnishment! I then texted *** and was told I have a new account manager, ***, who claimed to have called me, but I have no record of it. Again, I requested text messages or emails. *** told me I still have about 6 unpaid credit cards, most with higher balances. As I kept asking where the money went, he said that from 5/XXXX-X/2020, the money went towards their service fees. After that, a portion was used to pay for my accounts. They never disclosed this! I would have never agreed to it! Now, I'm being advised to extend the program as I have no funds in my account to take care of my outstanding debt. My credit score is the lowest it's ever been, I have wage garnishment, and I am not debt-free! Where is all the talk about being debt-free and saving money? Please help resolve these accounts.

Didnt deliver promised services, re: debt settlement and negotiations. they gave the run around in delivering the promised service w/o results. On Sept,2018, contract for the services for debt settlement was signed and on the same month, they pulled money from my account monthly to present. on 3/11, 11:52 AM, *** from success link processing, same company, left a voicemail to inform me, "By the end of the month, they will have a settlement of my Capital1 account, ending XXX3. Next time you hear from me, XXXXXXXXXX, that means I have a good news for you, will have the settlement and I will take a minute of your time to just to record the verbal authorization for us to pay." Since, then on, I kept on asking for updates for the said accounts and other accounts by calling them and or emailing them. Often the customer service line was either busy or sent to general voice mail, which often I will leave voicemail. No response for both means of communication. The also kept on changing account representatives whom had no knowledge of the situation. I have not heard any updates till now even when I asked for updates, they will give me the run around of they will look into the account and will call me again. Another account for Discover/Shuttle and Hammer, I received a summon from court and within 24 hours of receipt, sent the details and copy of the document to them. I was informed that they settled the account and will be paying from 8/19 to 7/20. I received an email that they were paying the account until 2/20, when I noticed from my credit report that I had missed payments. I informed them and I was told that Discover/S&H voided the settlement due to insufficient funds. I have not missed any payments and I was never informed that it was voided until I found out from credit report. Until now I have been asking for updates but 90% of the time I am sent to voicemail, will leave voicemail. When Financial rescue agents call, they call 12 minutes before their close time, and when I try to call them the cycle starts again of leaving VM only. I have been calling them for updates about my account, but to no avail, they have been giving me the run around but never a direct answer regarding updates on my accounts, they never missed taking money from bank account even in this time of pandemic I made sure that I am able to pay them to take care of what we agreed upon. It was very difficult that I am not informed of the status and often left to wonder what they have done to my account and be often told that there is not enough funds in my account with them.