Overview of Party City complaint handling
109 Party City reviews first appeared on Complaints Board on Dec 15, 2008. The latest review Customer Service was posted on Jun 23, 2022. The latest complaint return policy/balloon bouquet was resolved on Jan 03, 2020. Party City has an average consumer rating of 1 stars from 109 reviews. Party City has resolved 11 complaints.
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Latest Party City’s complaints
I walked into PartyCity Richmond, Ca (94806), at 10:30am. There were 3 women looking at balloons. I chose to wait patiently behind them to give them space (COVID/6 feet). I wanted to look at balloons and choose the colors I wanted as well. The cashier (young woman with braids and a mask under her chin), was in the process of helping a customer. She looks at...Read full review of Party City
My husband purchased a balloon kit for me for Valentine's Day. It included 12 heart balloons and a Teddy Bear balloon, but the Teddy Bear balloon was not received. I contacted the Great Northeast Plaza location in Philadelphia and was told that it wasn't available and Party City would issue a refund for the Bear. Fast forward a week and still no refund. I...Read full review of Party City
I purchased a costume on the 31 around 1:50 in the afternoon and my daughter didn't wear it. I tried to return the item and they told me that I would have to had returned it on the 24th but I purchased in the 31st. They said because there is no other Halloween items in store I can't exchange. When we arrive at the store it was stuff all over the place and...Read full review of Party City