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Party City
customer service contacts

Party City
customer service contacts

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109 complaints
11 resolved 98 unresolved
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Party City headquarters

25 Green Pond Road
New Jersey, Rockaway 07866
United States

Party City phone numbers

+1 800 727 8924
(Customer Service)
Customer Service
15 5
+1 800 477 4841
(Store Locator)
Store Locator
1 1

What is Party City’s email address?

Party City’s support and contact email address is [email protected]

Party City website

Party City working hours

Mon 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm Thu 7:00 am - 10:00 pm Fri 7:00 am - 10:00 pm Sat Closed Sun Closed

What category is Party City related to?

Party City is related to the Retail Stores category.

What are the social media accounts of Party City?

What is Party City's Facebook?
Connect with Party City via Facebook at Party City
What is Party City's YouTube?
Like, share & subscribe to Party City on YouTube at Party City
What is Party City's LinkedIn?
See Party City's portfolio on LinkedIn at Party City
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Overview of Party City complaint handling

109 Party City reviews first appeared on Complaints Board on Dec 15, 2008. The latest review Customer Service was posted on Jun 23, 2022. The latest complaint return policy/balloon bouquet was resolved on Jan 03, 2020. Party City has an average consumer rating of 1 stars from 109 reviews. Party City has resolved 11 complaints.

Is ComplaintsBoard.com associated with Party City?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Party City Customer Service. Initial Party City complaints should be directed to their team directly. You can find contact details for Party City above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Party City. Discuss the issues you have had with Party City and work with their customer service team to find a resolution.

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Latest Party City’s complaints

H
4:41 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Party City - Customer Service

I walked into PartyCity Richmond, Ca (94806), at 10:30am. There were 3 women looking at balloons. I chose to wait patiently behind them to give them space (COVID/6 feet). I wanted to look at balloons and choose the colors I wanted as well. The cashier (young woman with braids and a mask under her chin), was in the process of helping a customer. She looks at...

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K
2:04 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Party City - Complete order not received

My husband purchased a balloon kit for me for Valentine's Day. It included 12 heart balloons and a Teddy Bear balloon, but the Teddy Bear balloon was not received. I contacted the Great Northeast Plaza location in Philadelphia and was told that it wasn't available and Party City would issue a refund for the Bear. Fast forward a week and still no refund. I...

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Q
11:13 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Party City - New return policy

I purchased a costume on the 31 around 1:50 in the afternoon and my daughter didn't wear it. I tried to return the item and they told me that I would have to had returned it on the 24th but I purchased in the 31st. They said because there is no other Halloween items in store I can't exchange. When we arrive at the store it was stuff all over the place and...

Read full review of Party City
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