Parts Geek
Reviews and Complaints

I just checked BBB and they have a B rating and have resolved 636 complaints over the past 5 years. Not a bad record. Personally, I've never had a problem

Partsgeek.com sent me the wrong parts, and wants me to pay for shipping back to them!

This is after already charging for two separate shipping fees for the headlights in one box and the parking lights in another!

DO NOT use partsgeek.com!

Incomplete part package. Can't get anyone to answer phone. Did the online form and have only gotten an auto response... Am giving up and going to auto parts store...never again...

Parts Geek - Discount Auto Parts
Address for Parts Geek
50 South Maple Ave.
Marlton, NJ 08053
www.partsgeek.com
[protected]
Fax: [protected]
[protected]

PAID $ 2000 ORDER № [protected]
NO MONEY NO SPARE PARTS

I was going to return a part that cost $100.00 but to ship it back was $126.00. I don't know what has happened to this company but I will not be doing business with them anymore.

i orded 2 struts got wrong ones sent them back got credit for 1 they are crooks i am out 300 dollars

And again, it is Dane. I just want to reach as many of you all complainants as possible. The Parts Geek web site is flirting with some seriously felonious practices and they need to be brought up short. There are things such as liens that can be placed on their inventory/business equipment etc. to assure that we all get our money and our costs (even legal) back as well as a possible class action suit. I am not an attorney but if there are enough of us pulling together then perhaps we can afford legal help.
The first order of business would be to create a list of wronged customers who are committed to getting their money back and stopping the criminal scamming of consumers. At the point of subscription we would retain an attorney in the city of record (sorry, can't remember the city name right now). The attorney would create an escrow account where all of our retainer and court fees would be held and only released based on actual billable time and performance of the attorney.
I am dead serious about this. I will not be taken advantage of again by a company or person who thinks that stonewalling is the way to freely rip off the public.
Dana (Dane) Burt
fishnotcatch@gmail.com

I GOT SAME SERVICE AS THE ONES IN REVIEW STATED. YOU CAN'T CALL THEM .THEY PUT YOU ON HOLD AND THAN HANG UP. I ORDERD A PACK OF 100 DOOR PANEL CLIPS. FOR 2.95 AND I SAID THAT IS GREAT DEAL. I GOT ONE CLIP . I EMAIL THEM AND SAID ORDER AGAIN AND CAME UP. 100 CLIPS AND THAN SHOW 1 CLIP. COST ME 12.95 FOR ONE CLIP AND I HAD PAY TO RETURN IT AND THAT COST ME .I DID GET A REFUND BUT DID NOT GET IT ALL BECAUSE I HAD PAY TO RETURN THE PART. I STILL GET EMAILS FOR TO ORDER FROM THEM, BUT NO MORE ORDERS FROM ME.I NOW ORDER PARTS FOR OLD VEHICLES FROM J BUG FOR MY VW. THEY ARE GREAT AND SEND WHAT YOU ORDER.

I made an online purchase at Part geek LLC and was referred to Free Shipping for a refund of my shipping charges of 9.95. Free Shipping has been posting amounts as sales of 12.97 for 3 months using my credit card. Dates of transactions are 9/9, 10/9 and 11/8. These people are thieves

I had the same problem with fuel injector returns. They got my parts and said they did not to Amex. Do not do business with this idiots or you will get e-screwed like the rest of us.

I had the same frigging experience on an alternator with these guys. Ordered one, they shipped two! Days later and charged me for both! Turns out both had bent pulleys on them! Then they tell me to return the the extra & core for credit. Do they offer to pay shipping, nooooooooo! So I carefully followed their detailed instructions and paid it and still no refund after several weeks and emails. What a rip off!

These guys are into me now for over $200 not to mention hours of time and frustration. They suck big time. I'll stick with AutoPartsWarehouse from now on. Stay away, far away from Parts Geek!

JLattimore

OMG, the same thing happened to me. I ordered two brake drums brake shoes and a parts kit. I only received one brake drum. This is like robbery.

ordered ignition for my truck been waiting 6 days still haven't been shipped. never buy from them again

This company has the absolute worst service and personell I have ever had the misfortune to deal with! I ordered 4 window motors, they sent me 2 incorrect ones. I complained about the 2 incorrect ones (by submitting and on-line request which will not be answered until the next working day actually 3 business days later). Their solution to send me 2 more incorrect parts! Never was able to talk or even exchange emails directly with one person. This company clearly does not wish to speak to the customer. I sent a request to return the parts and the brainiac that responded, said that I ordered parts for a 2-door car which is interesting because I ordered FRONT AND REAR window motors! Now on my own nickle they want me to send them the parts back. I am so spitting mad and am using every ounce of restraint not to drop every four, five, six and seven letter explitive in complaining about them. $140 in parts and I have no confidence I will get a nickle back. If anyone knows of a class action lawsuit against these theifs I would gladly join!
Order # [protected]

I ordered a taillight for my van. After 2 weeks I started to trace the shipment. It supposedly was turned over to the Post Office. The Post Office said that tracking number was never turned over to them. I have used the "Ticket" method, explained I had not received my part and that the tracking number showed it never left their location. The response was, "it was turned over to the Post Office". I guess they can't read because I said that the Post Office did not receive the part. The next response I received was that the issue had been turned over to their warehouse. Now I get an email saying that my return authority will be send under another email soon. Amazing incompetence and lack of customer service.
I sure wish I had checked them out before I ordered from them. Now I have to ask my credit card company to charge back the purchase for failure of the seller to produce the product or resolve the issue.
Please don't purchase from this company.

I ordered a water pump and it came with out gasket so I went out and got one so I emailed them about the missing gasket with a picture from the mfd that says it is included and they say it is not included all I wanted was a credit for the gasket I had to buy to use the part instead they give me the run around like send the pump back and we can send you a new one like the new one will have the gasket mean while I spend my money to send it back to them and then they will charge me again to ship so a $6. Oo gasket would cost me at least $20.00 and there web sight says we pride ourselfs in providing the best cust service wow we should bolt there bath room doors shut till they get it right

I ordered a part from this "business" on saturday evening. When I got my email confirmation moments later I realized I ordered a part for my accord (Not my civic) I have several honda's. I emailed them repeatedly and attempted to call them multiple times with no response. This is a store front with no customer service. The wrong part shipped on tuesday afternoon. And now I have to pay return shipping and a 15% restocking fee. Never order from these geeks/goons again..

Ordered parts from Parts Geek parts arrived very quick not a problem their, the problem is you can't get in touch with this company other than e-mailing a stupid ticket. The problem is they only answer this thing once a day, now I am stuck with this exhaust that don't fit, I cantacted the credit card co and they are now handling this. DON'T BUY FROM THIS CO trust me I made a big mistake.

I ordered shocks for truck weeks ago. They sent tracking through Fed-Ex.. Fed-Ex says parts were damaged so they won, t ship them. Parts geek sends me a return authorization number and tells me they will review the parts in 30! days and if they are damaged I will still have to pay return shipping! I e-mailed customer service I never received parts and that it is on the Fed-Ex tracking site that they never left origin. Can't get through to anyone can't talk to anyone I am out $200 bucks any response takes a day or two this is one of the worst companies I have ever dealt with in my life. I am going to sue them. I will see if there is enough of their scamming practices to maybe initiate class action suit . I will file small claims suit next week. they really need to be stopped. They are doing business on consumers money by initiating the payment action on the consumers credit card then stalling them through fictitious problems and basically doing a ponzzi scheme. It ends up working because people get frustrated and give up.

If you consider ordering online parts from this business DON'T! When a consumer places and order and an issue arrises…excellent luck with trying to contact a service rep. The consumer is place through a automated phone prompted system, after 6-8 minutes of waiting "on hold to speak to a executive", the consumer is forwarded to a voicemail box. the company will "NEVER" call you back. When a consumer finally speaks to a executive the rep at the other end is confrontational.

If a consumer becomes mad or upset, their response is well…we will just cancel your order…

Not a company I am will to work with…Neither should you!

I ordered a part for my car and was pleased to receive it overnight, as I paid for. Turned out parts geek had sent the wrong part. It was very difficult using the information on their website to actually get a hold of anyone to resolve the situation. When you call their 800 number you get put on hold for a long time and then finally get voice mail. E-mails to their customer service department were not responded to. I was finally able to get someone on the phone and received an acknowledgment that the wrong part was shipped. Was told I would have to pay again to get the correct part shipped right away and they would credit me when the first part was returned. Like an idiot, I paid for the second part and of course it was the wrong part, too. Repeated phone messages and e-mails were just so much blah, blah on their part. Bottom line is I am out $250+, have two parts that don't fit my car and the whole situation took 2 weeks to get to this point, thanks to parts geek's ineffective customer service. I finally returned the two incorrect parts at my expense, insured/receipt requested and disputed the credit card charges with my credit card company. I will never do business with this company again and I suggest no one else do so, either.

I CONTACTED THE BBB OF NEW JERSEY AND HAD TO PRAY TO GOD THAT HE WOULD CHANGE THE DISHONESTY HEARTS OF THE PEOPLE WORKING FOR THIS DEFRAUDING COMPANY.

I SETTLED MY CLAIM IN LESS THEN THREE WEEKS WITH ALL FUNDS REFUNDED!

Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT.

They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.

May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.

Liar, I just experienced it. Parts Geek ships wrong parts and doesn't pay for returns. YOU must be one of the fraudsters working for Parts Geek.

I was taken too. Don't buy anything from them.

Dane again, it is a couple of years sine I last tried to get satisfaction from PARTS GEEK. I have such a hate for them because I am still stuck with a so called rebuilt PS pump that I can never use nor sell to someone else.
It is 04/20/2019
I will continue to dun them as long as they are I business to warn prospective customer.

These people are criminals! I ordered a rebuilt power steering pump and it came in a box that-in their return and shipping rules-they would not have accepted for a return. Yet I was supposed to accept it as okay for an original purchase. The pump was compromised with ground away bolt heads and the box was dirty, greasy and generally dilapidated. I tried to get a return authorization but the jerk kept ignoring my emails. I finally contacted the BBB in the company's area and was told to get in line for any satisfaction from them. That was a year and three months ago and I have given up. Anybody out there want to try their luck with a rebuilt PS pump? I will sell it cheap!
Sincerely, Dane

My experience with this company has been very negative. They shipped me a the wrong part that was removed by the vendor years before. Then replaced it with the wrong part after I gave them the original part number, They have you pay for their mistakes by shipping heavy parts back to them and pay the extra money for tracking because their warehouse will not have a record of the item "Both times". I like the sales rep. until his messages always indicated I gave him wrong info or car must have been modified even though i gave him the Ford part number, but in the end I still have not received my money, and the excuse is always my fault. PLEASE GOOGLE this company before doing any large amount of money transactions. It my save you money by paying a little higher prices in the end.

This agency is decietful in it's practices. I just purchased a product for two day shipping and was suprised and ready to leave glowing feedback about my experience when it came in just one day.

However -they sent the WRONG part. I paid almost as much for the overnight shipping as I did for the part. Now I find out that I have to pay for the return shipping, as WELL as wait 30 days for my refund - AND I do't get refunded for the shipping I already paid. I'm sorry but it seems to me the only time you get the wrong parts is when you order the expidited shipping.

Needless to say I won't be ordering through them again.

Purchased a 2004 Wheel hub assembly they sent the wrong part! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: DON'T DO BUSINESS WITH THESE PEOPLE
BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
• 157 complaints filed against business
• Failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• Length of time business has taken to resolve complaint(s).

Business Contact and Profile

Name: Parts Geek
Phone: [protected]
Fax: [protected]
Address: 50 South Maple Ave.
Suite 100
Marlton, NJ 08053
Website: www.partsgeek.com
Original Business Start Date: February 1989
New Owner Date: July 2008
Principal: Mr. Ray Henderson, CEO
Entity: Limited Liability Corporation
Type of Business: Auto Parts & Supplies-Wholesale & Manufacturers, Auto Parts & Supplies-New
BBB Accreditation: This company is not a BBB Accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418

The BBB that will handle your complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Sq. Rd St D-5
Trenton, NJ [protected]
Phone: [protected]
Fax: [protected]
Email: info@trenton.bbb.org
Web: http://www.trenton.bbb.org

If you want to belive this guy go ahead but check out the BBB report

"BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F."

http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-brick-nj-26001418

They are rated a F. It doesn't get worse than that. I am still waiting on my credit for damage merchandise that I received.

A cardboard box does not protect a product from being damaged. That is the only thing that was used for the the Sunroof deflector that I ordered. It was stuck in a cardboard box and shipped. Of course it was broke when I received it and they wanted me to pay to have it shipped back. STAY AWAY FROM THIS COMPANY.

As the customer before me has stated the only way to resolve a issue with them is to contact the BBB.

Please join my group on Facebook..."Boycott PartsGeek.com". I recently received an incorrect part from PartsGeek. After I returned it on my own dollar, I was refused a refund due to the fact I shipped Priority and could not supply a tracking number. Alert the BBB and FTC. Spread the word! Keep consumers safe!

WRONG ITEMS CALL [protected]

I CONTACTED THE BBB OF NEW JERSEY AND HAD TO PRAY TO GOD THAT HE WOULD CHANGE THE DISHONESTY HEARTS OF THE PEOPLE WORKING FOR THIS DEFRAUDING COMPANY.

I SETTLED MY CLAIM IN LESS THEN THREE WEEKS WITH ALL FUNDS REFUNDED!

Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT.

They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.

May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.

Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via phone: [protected]:00 am to 4.30 pm M-F); Fax: [protected]; or on their website www.newjersey.bbb.org; also you can send questions/concerns via Email: info@newjersey.bbb.org

FILE A COMPLAINT WITH ALL THE INFORMATION ABOUT THE TRANSACTION (PRICE, DATES, ORDER INFO, ETC) AND NOTE ALL OF YOUR EFFORTS TO SETTLE THE MATTER (ATTEMPTED PHONE CALLS, EMAILS, ETC.)

BBB WAS VERYPROMPT IN RESPONDING AND ACTED AS AN AUTHORITY MEDIATOR IN RESOLVING THE MATTER. In less than a several days, PARTS GEEK contacted me to settle my return. In less than a week, I was able to return the item and get follow-up confirmation from PARTS GEEK and BBB in the shipping process. FINALLY, less than three weeks later, I am being refunded my purchase cost.

I hope this helps! When mailing anything back-- get insurance and tracking services! Follow-up with PARTS GEEK every few days with emails and voicemail messages. Save all emails. Stay consistent and patient. It will work~

Parts Geek is a total rip off. When I pointed out that a part they shipped to me wasn't compliant with their own return policy-it had been returned by another pissed off customer and they just shipped it out in a filthy box-which is what their return policy said that they would not accept for a return I wanted to return it for my money back. The clerk that I dealt with pushed me to install it and see if it was really bad. He said that then, if I wanted, he would refund my money. It was bad. After that, when I tried to get an RA he would not and never did respond to my communications. I tried the BBB route but never got satisfaction because their process was so complex that I became seriously depressed and could not follow through. I hate Parts Geek and wish that jerk all the worst possible for what he did to a transaction that should have been a simple and honest thing. I sincerely think that he bought a discount lot of rebuilt power steering pumps which were bogus and which he had no way to return because it was one of those deals that was a wink-wink, nod-nod out the back of an unmarked truck. Criminal is really the correct word. Why else would he be so averse to honoring his guarantee. He lost in a shady deal and as usual with criminal types he cannot accept that he screwed up. That is why he will not communicate with the screwed customers because if he did he would be just as bankrupt as his morals are!

Ordered an auto part from PartsGeek using their on-line order process. Two days later got an email from them that there was a problem supplying the part. After another two days they sent another email that the part was shipped. Four days later the part arrived. The the next day another part arrived - same part. The next day another. Turns out all three are the same part, but the wrong part. I have attemped to call their customer service number [protected], but all that happens is that you are placed on hold, then after a few minutes you are disconnected. I have now called 3 times over two days. I have been billed 3 times for the wrong part, they will not answer the phone and my car is still not working (obviously)and I am out $360. Recommend you do not use PartGeek as they are a very unprofessional, unreliable business.

Went on web site and ordered, paid for, and had them ship. Everything was good except back rotors. They where not for a dually! They wanted me to ship the entire order back to them and I pay.

Ordered a power steering unit it was defective received it on 11/27/2023 called them to return it on 12/19/2023

well within the 30 days guarantee so for it's cost ,e an extra $120.00 for my mechanic and they want me to pay for shipping the defective part back.

I ordered 2 abs sensors through their online chat. I provided my VIN but still recieved 1 incorrect sensor. I filled out an online return request and heard nothing back for over a week. As I type this, I have been on hold for 37 minutes. I am giving up on returning part and will sell it on ebay. Never again PartsGeek.com

ordered rear brake rotors for 1999 ford f-350 super duty dully. to Larry A. Centers 1029 spruce creek road Corbin ky 40701. they don`t fit. detroit axel driled&slotted? what to do? i guess i`ll drive a nail in the wall where i will look at them when i thank of ordering from parts geek again. i`ll say hell no!

Complete nightmare company. SCAM ARTISTS. This has absolutely been the worst online company in the history of the internet-based shopping. 2 MONTHS LATER wrong part, no refund, no help and customer service is getting free pay checks. ORDER #18-[protected]

You dumb chat box is getting in the way

It keep popping with that hand waving bs bs bs

Parts Geek WILL NOT pay for return shipping if you order online. They were very rude and put the blame on the customer. Heavy parts can cost over $100 to ship returns. There is NO NOTICE of this policy on their website. Very poor customer service and bad business practices. DO NOT DO BUSINESS WITH THIS COMPANY!

July23 2022 my tie outer tie rod broke and the end result after getting it towed to shop I was told July 25 that my spindle was also broke I purchase the kit in 4of 2022 order # [protected] part 498345 it cost me 300.00 to get it fix the first time now Its going to cost me 297.00 for this fix

Bought this pressure hose from this company on Ebay

Parts Geek, LLC

Doylestown, PA 18902

ORDER NUMBER [protected]

SOLD BY autopartsgeek2user

ORDER TOTAL US $45.74

View order details Power Steering Pressure Hose Autopart Intl [protected] fits 08-09 Saturn Vue

Was wrong part, sent them pictures like they asked. Was told I needed an RMA# from this special site. You go there and can't put in the information that they asked for, happened many times, but nothing.

UNTIL my 30 days were up now its like I'm band from the site and Ebay can't do anything about it.

I Will Return It Next Time I'm In Doylestown PA.

LOOK OUT FOR THIS COMPANY AND BUY AT ON RISK.

12/16/19 I order a geeks auto part #15-[protected], cost $51.34. I have requesting about the 3rd time for return shipping label to return the part so I can get credit.