Parts Geek
reviews and complaints

New Standard ignition part sent was retuned defective to them and they just shipped it out to someone else (me) this appears to be a deliberate scam, it is hard to believe some one just missed the sticker( part of it ripped off) now I am expected to pay for return shipping and wait for who knows how long for a refund? Under the law this could be construed as fraud. Some thing they should think about.

I made a big mistake not looking at their return policy. While I admit I ordered the part but didn't have the time to get to a service station to put it in. MY FAULT
However, when I did bring it to get it fixed I was told that the part that was sold to me could not be installed into my Benz because there is no way to attach it to the car they way it is designed. Well now I am out over 250 bucks cause Parts Geek doesn't accept returns over 30 days, that's [censored]. Every company takes returns if the item isn't acceptable.

The Parts Geek web site is flirting with some seriously felonious practices and they need to be brought up short. There are things such as liens that can be placed on their inventory/business equipment etc. to assure that we all get our money and our costs (even legal) back as well as a possible class action suit. I am not an attorney but if there are enough of us pulling together then perhaps we can afford legal help.
The first order of business would be to create a list of wronged customers who are committed to getting their money back and stopping the criminal scamming of consumers. At the point of subscription we would retain an attorney in the city of record (sorry, can't remember the city name right now). The attorney would create an escrow account where all of our retainer and court fees would be held and only released based on actual billable time and performance of the attorney.
I am dead serious about this. I will not be taken advantage of again by a company or person who thinks that stonewalling is the way to freely rip off the public.
Dana (Dane) Burt
[protected]@gmail.com

I ordered a clutch kit for my 2013 Dodge dart. Typically there is a description of the parts included, but unfortunately there wasn't for this. When I receive d the parts, there was no throw out bearing. The throw out bearing is a part of the clutch kit. This is a very crucial part of any clutch kit.
When I called the customer service phone number I was put on hold quite a few times. When I finally reached a human, they asked me to send them a photo of the parts I recieved, and someone would get back to me within 48 hours.
After a week with no response, I called again. The rep informed me the throw out bearing was not included and then hung up on me. Very rude, and obnoxious. I will never buy from this company again!

Dear Heather. This is in reference to a belt that I ordered on Amazon for a Husqvarna riding lawn mower model YTH1542XP. The part number for the belt needed is posted under the hood of the riding lawn mower. I gave Amazon that number which is, [protected]. That was crossed to your belt measuring 1/2 wide by 88 inches long. That belt is 9 inches too short And to narrow. The correct belt from Husqvarna part number is [protected]. That belt measures 21/32 Wide by 97.1/2 Long. The fault is entirely your crossover and not mine ordering.
The Amazon order number was, ORDER # [protected].
Below this message I have attached a part of the return order. I don't think that I should have to pay the postage, as it is not my mistake.
Howard Pippin
PO Box 1 3 7
Saco Montana, 5 9 2 6 1
406- 5 2 7- 3 2 8 4

I am issuing you RMA # PipH052318 for the return of your order #[protected]. Please note that we have a 30 day return policy; be sure to ship the part so it arrives within this time frame.

Return the package to the address at the end of this email. Simply print out the email, cut off the address portion, tape it to your package and return the item by the carrier of your choice. Please do not mark on the actual packaging.

Once we receive your returned merchandise, we will issue you a credit within 1-3 business days. For our credit card customers, if your charge does not appear on your credit card account within 48 hours please contact us so that we may assist you in resolving the issue.

***************************************************************************************************************************

FROM:

HowardPippin

122 Mills St

Saco, Montana59261

[protected]

TO:
NorthAmericaHVAC.com on Amazon!

RMA # PipH052318

8703 Commerce Park Dr.

Sellersburg IN 47172

***************************************************************************************************************************
Sincerely,
NorthAmericaHVAC.com on Amazon!

Agent: Heather

I bought a radiator from you and I had to have it replaced as it was leaking water from the top. I have tried to call you and ask some questions, I cant get a live person to answer the phone. What kind of customer service is that? I have also tried to email you and still no answer. You should answer your phone. I will no longer do business with you and will not recommend your company for parts. I have logged complaints all over the internet, your customer service STINKS
June Blue [protected]@yahoo.com

Bought a fender from u now its out of stock after i ordered it i called to get corp..# the guy hung up on me and was very disrespectful refuzed to give me the # i want something duhn i got it recorded and will be taking it to my lawyer And will be making it Viral how your customer service Treats ppls your customers who spend lots of money threw u Ill be going. To Amazon or eBay from now on

I ordered this part on 3/27/18 I recieved one email on the item being processed through my debit card! My name is Richard Byers address 16474 Fish Creek Road, Cameron, WV, 26033 my phone number is [protected], my email is [protected]@ gmail.com. I have not seen nor have I recieved my part since! I really need this part and would like to have it ! If the order can not be placed I would appreciate receiving notice of such and my card being refunded if not! Thank you for your help in this matter! Ps. The part plus shipping was a total of $21.96.
Mr Richard Byers

I ordered a wheel (rim) for my 2015 Nissan Versa Note (Dorman), The rim came in through FEDEX, I took it to a tire dealer to change out the one on my car for that one and the rim was defective (bent). The cost of the rim was 53.00. I got a RMA to return the rim to Parts Geek for a refund, I had to ship the bent rim to them and the cheapest shipping costs was $41.51 to get 53.00 of a refund. Parts Geek needs to get a return shipping program through FEDEX or some other carrier and give return labels to customers for returns.

Once you get into trouble because of them, be prepared that all your communication will be via email.
Those people who had the same will be surprised that the partsgeek have a phone number ending with 7155, but it's non-working, so don't bother.
In general, you should stay away. Because no matter how many emails you send and get, there will be no help. I know what I am talking about.

First, let me just start with saying they sent incomplete tracking numbers for 5 packages. At first, I only received 2 in a shipment marked "2 pieces" and couldn't not track the rest with Fed Ex because ALL of the packages had the exact same tracking number that was emailed to me from PartsGeek shipping. The result was "Delivered".

If you have an order/service question or issue, you can only fill out an online form. ONLY ONCE. (they link it to your email address). You cannot talk to a human (unless you call a sales agent and beg for help).

I ordered, among other things, control arms with ball joints for my Element. (They arrived 2 days after the 1st shipment on a Fri nite before my Saturday install appointment).
PartsGeek catalog clearly states "Features: ball joints and bushings included for a complete installation, saving time and labor (where applicable)."
Guess what? No ball joints! I was already at the shop for scheduled repair and had to pay retail upcharge for ball joints. Was totally stuck with car half apart. Didn't save time, and cost me more money.

Parts Geek response:
"None of the control arms for your vehicle come with ball joints as the vehicle manufacturer only sells the ball joints separate so that is how they come in the aftermarket. The listing stated with ball joint and bushing(where applicable) but it's not applicable for your vehicle since they are not sold that way."

Say what?!?! "Not applicable"? NOWHERE on the description or website is there a list of applicable vehicles. Honda Elements really DO have ball joints. I promise!

You can go look up the part yourselves:
[protected] Honda Element Control Arm #W0133-1839636. It clearly states "With Ball Joints"

What a bunch of SUMBAGS!

order # 15-[protected] I ordered rear brake shoes for a 2013 GMC Sierra 1500. they sent parking brake shoes that do not even go on my vehicle. They refuse to take a return unless I pay for shipping. even though it is clear their own part description talks about stopping ability and fade free braking which is clearly not related to parking brakes. They will not even talk to you they just send you emails refusing to do anything to correct the issue. Worst service ever. They have misleading part descriptions and refuse correct there own errors just shift the blame back on the customer. Horrible organization!

I came here because I was interested to see what kind of feed back there was on Parts Geek and wow did I find it! I have a mechanical and Body Shop so I order many parts in a year and have been doing business with Parts Geek for probably 6 or 7 years and in all that time I never once had a problem with any of their Parts, Order Procedures, Receiving of Parts or Customer Service, NEVER! I have had to use Customer Service 2 times in all these years and both times it was a problem that I created and both times they helped me and fixed the problems immediately without hassle. Once I put the wrong shipping address on a part I was buying for someone else and guess what, they told me to just "REFUSE" the part that will come to me by my mistake and they allowed me to order another one and send it to the right place. They cancelled the charge to my Credit Card and I didn't even have to pay twice. That was unbelievable trust in me and I appreciate their gesture. So do I think the 99% of all the bad reviews are FAKE---YES I do. I have referred so many people to Parts Geek to buy parts and not "1" of them has ever come back to me and complained about any problems with them. So I say if you want to buy from them go ahead, your odds of having your order come out right are 99.99%. Of course nothing is perfect and there is bound to be a problem somewhere along the way but no more than you would have with a place in your home town like Advance Auto who always have 1 in their warehouse till YOU need it then it never makes it to your store-LOL!

Ordered two a/c hoses for my Subaru, the discharge line and the suction line.

Received two of the exact same hose with different part numbers on part bags.

Email Parts Geek (PG) to tell them I got two of same though ordered two different and wanted to return one and get the one that wasn't sent.

PG replied send specific part back, I pay for shipping. Asked for them to pay return shipping since their error. On website one part described as suction line and other as discharge line. They said "no, you got what you ordered, you pay".

Their RMA instruction gave specific part number for me to return and warned if return wasn't done just so wouldn't get refunded. The part number I was instructed to return WAS NOT on the parts or the parts bags. So had to exchange emails "this 'xxx' is what you said to return, parts I have are labeled 'yyy' and 'zzz', which part is it I'm supposed to return? They provided instruction which to return based on part #s I had.

All the email took about two weeks because always took one to two days to respond.

An early email I asked for a customer service number. Called that number about 15 times in four days at various times of day. ALWAYS got fast busy tone, never a busy signal, never a ring. Never got to them on phone.

I will never buy from them again. Whenever I talk about auto service with people I will always recount the story of horrible Parts Geek service. And I will repeat this story on any other consumer opinion website I can find as well as Facebook.

Take your business elsewhere! If there is any issue with your order their perspective will be its your problem. Wish I had done a web search before ordering and I would have gone elsewhere.

I needed new wheel bearings for my Audi. I placed my order with Parts Geek on 5/19/17. I received an email telling me that the order shipped and gave a UPS tracking # on 5/20. When I order parts ... I need them now. I was thrilled to see that the order had shipped on 5/20. Now I find out that even though the package was allegedly shipped, UPS did not receive it into one of their facilities until 5/24. Instead of getting my parts this week, when I need them, the projected delivery date is now 6/1.
I need to ask ... REALLY? two weeks to get the auto parts that I need right now? In this day and age you can get nearly anything you want overnight. I would have paid extra to get the order sooner, but I was not given that option at check out. Next time I will use Amazon or some other reputable vendor. It will probably be more expensive, but I can count on them. One thing is for sure, I will not be using Parts Geek again, and I will be sure to broadcast my discontent widely. Making sure that others read negative reviews will make me feel better.
I did complain to their customer service department. I received this response:
"A customer support staff member has replied to your support request, #[protected] with the following response:

This ticket does not require a response in order for it to remain closed.

If you still have a inquiry. Please advise, as I will be more than happy
to assist you."

These [censor] won't even respond to an upset customer! Unprofessional!

I ordered a new CV joint and axle assembly for my 1993 MR2 Turbo. Parts Geek's database identifies the incorrect part (not even close to physically the same size!) When trying to return the part their customer support first refuses to believe me that the part is incorrect (even when I show them pictures of the correct part and their incorrect one), spends days running me around in circles via email, then they flat out refuse to pay for the return shipping. They claim "they provided me a service"! More like a disservice, by identifying the WRONG part and then wasting all my time to figure that out and return their mistake.
Ultimately, I would have to say avoid this company. Others have the parts just about as cheap and Part Geeks customer service was just about the worst I have EVER experienced. Shop elsewhere my friends...

First of all, let me say I had never had an issue with Parts Geek until my most recent experience. I ordered a K&N filter for my car. The package arrived and even though the box the filter was in had the correct part number for my car, the filter inside was clearly the wrong filter. (my cars filter is 10.75 inches long by 7.125 inches wide; the filter in the box is 13.5 inches long and 5.25 inches wide). Followed the return process mandated by Parts Geek for returns. Initially told to use a return number and pay for the return shipping (even though they provided the wrong part). Then I received a vague message about a "route carrier" stopping by to pick up the package. This was clarified to say that FedEx would try 3 times to stop by and pick up the package. This was a week ago and, to date, no attempt has been made. When I inquired as to whether I was expected to sit home all day awaiting these attempts, I was told to call customer service at K&N filters. Why, I don't know as I did not order directly from K&N. VERY dissatisfied with Parts Geek at this point.

Do not waste your time and money buying from Parts Geek, their site is the worst. They sent me wrong parts twice and when I demanded a full refund they said they were not able to do that. Parts Geek is probably the worst auto parts seller, they are very unprofessional and made a terrible mistake which caused me nothing but trouble.
And when they tried to fix their own mistake they made it even worse!
I had two sets of wrong part and my order was missing.
I can't believe these people are still in business, they simply don't know anything about customer service! I will not buy from them again.

A fender and a mirror for a 2006 Saturn Ion three. Problem I am having is with the shipping cost they charge me as they told me it was a big piece and could not be shipped by the post office or a small UPS truck and yet they charge me separate shipping on the mirror and the thunder but put them in the same box and had them delivered in a small UPS truck but charge me an outrages fee to ship them.

I ordered control arms for my 98 Chevy 3500, I searched for the item on their site and the ones I ordered showed up as a direct fit. When they arrived the control arms were 4 inches to small width wise and 3 inches too long length wise. Also in 98 Chevy 2500's and 3500's had torsion bars that slide into a hole in the lower control arms, the control arms that I received were set up for springs which were not an option in 98 for the heavy gvwr models.

I called to return the part and spoke with "John" who told me on the phone numerous times that when he went into partsgeek.com and put in my truck information a different part # showed up and that I would have to pay to have them shipped back since it was user error. I had already paid $50+ to have them 2 day shipped despite that fact that it still took a week and a half to arrive so I did not agree with this. I asked to speak with a supervisor. "John" put me on hold and then came back on the phone pretending to be someone else, the "supervisor". When I said you are the exact same person that I was just speaking with the background exploded with laughter and this person hung up on me.

I called back and immediately asked to speak with a supervisor. I was forwarded to "Adam". I started off by telling him what happened on the previous call, I said I don't know what kind of operation you are running over there but that is very unprofessional. Adam replied "You want to know what kind of operation we are running over here? We have been in business for 14 years, ship out over 10, 000 parts per year, and have an international customer base. Good day sir" and hung up on me as well!

This company is very unprofessional and is run by a bunch of rude child acting employees. Paid extra for fast shipping arrived slower than ground service from any other company, wrong part delivered, will not back up their mistakes, rude employees across the board. Avoid at all costs