Parts Geek

Part geek has every brand at the lowest prices of ANY AUTO PARTS online website hands down. I wish it was a lower amount for free shipping, but they have to make money too. Every time I've ordered it has been exactly what I ordered. I will never order from any other site ever. Sometimes I need the part right away, but then I see the savings compared to the store in town, and I wait. Every part they carry, they carry the good, the better, and THE BEST. IT'S THE CUSTOMER'S CHOICE. I BASED MY PURCHASES ON PRICE, REVIEWS, AND THE BRAND REPUTATION. IF YOU ORDER SOMEWHERE ELSE YOU'RE HONESTLY MAKING A MISTAKE. THANK YOU PARTS GEEK FOR KEEPING MY CARS RUNNING AND SAFE ON THE ROAD. GERALD SNOW LEMOORE CALIFORNIA

Parts Geek is an amazing online parts house with everything I need! They are very friendly and helpful if I ever have just a simple question! As long as I have my information for my vehicle (and they provide that on all their parts) which is very helpful!... I always receive exactly what I ordered! The shipping is always on time and sometimes earlier than expected which is exceptional! Products are just as described and on time ( as we all need our wheels) ?... and the prices are awesome! Ok love y'all all Parts Geek and recommend you guys to all of my family and friends! Quality and genuine care and price are the main things I go with! That's why I recommend this company as a ? to everyone in need of keeping those wheels Rollin! ?

Parts Geek has been my "go to place" for several years now. You will not find a better place to shop for parts that are "exact fit" for your vehicle. They have everything you need at a very decent price, no matter how small the part is or how old the vehicle is can be found at Parts Geek. Need a part fast, then dont waste time shopping at other places..Parts Geek has the fastest shipping. Recently I ordered both headlight assembly's for a 2007 Chevrolet Tahoe because the lens had gotten so scratched , fogged up, & literally could not drive this vehicle at night. I put my order in to Parts Geek and within day's, I was back on the road with brand-new headlights at a cost a lot less than paying a couple times to have them cleaned...which dont last. So pickup the phone and call Parts Geek for all your auto needs.

I have a 1996 Toyota Corolla DX 5 Door Wagon that I bought used with 189,334 showing on the odometer. the previous owner had been more concerned with new paint and wheels rather than any mechanical issues. Fortunately, to this date in time, PartsGeek has had every part required to bring the wagon back to life and being super inexpensive, I have purchased many of them without a worry if shipping was free or not. I have replaced the entire front suspension along with the rear, new brakes at all four corners, new radiator with upper/lower hoses, just too many things to list, all for much less than $1,000. So, I can highly recommend to all, if you need the hard to find, or the everyday ordinary parts, PartsGeek can solve your problems, while saving you many dollars! Five Stars just is not enough to express my satisfaction!

Parts Geek sells Michelin Tires and sells manual Ranger tire mount and Manual bead breaker for automobile up to 17 inches rim as well motorcycle wheel 21 inches. The tire mount with tire spoon 40 inches long only for moped tire 18 inches x 4 inch up to tire size 21 inch x 4 inch. China Import welder and company of HaoSen H Industry plus Air Mail FEDEX. Raybestos brake system for domestic cars and truck are good and cool. And so the brake rotor hub for year make 1970 and professional rivet steel bond the Hub and brake drum for Ford. But use one ring ball bearing radial precision fit to the modification spindle of F100 and steel use a pair of brake shoes. We are professional ASE to help stopping power brake into the best of safeties and The producers will miss you Parts Geek Manufactory called many things includes Stamping room. Sincerely, Rex H

Parts geek is now in my top 3 for auto parts. I do my own work on my own vehicle that I've worked on since 2009. Recently was in the market for suspension parts. Although functions for customer facing interface can sometimes be redundant without a filter or sort function, I was able to shop easily and an incredible in stock inventory of parts that I simply couldn't afford not to give Partsgeek a try. First order went smoothly, process from Cart to Doorstep was smooth. Understanding delays were a very likely possibility especially with a large package, everything was on time and perfectly delivered earlier 1 day earlier than expected date. Receiving it Friday rather than Monday was makes it my 2nd place for now until a few more orders to verify consistency. Great communication emails on order status without having to initiate and inquiry as to when or where. Looking forward to a little detail on description of parts and a sort/filter type function but even if it isn't part of their web interface in the further I find no reason for them to be my number 1 supplier. Consistency and availability over time will be able to bridge that gap in my opinion for my personal needs.

Parts Geek is the premier online Parts dealer,,I have been thru many vehicles in my life and helping friends work on their vehicles, I have not requested a part from Parts Geek that they have not been able to deliver to me,you can take my word for it or you can find out by trial and error, if you are in need of a part for your vehicle,don't waste your time or your money,when in need of a part for any vehicle that you are working on,just go to the knowledgeable and always very professional staff at Parts Geek and I promise you on everything thing that I love, that they will deliver the part or parts that you need and they deliver high quality products and they do it in short order! So guys and gals,trust the vehicle that you are working on to the awesome staff at Parts Geek, try it for yourself and you will be of the same mindset that I am,I am almost 60 years old and these guys have always delivered to me the highest quality parts in the shortest possible time frame,the parts that I need to get the vehicle that I am working on, up and running and I can say ,without a doubt in my mind, that Parts Geek is the best and only place that I turn to when in need of any part,for any vehicle that I am working on! My hats off to you Parts Geek and let me take this chance that I have right now, to thank you and your staff for always being attentive to my need for parts for the vehicle that I am working on at any given time!,thank you,thank you,thank you Parts Geek and your staff for always being there to get me the parts that I need,I really have no idea what I would do without you and I am glad that I don't have to do without you, Your the Best,your loyal customer, thanks again, David Measles

I recently made an online purchase from PartsGeek LLC on 9-09-22. I ordered a Clutch Kit - (Luk Brand) for my 2008 Toyota FJ Cruiser with the part number LK16-116. The cost of the kit was $438.43, not including shipping. However, when the item was delivered, I found out that PartsGeek had mistakenly packaged an "Aisin" clutch kit, which was of lesser value ($313.46) in Luk packaging. This was not the kit I had ordered, but since my vehicle had been broken down for several days awaiting the parts delivery and was now subject to tow, I decided to use the lesser valued kit.

After using the kit, I contacted PartsGeek LLC to seek a partial refund for the monetary difference in kits, which is $124.97, as per their prices advertised on their website. Their customer service department asked me to qualify the mix-up by providing photos of the box, packing slip, and proof of the wrong part. I sent several clear photos showing the obvious mix-up. However, after sending a detailed reply to customer service with proof of wrong part pics attached, I was asked to provide another set of photos clearly showing the wrong parts.

I complied with their request and sent another set of photos. But, to my surprise, a third response from Customer Service soon came back asking for yet another round of the same pictures. After reviewing the previous photos sent, and determining them to be more than adequate to provide proof that the wrong kit was packaged in the right packaging, I informed Customer service that the proof requested had been satisfied, and again asked for a partial refund to cover the difference in kit value.

Despite several conversations with their customer service agents, they assured me that no refund could be generated via them, and that my request would have to be sent over to the warehouse for a final resolution. Today, PartsGeek generated one last email advising me that the only resolution they are willing to provide is for me to send back the item and wait to be refunded. This resolution is unacceptable as the vehicle would be towed, and additional charges would be assessed.

Overall, I am disappointed with the customer service provided by PartsGeek LLC. They have not been able to resolve my issue, and their resolution is not feasible for me. I hope they can improve their customer service and provide better solutions to their customers in the future.

Partsgeek is an online-only store that sells car parts. Some people might think that this is a good thing because they don't have to deal with customers face-to-face. However, I think that this is a bad thing because it means that they can avoid accountability. They don't have to answer to anyone if they mess up an order or send the wrong part. They can just hide behind their computer screens and hope that the customer goes away.

I think that Partsgeek sells to out-of-state customers on purpose. They do this so that they can create physical distance from their customers. They don't want to risk a physical confrontation with someone who is angry about their bad service. They are very protective of their physical address, which is a sign that they don't want anyone to know where they are located.

If you are shopping for car parts online, you need to be careful. Don't assume that just because a website pops up that it is a reputable company. You should always check for a phone number and call it. Pay attention to their responses when you ask for the sales department. Ask about their return policy, refunds, the name of the manager, or the name of the owner. They should have professional responses to all of these questions. If they don't, then you should be wary.

Partsgeek fails miserably in this area. They don't have professional responses to any of these questions. They don't seem to care about their customers at all. They just want to make a quick buck and move on to the next customer.

The best thing you can do if you have a problem with Partsgeek is to use your credit card. Credit cards don't hold their cardmembers responsible in cases of fraud or gross customer dissatisfaction. If you buy something from Partsgeek and they treat you badly, you can start the bankcard refund process. It takes some time to fill out the form and get everything they need, but it's worth it. The bank will request some satisfaction from Partsgeek, but they won't get it. You will get credited for the sales amount, and the bank will go after Partsgeek for their reimbursement.

I did this at my bank, Compass, and they complied and issued my refund. I think that most banks have this policy. If your bank doesn't, then you should change banks. Don't let Partsgeek get away with bad service. Be diligent and use your credit card to protect yourself.

So, we had a bit of a frustrating experience with PartsGeek. We ordered a small part on a Saturday, while we were at the mechanic's shop. We showed the professional the webpage with the order number before completing the online purchase. The shipping policy stated that the part would be shipped in 1 to 2 business days. However, we were disappointed to find out that the part was coming all the way from California to the East Coast. If we had known this, we might not have ordered it in the first place.

To make matters worse, the part wasn't shipped until the following Tuesday, and it was sent by regular 1st class mail. We could have paid less for Priority shipping to get it by Thursday or Friday, but we weren't given that option. Unfortunately, due to wildfires and hurricanes, the USPS tracking stated that the part wouldn't arrive until a week after we ordered it. This meant that we had to order from another company that charged less for shipping and provided more options for timely delivery.

Based on what we've seen from other reviews, it wouldn't be surprising if the part we received was faulty or incorrect. We've heard horror stories about people receiving the wrong parts or parts that don't work at all.

To make matters worse, we had to call PartsGeek to inquire about the shipping policy and processing flaws. We don't have unlimited phone plans, so we pay for all incoming and outgoing calls. We were put on hold for ten minutes, which was frustrating enough. When we called back during our business day, we had to wait even longer. This definitely didn't help our opinion of PartsGeek.

When we finally got through to a representative, we requested to speak with a supervisor about the processing matter that could affect all customers. However, the second operator questioned our request, which was frustrating. We had to mention that we were taking time out of our business day and not going through extra clearance to speak with a supervisor. We wonder if a woman was put on the line since a woman called?!

We don't recommend accepting a call back from PartsGeek, because it probably won't happen. A business shouldn't control communication when it's been paid for by the customer. This is especially frustrating when it interrupts your business day after inconveniencing you in the first place.

Overall, we were disappointed with our experience with PartsGeek. We hope that they can improve their shipping policies and customer service in the future.

Absolutely Horrible

I had a terrible experience with PartsGeek. I ordered a Strut (KIT) for my car on July 25th, 2022, and my poor customer service journey just ended on August 11th, 2022. First, they marked my order as fraud, which I don't understand how as I was on the line with customer service when the order was placed, and not an online unassisted order. I would hate to think that I was profiled. This pushed back my order several days. I was subjected to customer service reps who could care less and were rude because it seems that they are a third-party company. Extremely nonchalant.

I had to deal with a so-called fraud department that I could only speak to through email. They made me sit and wait for a response for 6-7 hours. I had to send my driver's license and bank statement via email to prove who I was, which was scary because I had never ordered from this company before. I was contacted only through email for that issue. If I had not looked in my email, I would not even have known.

Once the package was shipped, which took 6 days, it was shipped partially. I pleaded and begged with several supervisors and customer service reps to just send the additional parts that went along with the kit. After countless calls and hours, they kept saying that was not something that could be done and that they could not help me, and that I had to send the part back even though it was their fault. I called several supervisors and reps to confirm this because I could not believe what I was hearing.

I had to wait to receive a return shipping label for the part. I had to wait for the part to be inspected once received at the warehouse, and then and only then could they issue a refund, which could take 10-14 days. I spent days on the phone in pure distress. Then, on top of everything else, after getting the refund, they shorted me the shipping fee, which I had to call back and ask for when it was clearly their fault for all of this to begin with.

Needless to say, my car sat at an auto shop for almost a month because of the extremely poor service that I received. I would never ever use this company again.

I gotta say, PartsGeek is a real disappointment. I was looking for an alternator for my 2013 Volvo S60 and thought I found the right one on their website. I entered all the deets correctly, but when the part arrived, it looked nothing like the one in the photo and didn't fit my car at all. I was so frustrated! The website promised that it would fit my exact car, but it was a total lie.

So, I went to the customer service tab on their website to figure out how to return the darn thing. And let me tell you, the return process is a real pain in the butt. You have to enter all your info and wait for a confirmation email with a return number before you can even start the process. And get this - PartsGeek doesn't cover the cost of return shipping, no matter what the circumstances are! What kind of company does that?

I waited four whole days for a return number and didn't hear a peep from them, so I finally decided to call. It was like pulling teeth to get someone on the phone, and when I finally did, she was so rude to me! She told me that they wouldn't cover the cost of return shipping (even though it was their mistake) and that the policy was clearly stated on the website. Well, let me tell you, it's not clearly stated during the purchasing process. You have to dig through the customer service tab to find it. I should have checked the return policy before I bought the part, but a decent company would have covered their mistake.

I told the customer service rep that I was never going to buy from them again and that I was going to warn everyone I know (including my social media fam and friends) about their horrible return policy. And you know what she did? She laughed at me and said "OK!" Can you believe it? That's not how you treat customers!

So, if you're thinking about buying from PartsGeek, please be aware of their terrible return policy. And get this - they even require you to insure the package when you send it back, so it's going to cost me around $50 just to return the wrong alternator they sent me. And one more thing - they only post the good reviews on their website. That's why you only see 4 and 5-star reviews. Don't fall for it!

I recently had a terrible experience with PartsGeek when I ordered a headlight assembly for my 2017 Ford Fusion. Unfortunately, when the package arrived, I received tail lights instead of the headlights I had requested. I immediately called customer support to report the mix-up, but the representative I spoke with was not helpful at all. In fact, they told me that I would have to pay for the return shipping myself, even though it was their mistake.

I asked to speak to a manager, and eventually, I was put in touch with someone named Didi. She told me to email her my information and some screenshots of the part, and she would send me an RMA that included the return shipping fee. However, it took her two whole days to send me the information I needed, and I had to call and email her multiple times to get a response.

Once I finally received the RMA, I shipped the tail lights back to PartsGeek as soon as possible. I tracked the package to make sure it arrived at their warehouse, but when I tried to follow up with Didi about getting a replacement headlight assembly, she was always too busy to take my calls. When I spoke to another representative, they told me that I would not be getting a replacement at all, but instead would receive a refund once they verified that the tail lights were in mint condition.

It took two weeks for me to receive the refund, but when I went online to purchase the headlight assembly again, I found that it was no longer available. I called customer support again, but the representative I spoke with was completely useless and only offered me one solution: to buy a similar part that cost $190 more than the one I had originally ordered. I asked to speak to a manager, but the representative told me that they were all busy and asked if I wanted to leave a message.

I told him that I was willing to wait on hold until a manager was available, but instead of putting me on hold, he hung up on me! I tried calling back multiple times, but no one would take my calls anymore. Overall, my experience with PartsGeek was terrible, and I would not recommend them to anyone. Their customer support is the worst I've ever encountered, and they seem to have no interest in helping their customers or making things right when they make mistakes.

I recently purchased a part from PartsGeek and was promised a 12-month warranty. However, after only 2 months, I needed to exchange the part. I wasn't even trying to return it, just exchange it. Unfortunately, the eBay link to return/swap the part was broken because they had discontinued the part. I tried to explain this to them multiple times, but I received the same "form letter" reply 12 times. It was frustrating to be stuck in a loop like that.

I eventually realized that it was PartsGeek's problem, so I called them and talked to over 12 people. I have all of their names and clear documentation of what happened, including every single one of their return replies. It's clear that this is a scam company, but there are a few decent people there whose hands are tied. They've cost me thousands of dollars, even though the documentation is clear that the problem began within the warranty period. They won't even honor the original part that has a 12-month warranty, much less all of the damage since then that could have been mitigated if they had just returned a phone call or responded to an email.

It's sad that I've had to resort to calling them repeatedly just to get the corporate phone number and address to mail legal paperwork. They keep putting me on hold for hours at a time or requesting to call me back, which they never do. There's only one guy there who knows me and feels bad about the whole situation, but even he won't give me the phone number or legal address to send paperwork. It's a disgusting way to do business.

I'm fortunate that I have more time than money and prepaid legal, but I'm still angry and frustrated. I've included photos of pages and pages of pleas to simply exchange the part. I wasn't even trying to get a refund. The process was convoluted and frustrating, involving broken links and unhelpful shippers. The only thing I can recommend is to keep good records and avoid buying from this scammer at all costs.

I gotta say, I had a pretty rough experience with PartsGeek. I ordered a bunch of stuff from them back in November, right before the holidays. I got two full Struts-Springs assembly, two tie rods ends, and an oxygen sensor. I paid a pretty penny for it too, $314. But when the parts arrived, they were in boxes that looked like they'd been through the wringer. They were torn apart and looked like they'd been installed and uninstalled before. The parts themselves looked refurbished too. One of the tie rod ends even had a hole in its boot! And the struts had some scratches on them. I called PartsGeek and they told me that they were new parts, not used. I sent them pictures of the parts and the condition of the boxes they came in, but they said I could return them if I wanted. But it would take 7-14 days to get my credit back, and then I'd have to reorder the parts and wait another week to receive them. I decided to take them to my mechanic instead. He suggested getting a new tie rod end from a local store and installing the struts since they had a lifetime warranty. PartsGeek confirmed that they were new and that the scratches weren't a big deal. So my mechanic threw out the bad tie rod end and got a new one from AutoZone. He charged me $360 for labor.

But six months later, the strut-spring assembly started making noises. It got louder and louder, so I called PartsGeek again. I spoke to a manager named Dennis and told him what my mechanic said. He told me that I had to order a new one first and pay $119 for shipping. Then I had to return the old one, and I was responsible for the return shipping fees. According to the US mail, that's around $83, and via FedEx, it's around $69. And I had to pay my mechanic $150 for labor, even though the part wasn't from him. PartsGeek refused to send me a new one without paying for it first, and they wouldn't cover the shipping cost for the return or the labor.

To make matters worse, their customer service was terrible. They were rude, conniving, angry, hostile, and intimidating. They treated me like crap. They put me on hold and then hung up on me. It was the worst experience ever. I found it very difficult to do business with them, and I wouldn't recommend them to anyone.

I've been using PartsGeek for the past month and have ordered from them three times. My wife's 2004 Toyota Corolla needed a brake job, so I went to a local auto parts store, O'Reilly's, and purchased the necessary parts. Unfortunately, after the job was done, my wife noticed a squeak/squeal when braking. I decided to order a front rotor kit and brake pads from PartsGeek, as we hadn't replaced the rotors on her car with 159K miles. The installation went smoothly, but I was disappointed to find out that the pad clips were not included, so I had to clean and reuse the old ones. Despite this, the noise persisted. My neighbor suggested that a full set of struts might solve the problem, so I ordered them from PartsGeek. The installation was great, and the parts were priced well. I was satisfied, but the noise still persisted.

I decided to order the back set kit, which included rear brakes, drums, and shoes. Unfortunately, the delivery was delayed by a day, but I had reserved a bay for the job, so it wasn't a big deal. However, when we removed the old rusty drums from the car, we noticed that the brake shoes were not the same, and the pins were in different positions. We had to go back to O'Reilly's to get the correct shoes and a set of springs that were not included in the set. The kit did come with an aerosol can of brake cleaner and brake fluid, which we didn't need as much as the spring kit. My neighbor and I managed to finish the job and went for a test drive to make sure the brakes were installed correctly. We were thrilled to find out that there were no more noises!

However, I called PartsGeek customer service to inform them that they had sent the wrong brake shoes for my car. The service agent told me that it was the right kit for my car, but I knew it wasn't. I talked to two different agents, and they said they would inform the warehouse. The warehouse contacted me twice with an email saying that since I had used the drums on the repair, I couldn't get a return/credit for the shoes. I ended up paying $42.79 for the correct shoes at O'Reilly's. I was disappointed that PartsGeek didn't stand by their policy of warranties/refunds and customer service.

Overall, I saved money on my parts with PartsGeek, but I will now solely do business with my local auto parts dealers that stand by their policy of warranties/refunds and customer service. Shame on you, PartsGeek! Check the internet for your reviews!

Ordered replacement brake parts for in-laws car. The parts ordered were based on fitment detail on the PartGeek website. The parts received were nowhere close to correct, however they did not care.

To receive a refund, I had to pay $160+ to ship back the parts even though they were at fault. Then to top it off, they claimed not all parts were returned and withheld part of the refund.

1) Why would I not return parts that did not fit...2) why would I go to the effort to return 86lbs. of garbage but randomly keep part of the incorrect order?

My recent encounter with Partsgeek.com has been nothing short of a nightmare. I purchased multiple parts from them, all of which turned out to be defective. These faulty components not only caused significant delays in diagnosing my vehicle's issues but also resulted in a frustrating and time-consuming experience.

To make matters worse, when I attempted to return a core component, Partsgeek.com refused to accept it, citing that it was outside their standard return window. This inflexible policy demonstrates their lack of accountability and disregard for customer satisfaction. It is deeply disappointing that a reputable auto parts supplier would prioritize their return policy over rectifying the issue caused by their defective merchandise.

Furthermore, the customer service provided by Partsgeek.com has been extremely unsatisfactory. Their lack of effective communication and unhelpful responses have only added to my frustration and disappointment. It is evident that they do not value their customers or take responsibility for their subpar products.

In conclusion, my experience with Partsgeek.com has been overwhelmingly negative. The sale of defective parts and their unreasonable return policy have caused unnecessary delays and stress. I strongly advise against dealing with Partsgeek.com, as their lack of commitment to customer satisfaction and product quality is evident.

Parts Geek sent me the wrong shocks for my motorhome. I gave them all the necessary information on my motorhome. The shocks were totally different. Sending them back to Parts Geek was a nightmare, after 6 communications (texts, phone calls and emails) and questioning me on the size of the shocks and if they were the original shocks etc. I sent them pictures and vin# to prove that they were entirely different from what I ordered. Finally I get a label after 12 days of hassling with them to send the shocks back via fedex at no charge I thought! When I received my refund it was $22 short. So I paid shipping both ways for wrong parts that they sent! A $44 lesson in life. I ordered them April 6 and was credited back to my credit cart on April 24, what a hassle! Ask me if I will ever order anything from Parts Geek again? Terry J

[censored] parts geek I called in ordered parts w a rep he confirmed all parts I needs and sent me 2 out of 3 wrong parts waited a a week to get parts to fix vehicle and its the wrong [censored] call in and complain and they did nothing for inconvenience but tell me they can help me order right parts and I have to wait to get refund wtf [censored] you I won't order s else

In reference to Order # 18-[protected] - I completed the installation of the two front rotors and pads from a four rotors and four sets of pads brake kit. I had to re-use the original front pins and springs because the pins were clearly incorrect. They were much shorter, so they would not seat properly on the outboard side, if pressed all the way in and properly seated on the inboard side. My car is a 2013 Cadillac ATS 2.0T AWD with Brembo 4-piston front calipers (factory stock). My vehicle was in a disassembled state when it was discovered that the pins were incorrect. In fact, there would be no other way to determine that the pins were incorrect without disassembly and a direct comparison of those pins. I needed to use the other parts in the kit in order to return my vehicle to an operational state timely.

Their response was as follows "We are very sorry for the trouble this may have caused you. We know how important this is for you to get the right item for your vehicle. Please be informed that if you found any issues with any part of the kit you received, the entire package must be returned. And all items must be in a new, resalable condition. We cannot accept items that have been used, installed, or disassembled. And since you mentioned that you already installed some of the parts included in the kit, we can no longer accept your return. For future reference, if you found that you are missing a part of the kit, the wrong part or damaged part received and doesn't fit your vehicle, kindly contact us immediately to resolve you're issue, and please also avoid installing the part. I’m sorry, we’d really like to help you with this issue, but I’m afraid we're unable to fulfill that request.".

I responded with the following "That is an unfortunate position that you have taken regarding the sub-parts within this kit. My vehicle was in a disassembled state when it was discovered that the pins were incorrect. In fact, there would be no other way to determine that the pins were incorrect without disassembly and a direct comparison of those pins. I needed to use the other parts in the kit in order to return my vehicle to an operational state timely.

Your position is simply unfair to your customer and, needless to say, very disappointing. I will contact the manufacturer, which I would have expected you to do on behalf of your customer, and try to arrange replacement directly with them. Know that I will also relate to both the manufacturer, and many others through public postings, my terrible experience with Parts Geek and your failure to fairly stand behind what you sell.

You have lost me as a customer, and perhaps many others, for good. It is simply shameful to have all of this happen over simple incorrect caliper pins that you sell and do not stand behind.".

After several requests from them, over the next five days, for clarifications regarding the resalable condition of the pins, which they absolutely were since they were not installed and remained in the packaging, their final response was as follows "We appreciate your patience. Our Warehouse reviewed this request and unfortunately, they cannot process this request for the caliper pins since this is not something we sell separately. We are sorry that we cannot be of further help. If there is anything else we can assist you with, please don't hesitate to contact us again.".

Essentially they blame this issue on their warehouse?

Suspension Strut and Shock Absorber Assembly Kit
Brand Unity
SKU [protected]
1Z4354260323906522
Shipped with UPS on Jan 04, 2023
Vehicle serviced on Jan 16, 2023.

The above information relates to suspension parts I purchased. When calling customer service to alert that 1 component from a Suspension Strut and Shock Absorber Assembly Kit is defective. The sales rep stated, "sir, you would have to return the whole kit completely to get a replacement or refund or purchase a whole kit again and switch out the bad part, return the newly purchased kit to solve your problem with the 1 part that is defective". I was also told, "we only sell the parts for a warehouse, we don't determine how replacements are done". I shouldn't have to remove all 4 Shocks and Struts to get 1 Quick Strut Assembly replaced. That doesn't make sense, this process is not customer friendly. I know people on the phones are there to make money, but they can also be there to help solve customer issues, when doing business with Parts Geek. Every customer contributes to Parts Geek maintaining their brand, to disregard a customer with a problem after doing business with them is foolish. We as customers have other options and chose Parts Geek for our own individual reasons. My reason to continue to do business with them will hinge solely on how this issue is resolved. It may be more advantageous to pay more for a local parts vendor, than to do business with a vendor who does not see me as an individual deciding to do business with them. You can't make money if I'm choosing to do business with someone else. My solution in this case, would be to reach out to the warehouse, have them pull the kit (set it aside in a place designated for this purpose, I know all parts sellers have one) remove the replacement part. Send it to the customer, wait for the return of the defective part and return the kit or get a replacement from their vendor and restock and resell the kit anew with the defective part replaced.

I, for the life of me, have trouble with folks who refuse to see the value of fixing a simple issue, without having it escalate to a place like this. They also say they don't cover labor associated with removing and replacing defective parts. I know for a fact that labor claims can be made to the seller and the vendor who are involved with manufacturing and selling parts. The request has to be made by the agent (parts Geek) to the warehouse and the ware house has to make a claim to the vendor.

I spoke to a manager named Chuck about I put my product on the wrong credit card and some how I need to change credit cards because that's all the money I have for the month. I know the part has not left yet and it just went into pressing. Chuck said nothing he can do and if I don't want the part just refuse the part. I know he could have cancelled the part and then I could have gave him the correct card so I had money for the rest of the month and I know it would have been a day or two later on my part. But Chuck said no nothing he can do. I stated why since it's not been 24 hours since I ordered it and I know the part hasn't left your warehouse. He told me no nothing he will do. I stated then with all the trouble I have had with this part I'll just reject it and move on to a different company to get my parts. He responded with you can do that. That to me sounds like he don't care about customers and customer service. What was so hard about taking care of a customer Insted of losing a long term customer? If you have any questions here is my phone number [protected] thank you

I ordered the wrong part for the model car I have. I was 2 days late on their 30 day return policy. I wanted to send back the part and order the correct part. Which would benefit them, because they would be making more money in the end. I have a 2009 Honda Civic Coupe 2 door. The part I ordered was for a 2009 Honda Civic sedan. The cost was $126.00 plus tax for the set of headlights. The correct part I need cost $133.00 for each, totaling to $266.00 plus tax. I explained this to customer service and was denied.

This company has a horrible history of customer service. Why they won’t work with me is beyond belief.

I bought pads and rotors for my Toyota RAV 4 LImited v6. I installed the brakes in May or June. There has been a noise when backing up. I had a shop look at it and couldn't find the problem. I find out today it is caused by the wrong brake clip. I need a bigger clip. When I reached out to customer service they told me this was a part for a 4 cylinder and since I installed it there is no refund or anything they can do for me.

Okay. so, I wanted upper and lower control arms for my truck, ask about the shorter bolts for the arms- rep. says i would have to go to an auto parts store for those bolts. said to rep this is ridiculous, that i may as well go to an auto parts store and get everything- response by rep: no its not ridiculous. well, my thought is: anyone that buys a shirt online must then go to your department store for the buttons.

now like a fool i ordered the arms anyway with the idea that the shorter bolts could be re-used; they did.

well, the arms arrived without the longer bolts, they arrived after i received my truck back from the mechanics- texted rep. about returning the bolts- says i am responsible for shipping.

The RMA provided to receive my refund was on outside of box and within a sheet of paper inside the returned box all parts received that were returned as well as my name, RMA, Address, and Dated Signature. All directions for return/refund were followed. I purchased parts on October 3rd, 2022 advertised to be compatible with my vehicle. They were found to incompatible with my vehicle and I requested an RMA through their website. I was emailed RMA with instructions October 15, 2022. I delivered the parts directly to their Warehouse Return Address at 6600 River Rd, Hodgkins, IL 60525 on October 31, 2022 - The Security guard at the front took the box directly from me, asked me what was the reason I was bringing it back, and said he would have the box delivered to Partsgeek. They have a sign on the door to walk around to a different door, but the Guard assured me he would leave it at the front for them to pick up.

It is now 11/14/2022 and I have not received confirmation they received it, and they have not refunded/credited me.

I delivered the parts directly to avoid paying Shipping again, since they will not reimburse for returns, and to personally insure that the parts were received. I handed them to a security guard at the facility. There is video of me arriving and parking at the entrance.