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4.4 1106 Reviews

Parts Geek Complaints Summary

33 Resolved
158 Unresolved
Our verdict: With Parts Geek's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Parts Geek reviews & complaints 229

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Parts Geek I found Parts Geek a couple years ago when I was needing some parts for my vehicle and I certainly did not want to pay

I found Parts Geek a couple years ago when I was needing some parts for my vehicle and I certainly did not want to pay the high mark up price the dealers charge. What I did want was a quality part that would fit my vehicle at a decent cost. I found all of that in Parts Geek and since then has been my go to place for parts. I like the fast service and the fact that if I had forgot to get a gasket or something that goes with that part, Parts Geek checks my order and includes that little extra part. Parts Geek has been very honest in all my dealings with them. I appreciate them and will continue to shop when I need something they carry for my four vehicles.

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Parts Geek Everything we have ever ordered from Parts Geek LLC has been sent to us in a timely manner

Everything we have ever ordered from Parts Geek LLC has been sent to us in a timely manner. If going to be delayed they keep us informed on how long and why. With other places it is...Your guess is as good as theirs. We are trying to redo all the main parts a little at a time on our 1997 *** Cystom 1500 Van. A few parts have been on backorder but arrived on or before the estimated date. Now going to look at parts for our older *** and newer ***. Place is truly reliable and helpful. I am a woman and they treat me with the same respect as a guy. If I am not sure of what I need they usually can figure out all my...you know it's the thing next to the thingamagig. Great Place and employees.

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Parts Geek I love this shop

I love this shop. Have been using them for years. I've learned just like every where us you buys things from online. And they have parts that are new and then some that are rebuilt. You are taking a chance on buying something that has been used already at some point. And everyone knows that. You can't return anything that when you buy it that paper works saids right on it no warranty. It's called a finally sell. Store's even do it. And everything you order online may take a week or two. And that's way when you order something online it state's a estament date to be to arrive. ExFeds don't even do overnights anymore. no one dose. Anyways, I have ever had a probelm with the parts I have ordered. Thank you

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Parts Geek Part geek has every brand at the lowest prices of ANY AUTO PARTS online website hands down

Part geek has every brand at the lowest prices of ANY AUTO PARTS online website hands down. I wish it was a lower amount for free shipping, but they have to make money too. Every time I've ordered it has been exactly what I ordered. I will never order from any other site ever. Sometimes I need the part right away, but then I see the savings compared to the store in town, and I wait. Every part they carry, they carry the good, the better, and THE BEST. IT'S THE CUSTOMER'S CHOICE. I BASED MY PURCHASES ON PRICE, REVIEWS, AND THE BRAND REPUTATION. IF YOU ORDER SOMEWHERE ELSE YOU'RE HONESTLY MAKING A MISTAKE. THANK YOU PARTS GEEK FOR KEEPING MY CARS RUNNING AND SAFE ON THE ROAD. GERALD SNOW LEMOORE CALIFORNIA

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Parts Geek Parts Geek is an amazing online parts house with everything I need!

Parts Geek is an amazing online parts house with everything I need! They are very friendly and helpful if I ever have just a simple question! As long as I have my information for my vehicle (and they provide that on all their parts) which is very helpful!... I always receive exactly what I ordered! The shipping is always on time and sometimes earlier than expected which is exceptional! Products are just as described and on time ( as we all need our wheels) ?... and the prices are awesome! Ok love y'all all Parts Geek and recommend you guys to all of my family and friends! Quality and genuine care and price are the main things I go with! That's why I recommend this company as a ? to everyone in need of keeping those wheels Rollin! ?

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Parts Geek Parts Geek has been my "go to place" for several years now

Parts Geek has been my "go to place" for several years now. You will not find a better place to shop for parts that are "exact fit" for your vehicle. They have everything you need at a very decent price, no matter how small the part is or how old the vehicle is can be found at Parts Geek. Need a part fast, then dont waste time shopping at other places..Parts Geek has the fastest shipping. Recently I ordered both headlight assembly's for a 2007 Chevrolet Tahoe because the lens had gotten so scratched , fogged up, & literally could not drive this vehicle at night. I put my order in to Parts Geek and within day's, I was back on the road with brand-new headlights at a cost a lot less than paying a couple times to have them cleaned...which dont last. So pickup the phone and call Parts Geek for all your auto needs.

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Parts Geek I have a 1996 Toyota Corolla DX 5 Door Wagon that I bought used with 189,334 showing on the odometer

I have a 1996 Toyota Corolla DX 5 Door Wagon that I bought used with 189,334 showing on the odometer. the previous owner had been more concerned with new paint and wheels rather than any mechanical issues. Fortunately, to this date in time, PartsGeek has had every part required to bring the wagon back to life and being super inexpensive, I have purchased many of them without a worry if shipping was free or not. I have replaced the entire front suspension along with the rear, new brakes at all four corners, new radiator with upper/lower hoses, just too many things to list, all for much less than $1,000. So, I can highly recommend to all, if you need the hard to find, or the everyday ordinary parts, PartsGeek can solve your problems, while saving you many dollars! Five Stars just is not enough to express my satisfaction!

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Parts Geek Parts Geek sells Michelin Tires and sells manual Ranger tire mount and Manual bead breaker for automobile up to 17

Parts Geek sells Michelin Tires and sells manual Ranger tire mount and Manual bead breaker for automobile up to 17 inches rim as well motorcycle wheel 21 inches. The tire mount with tire spoon 40 inches long only for moped tire 18 inches x 4 inch up to tire size 21 inch x 4 inch. China Import welder and company of HaoSen H Industry plus Air Mail FEDEX. Raybestos brake system for domestic cars and truck are good and cool. And so the brake rotor hub for year make 1970 and professional rivet steel bond the Hub and brake drum for Ford. But use one ring ball bearing radial precision fit to the modification spindle of F100 and steel use a pair of brake shoes. We are professional ASE to help stopping power brake into the best of safeties and The producers will miss you Parts Geek Manufactory called many things includes Stamping room. Sincerely, Rex H

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Parts Geek Parts geek is now in my top 3 for auto parts

Parts geek is now in my top 3 for auto parts. I do my own work on my own vehicle that I've worked on since 2009. Recently was in the market for suspension parts. Although functions for customer facing interface can sometimes be redundant without a filter or sort function, I was able to shop easily and an incredible in stock inventory of parts that I simply couldn't afford not to give Partsgeek a try. First order went smoothly, process from Cart to Doorstep was smooth. Understanding delays were a very likely possibility especially with a large package, everything was on time and perfectly delivered earlier 1 day earlier than expected date. Receiving it Friday rather than Monday was makes it my 2nd place for now until a few more orders to verify consistency. Great communication emails on order status without having to initiate and inquiry as to when or where. Looking forward to a little detail on description of parts and a sort/filter type function but even if it isn't part of their web interface in the further I find no reason for them to be my number 1 supplier. Consistency and availability over time will be able to bridge that gap in my opinion for my personal needs.

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Parts Geek Parts Geek is the premier online Parts dealer,I have been thru many vehicles in my life and helping friends work on

Parts Geek is the premier online Parts dealer,,I have been thru many vehicles in my life and helping friends work on their vehicles, I have not requested a part from Parts Geek that they have not been able to deliver to me,you can take my word for it or you can find out by trial and error, if you are in need of a part for your vehicle,don't waste your time or your money,when in need of a part for any vehicle that you are working on,just go to the knowledgeable and always very professional staff at Parts Geek and I promise you on everything thing that I love, that they will deliver the part or parts that you need and they deliver high quality products and they do it in short order! So guys and gals,trust the vehicle that you are working on to the awesome staff at Parts Geek, try it for yourself and you will be of the same mindset that I am,I am almost 60 years old and these guys have always delivered to me the highest quality parts in the shortest possible time frame,the parts that I need to get the vehicle that I am working on, up and running and I can say ,without a doubt in my mind, that Parts Geek is the best and only place that I turn to when in need of any part,for any vehicle that I am working on! My hats off to you Parts Geek and let me take this chance that I have right now, to thank you and your staff for always being attentive to my need for parts for the vehicle that I am working on at any given time!,thank you,thank you,thank you Parts Geek and your staff for always being there to get me the parts that I need,I really have no idea what I would do without you and I am glad that I don't have to do without you, Your the Best,your loyal customer, thanks again, David Measles

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Parts Geek On August 6 2020 I called parts geek as I usually do through years to get advice on parts for my 2011 ******* *******

On August 6 2020 I called parts geek as I usually do through years to get advice on parts for my 2011 ***. This is the first time I have a *** and I wasn't sure which parts to get. I call parts geek and told the sales agent that I needed advise on which suspension parts to get for my car and I provided him with the VIN# to make sure things are perfect and based on my VIN# and their database the agent built the order for me. I also advised the agent that I was traveling fro work and wouldn't be home to check the parts until I was able to get back home in a few weeks due to COVID-19 but the sales agent assured me that everything was going to be flawless which now is not the case anymore. During my time with customer service I was explaining the situation to the costumer service agent and she was very inpatient and explained to me that they have a 30 returns policy and there was nothing she could do and instead of transferring me to a supervisor where I could explain what happened she simply hanged up the phone on me. I called them back and this time I got a very nice young man that allowed me to explained what happened and he told about the same 30 days return policy. I went ahead and started to explain to him that I informed the sales agent that I was traveling, I wasn't able to check the parts till I brought them to the mechanic upon my return and I ave never been informed of the policy limitation or potential issues if it took over 30 days to open the box and check on the product. I have been dealing with parts geek for years and have been under the comfort to know that they always get my parts right and in the very few returns I need to make over the years, this is the first time that I feel like I'm been penalized fro a mistake made by their "professional" advisers to the point where the impolite lady told me that "this is how their parts are made and there must be a problem with my car". I'm really chocked with the situation I'm in right now during COVID and a company like parts geek will make me loose almost 1k bucks fro a part that their "professional" adviser suggested to me (my purchase was placed over the phone and not online) just because a few words in a piece of paper? Where is the recording of the phone call where they can clearly hear that their staff member called "professional" gave me wrong advise and now I have to pay the bill? What would happened fi I was within the first 30 days and after the mechanic dismantle the car realize that the part is wrong, would parts geek cover the extra cost for storage of my vehicle till replacement part arrive? This is very unfortunate that a company would behave in such a disrespectful way to any costumer specially during such hard times and this horrible CIVID crap. My car is 2011 worth 4k and not a new super expensive machine and I had to borrow a friends CC to make the purchase to finally get the suspension done before the winter and now thanks to parts geek's "professional advisers" they will keep my money and I won't be able to fix my car any time soon. THANK YOU FOR SCREWING ME AND MY FAMILY DURING COVID!

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D. Windler
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Mar 07, 2024 12:42 pm EST
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Ordered a part on Parts Geek web site. After I ordered on their site it had a $15 coupon offer. I clicked on it and it automatically signed me up for a auto smart savings subscription. I didn't want this this is a scam. I called to cancel and I am getting the runaround. I won't be ordering anymore from parts geek.

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R. Treutel
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Mar 07, 2024 2:11 am EST
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order number *** I ordered a kit that was to include rotors and pads for all four tires for my 2019 *** vin #***. The rotors and pads were put on all four tires. When trying to drive the vehicle it was found that the items sent were 4 rotors and pads for the back tires. The new rotors were taken off the front as the vehicle would not drive. I have contacted the company and asked for the correct rotors and pads be sent fo the front. They refuse to send them saying it was a kit and they want all the parts sent back and they need to be in new form. The back rotors have been in use for a week so they are not new and the ones put on the front were damaged as they were the incorrect item.I have chatted with supervisor Victor C and he moved the issue to warehouse mgr Jan V and Ruben who is the one saying he will not send the correct parts. i have attached pictures of the rotors and pads that do not fit, you can see the damage done when i tried to drive the car. It seems the items for the back are in a box listed for the front.

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O. Purdy
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Mar 06, 2024 11:00 pm EST
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On 10/7/22, I placed an order for 2 new *** batteries part # *** for $330.43/each ($660.86) plus shipping of $24.47 and tax of $37.68 for a total of $723.01 (order #-***). On 10/13/22, I received 2 used, dirty batteries with corrosion on the terminals. I contacted Parts Geek LLC indicating this was unacceptable and I am demanding a full refund as they have deceptively sold me 2 used batteries. Parts Geek LLC has not issued me a refund and further responded by requesting that I send the used batteries to a different company location in a different state at my expense. The cost of shipping (2) 50lb. batteries is more than the value of used batteries. This company misrepresented what they are selling - they are selling used auto parts at the price of new auto parts.I am demanding a full refund of $723.01.

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A. Ritchie
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Mar 06, 2024 2:03 pm EST
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I ordered a part and it shipped October 5, 2022. The tracking link provided has never worked and never updated for me to view but yet, if I call customer service they can see that it has not moved. My call on Oct 14th was that if there is no movement to call back immediately on the 15th. Of course I have to call for customer service to tell me about tracking... remember I can't see updates and they tell me I must wait another day. I asked to speak to a SUPERVISOR. Gustavo, a supervisor, says that partsgeek is a middle man -they take the order but the part is shipped from ACI and until they get authorization of money returned to partsgeek from ACI, they don't have the money to refund me. I asked why is my money I paid you dependent on the refund from them, that is your business model and not my problem. I paid you so I expect you to provide a refund? This makes no sense. I asked to speak to his manager and he tells me no one is above him except the CEO. So, I asked to speak to the CEO but Gustavo says the CEO will not answer his phone. What kind of racket is this where I have to wait for the company I paid money for a part, I did not receive but will need to wait even more time because in order to get a refund they have to get the money from another company to be able to refund THEIR customer.

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A. Rutherford
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Mar 06, 2024 11:04 am EST
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I ordered a part back in may that was supposed to be the OE specifications. Since then, the part I ordered has caused 1000 or more in repairs. I submitted a request to return said part because it was defective, and customer service was rude even though I am eligible for a warranty return. I want a full refund. Terrible customer service, second issue I've had with this business.

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R. Robel
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Mar 05, 2024 11:21 pm EST
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Good morning, I ordered upper and lowers A arms for my work truck on 9/20 order # -***. Today is 10/17 and still have not received them! I contacted parts geek on 10/4 to notify them that I had not received the parts and that the tracking link showed the label was created but never shipped from the warehouse. I asked if they could send me another set for my truck and if the other ones ever showed up I would send them back. Or could they at least refund my money so that I can purchase them from somewhere else but was told I had to wait until there investigation was complete I’ve waited long enough I really need my truck to earn a living and can’t continue “over 4 weeks now” to wait for them to do an investigation which is already into its second week. After many emails and still no parts or a refund I’m stuck with no other option then to contact bbb. Please help me to resolve this issue. Thank you sincerely

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Z. Osinski
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Mar 05, 2024 10:00 pm EST
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Placed an order for a window regulator for my ***. I ordered the left hand (driver's side). The part that arrived was the right hand (passenger side) I also paid for 2-day shipping when I contacted customer service. They would not send out the correct part unless I made a new order. I would be out another $300 bucks and would have to wait another week for the part. I spoke to 2 different customer service reps and their supervisor and non of them would send me the correct part. They admitted to the warehouse sending the wrong part. Each one kept telling me there was nothing they could do. to fix the issue and I would have to send in the incorrect part to get my refund.

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V. Reilly
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Mar 05, 2024 6:59 pm EST
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I ordered HUBS for my 2013 ***. When I received the parts i opened them to try and install them on my car when I released they were the wrong part. I then went to a local store to purchase the correct hubs. I then packaged them up and returned them back to Parts geek. I had to pay for the shipping back myself. I waited for almost a month before I had to reach out to them several time for them to find the parts in the warehouse. They stated because I opened them they would not issue me a refund. They were the wrong parts? This is a horrible company and buyers should be made aware.

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10:52 am EST
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Parts Geek Wrong parts sent / no refund

It kills me to be taken advantage of so I write this to alert you all.

On Nov 11th I regrettably ordered rotors for my vehicle and when I went to install them they wouldn't fit over the hub so I knew they were the wrong ones...I fought with costumer service for a return shipping label then sent them back.. Not only did they refuse to refund my funds they kept the rotors and told me the claim will be closed. They claim that rotors were installed therefore no refund will be issued and parts will be discarded, I only tried fitting up 1 out off 4 rotors before I but it back in the box for return. Parts geek is breaking several laws here and somehow needs to be investigated. I will be reaching out to Small claims/ BBB/ Reviews on their website civil lawsuit etc... to make them them accountable. Photo attached shows rotors were not installed

Claimed loss: $180.00

Desired outcome: My refund back in my account

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3:03 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Parts Geek - PartsGeek

Beware! Check thoroughly the parts you buy from this company. I purchased a timing kit for a customer's vehicle, and it almost costed me a lot of money because as it turns out one of the camshaft gears were assembled incorrectly. After my technician installs a timing kit, I have them turn the motor by hand to make sure that the timing marks are lined up...

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Parts Geek Order Process Order Cancelation

On November 7 2023 I placed an order for controls for a 2017 Audi Q5. The next morning I checked with them on a chat asking about hardware for the controls arms. I was told no hardware was included. I asked about part numbers for the control arms so I could order them. I was told they do not carry the hardware. I checked with Rockauto.com and they sell the arms with hardware for less. I then went back to Parts Geek and asked to cancel the order. I was told customers have 1 hour to cancel an order once placed. This order was not shipped at this point but they refuse to stop it. I was told I could return it. This would force me to pay freight back when it should not ship in the first place.

I find the process and the company ethics to be corrupt and that I am forced to take an order that I can only ship back even though I requested cancellation prior to shipment. I will never buy from them again and will tell anyone who will listen about my experience of horrible customer care.

Claimed loss: $90 in return freight.

Desired outcome: Allow me to return the shipment and have Parts Geek assume the freight and ownership of the items once they surrendered to the shipping location.

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Parts Geek 18103073399

I ordered a replacement part for my truck. the part that came was for 5.0 v8 engine. I have a 4.3 v6. wrong part. I need a return label from you guys to send this part back. I should not have to pay for a return label to send it back. that's terrible cust . service! I'm hoping I do not have to file a complaint with the better business bureau. i would think a big company thrives on good reviews not bad ones

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Parts Geek 1997 Ford Alternator

I went on line 10/12/2023 I have a 1997 Ford Contour GL found the page for the 1997 it is 4 cylinder 12 volts kept paging down on the page for Alternator for 1997 I found one then said I would keep paging I found the one that said it fits 1997 Ford Countour so I bought that one took it to the company that was going to install it happened to be wrong it is not my FAULT that I ordered it because it said for 1997 Ford Countuor GL so now I am being charged double for the alternator and I have to return the wrong one which was not my fault I am very disappointed have ordered from Parts Geek before everything has been fine so now I have to go to the Post Office to mail it which is going to cost me at $20 I am 82 yrs can't lift the damn thing I would appreciate it if you could do a mailing label for me then they can pick it up at my house I am very DISAPPOINTED I expect a reply

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Parts Geek For [protected] Audi A6 Quattro Alternator 29862RX 2014 2.0L 4 Cyl

Order date:Sep 05, 2023

Order total:US $395.74

Order number:[protected]

View order detailsFor [protected] Audi A6 Quattro Alternator 29862RX 2014 2.0L 4 Cyl

Delivered on Wed, Sep 13

For [protected] Audi A6 Quattro Alternator 29862RX 2014 2.0L 4 Cyl

US $368.99

Sold by:

autopartsgeek2

Item ordered 9/5, delivered 9/13, return request sent 10/5.

The response from customer service was:

Hello,

I'm sorry but it looks like our system does not accept returns any longer once order is beyond 30 days from the purchase date.

Frank R

Customer Experience Specialist.

PartsGeek LLC

XS[[[protected]][OKZ1ZWZSRR56M]]

Frank sent this response twice.

The alternator was broken (see pictures). Also, while I met the 30 day return request, I think the 30 days should begin the date I received the item...I wouldn't know it was defective until I received it? It took me a couple weeks to find an installer...so that was the delay.

Desired outcome: I would like to return the alternator and have a new, good, alternator delivered. No refund.

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3:46 pm EDT
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Parts Geek parts, order number 18-[protected]

You sent me parts that do not fit the vehicle - 1973 Mustang - I ordered for (along with one very damaged air filter that was packed poorly), Your return process is way do difficult and puts the onus on me to pay for shipping for your problems. I have chosen to give up, but just wanted to let you know how unsatisfied I am and will no longer be ordering from your Company.

Desired outcome: None

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5:03 pm EDT

Parts Geek Strut

I purchased a part from you and it wasn't the right part. I have been on hold for an hour and still no answer, I have used the option to be called back twice and you never called back.. I have used this company for alot of jobs.. It seems that the quality of the products and pride in pleasing the customer has gone down hill in the last year.. I am not satisfied and just want my money back.. Need a return label.. Anser your phone

Desired outcome: Refund

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Parts Geek 18-[protected]

I placed this order on september 12th, 2023

And needed these parts by or before september 16, 2023

And was charged $74.14 for two day delivery...

I started a chat with your online service and they said it was

For only two parts... Why would anyone pay

$74.14 to ship only two parts and not get the other parts

Delivered all at the same time...? This is such b.S.!

Why would you offer 2 day shipping for

Only part of my order... This is not right!

This is pure thief and misleading to the customer...

These parts were ordered together so we could get

The transmission in this week-end...

Desired outcome: AT LEAST REFUND THE TWO DAY SHIPPING CHARGES ... WHICH IS NOT FAIR TO THE CUSTOMER to MISLEAD THEMTO BELIEVING ALL MY ORDER WOULD BE 2 DAY DELIVERY ???

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Parts Geek Customer Reviews Overview

Parts Geek is an online auto parts and accessories retailer offering a wide selection of new, OEM, aftermarket, and refurbished parts for a diverse range of vehicle makes and models. Customers can search for and purchase parts including engine components, brakes, steering systems, and more through the company's website. The service aims to provide a convenient shopping experience with a focus on offering a variety of auto parts options to meet different automotive needs.

Parts Geek In-depth Review

In Summary: Parts Geek offers a comprehensive online platform for automotive parts and accessories with a focus on variety and competitive pricing. The website is designed for easy navigation and is mobile-responsive, ensuring a seamless shopping experience. With a vast selection of parts for different vehicle makes and models, including rare components, Parts Geek stands out for its extensive product range. While pricing is competitive, shipping costs can vary. Customer service is knowledgeable, and the company provides a clear return policy. Shipping and delivery are reliable with good packaging quality, though delivery timeframes can fluctuate. The authenticity of parts is generally well-regarded, with warranties provided. The checkout process is secure with multiple payment options. User reviews indicate satisfactory customer service and resolution of complaints. Parts Geek maintains a level of business transparency and has made efforts in community and environmental responsibility. Educational resources are available for DIY enthusiasts. Loyalty programs and legal compliance further enhance customer trust. Overall, Parts Geek is a solid choice for auto parts shoppers, balancing cost, quality, and service.

Website Usability and Design: The Parts Geek website offers a user-friendly experience with intuitive navigation and layout. The mobile responsiveness ensures that users can easily browse and shop for parts on various devices. The search functionality is robust, allowing customers to quickly find specific parts through keywords, part numbers, or vehicle specifications.

Product Range and Selection: Parts Geek boasts an impressive variety of automotive parts, including both common and hard-to-find components. The coverage of different vehicle makes and models is extensive, catering to a wide range of customer needs.

Pricing and Value for Money: The prices on Parts Geek are competitive when compared with other online auto parts retailers. Occasional discounts and deals are offered, though shipping costs and options should be considered when evaluating the overall value for money.

Customer Service: The responsiveness of customer service is adequate, with multiple support channels available. The staff demonstrates expertise and knowledgeability in automotive parts. The return and exchange policies are clearly outlined, providing customers with a sense of security when making purchases.

Shipping and Delivery: Delivery timeframes are generally in line with industry standards, though they can vary based on the item and location. Packaging quality is consistently good, protecting items during transit. Tracking and carrier options are provided, allowing customers to monitor their shipments.

Quality and Authenticity of Parts: Parts Geek offers a mix of OEM and aftermarket parts, catering to different preferences and budgets. Warranties and guarantees are provided, giving customers confidence in their purchases. Customer reviews and feedback are predominantly positive, reflecting satisfaction with the quality of parts.

Checkout Process: The checkout process on Parts Geek is straightforward, with a variety of payment options available. Security and privacy measures are in place to protect customer information. Order confirmation and receipt are promptly provided, ensuring a transparent transaction.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with many users praising the selection and pricing. The resolution of complaints is handled professionally, contributing to a good rate of repeat business.

Business Transparency and Trustworthiness: Parts Geek has established a reputation for reliability and trustworthiness in the auto parts industry. While specific certifications and endorsements are not detailed, the company's history and transparency of business practices contribute to its credibility.

Community and Environmental Responsibility: The company has shown efforts in sustainability and community involvement. While eco-friendly packaging options are not explicitly mentioned, the overall environmental responsibility is considered in business operations.

Website Educational Resources: Parts Geek provides valuable educational resources, including DIY guides, tutorials, and vehicle maintenance tips. These resources are beneficial for customers looking to understand more about parts and their functionality.

Loyalty Programs and Incentives: The website offers loyalty programs and incentives such as rewards programs and referral benefits, which enhance the shopping experience for returning customers.

Legal and Ethical Compliance: Parts Geek adheres to trade regulations and data protection laws, ensuring legal and ethical compliance in all transactions. Intellectual property rights are respected, further establishing the company's commitment to ethical business practices.

Overall Experience and Satisfaction: In conclusion, Parts Geek provides a positive overall shopping experience with a few areas for improvement. The pros include a wide selection of parts, competitive pricing, and a user-friendly website. Cons may include variable shipping costs and delivery times. Final recommendations would encourage potential customers to consider Parts Geek, especially for hard-to-find parts, while keeping an eye on shipping costs. Compared to industry standards, Parts Geek holds its own as a reliable source for auto parts.

How to file a complaint about Parts Geek?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Parts Geek in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Parts Geek. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue.

This guide will help you effectively file a complaint about Parts Geek on ComplaintsBoard.com.

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