Parkdean Resorts (formerly Park Resorts)
Reviews and Complaints

i bought my caravan in 2015 from cresswell towers (park resorts) snice then i have complained about my van being uneven only to be ignored since then my freind looked underneath to find chassis is bent and twisted.on pointing this out and demanding a independent report witch the report says the van was like this before i bought it.should this caravan been sold in this conditionas they are only offering to fix it .witch i dont agree with., can anyone give me any advice

We purchased 2 static caravans from Park resorts at Southview in April 2014 for approx. £19500 from inheritance from parents. The idea was too use the caravans to rent out to holiday makers to provide income throughout the year. The first and second years were fairly ok and a small profit was made after paying site fees to Park resorts.

At the end of the 2 years we owed a balance of @ £1500 in respect of site fees and were unable to clear these due to change of circumstances with work and bad health.

We tried to sell caravans but at that time had no interest and the site did not make any offer to buy them back. In view of use unable to clear the debt they passed our case for legal action and took possession of caravans and content's .

Park resorts obtained 3 valuations and were only able to sell both caravans for £1150 with us still owing £4500 which we are now paying at £30 per month.

We are investigating further and find it very difficult to understand that 2 caravans worth @ £20k are not even worth 10%, 2 yaers later.

Last year in january I had an accident and was unable to work due to this. As a result I informed park resorts of this due to not being able to pay my pitch fees. They informed me that I could pay half and then pay the rest monthly. I then managed to get the money to do this but was then told it was too late and the fees had to be paid in full. At this time I was still not working and kept in touch trying to sort the problem out but I was then informed in may by a friend that my caravan had been moved from the pitch it was on. When I went to see about it I found that they had broken into my caravan and removed it. I had quite a few personal belongings outside the caravan which had gone missing and also had my belongings inside the caravan. The manager told me that they had notified me of this but I told him that I had not received anything from them. He then told me that the caravan was being sold the following week. I asked if I could retrieve my belongings to which he said yes. When I got to the caravan everything inside was on the floor and there was quite a bit of damage to both the outside and some of the items inside.
I then left and complained to them and their head office about the way I had been treated but got no reply from their head office. I have now been receiving letters and emails from a debt collection agency saying that I owe nearly £3000. They sent me an email on 8/12/2016 and it clearly states in there that they disconnected my caravan in march and also it shows that they are still saying that I owe for pitch fees for the whole year. I have spoken to them and asked what this debt is for and they told me that it is for items outstanding and does not include pitch fees but in the email from december it clearly states in the invoice that they are still charging me the pitch fees and that the caravan was sold in june. I have asked why I am being charged when it is clearly stated in the invoice that the caravan has been sold. Then yesterday I received another email from them saying that they are prepared to drop the amount by almost £1000 to just under £2000 as I have told them that I am still not working and not receiving any income and am awaiting another operation due to my accident and I am currently moving between friends and family to live due to splitting up with my partner last year. All I want is to solve this matter and cannot see how I owe money when park resorts clearly sold my caravan in june

we have recently brought a caravan for 11, 000 and the ground rent is about 4, 500 which we can afford however the money we get to pay the rent comes from a tenant living in our property because of this when she is late with rent we are we have explained the situation to the manager and he said that he will speak about putting us back on direct debit which allows us to pay 480 a month however they refused however the manager said he would give us 2 weeks to start paying before the caravan is disconnected from gas electric and water however another staff member said that we will be disconnected as of 12/07/2016 which is tomorrow which is making it hard on my diabetic and epileptic son who lives with me and my other son when we first moved in they knew that we had just moved out of our house and had no where to live yet they still gave us the caravan despite the requirement for a council tax bill which we didn't have till late in the year which is also causing problems so now we have money to pay but despite this they are refusing to give us any time to pay they. I WILL BE TAKING IT FURTHER IF MY SON HAS ANY FITS BECAUSE OF WHAT THEY ARE DOING.

Holidayed at Eyemouth park resort and loved the area so after a sales pitch decided to buy. A year later we're unable to travel due to ill health we approached site office to talk about selling and we're stunned to hear our caravan was only worth £1500. I've heard of depreciation but £17500 loss in one year is ridiculous, after that we went through a whole cat and mouse chase with managers in site office. We finally had to pay 2016 fees or face dire circumstances,
For some reason they are always changing managers or are out on site or on holiday. I believe park resorts need to be investigated for some sort of highway robbery.

In September 2015 my Aunt (75 years old) bought a holiday home at Sandy Bay site on the Northumberland coast near Newbiggin -by- sea at a cost of £10, 000. Unfortunatelf due to a sudden downturn in her health she now finds she can no longer use the caravan. So on 22/03/2016 I approached Park to see about them buying back the van, they had asked for first refusal when she bought it, now I know why! I was told they could only offer "book"price for that size, make, bedrooms etc, this came to £1, 800 ! So in 6 months it had devalued by a staggering £8, 200. and as thie interim period had been winter it had only been used 2 or 3 times. The fees have been paid for 2016 in Dec 2015 as per site rules. I am absolutely appalled at the treatment she is recieving, no one answering her calls, if she does get someone they promise to ring back but don't. Now I know how Park at Sandy bay can pay for the new expansion, by scamming people out of their hard earned cash by offering a pittance to buy back caravans which people have invested a lot of money in, then no doubt selling the same vans for another £10, 000 as soon as another customer (mug) comes along. Obviously staff are selected for their lack of concience. D Cowton.

EASYLET GUARANTEED INCOME SCHEME

Park resorts the whole 2015 season also including the Christmas period.

I signed up for the whole of the above, they let my caravan on four occasions from 02/10/2015 to 16/10/2015 the revenue generated was £318.93 but after deductions of linen charges @ £10 X 2 bookings £20.00 commission @ 20% plus VAT £71.74 leaving me with total earnings of £227 19 . I asked for this to be paid to my bank on 10/11/2015 I am still waiting for this to happen.

During this period I had paid all the bills asked for Gas, Electricity, Interior cleaning, Exterior cleaning, Linen charges.

The situation at present is that because I complained about what was going on they have terminated my right to occupy a pitch on the park but they are still claiming the £4, 067.84 2016 site fees, they are also threatening to take legal action to recover the above fees which I cannot owe due to their action and the threat of ruining my credit rating.

After what I can only describe as the holiday from hell ie wrong accommodation, dirty, plastic in clubhouse food.ive followed the correct complaints procedure to me offered the disgusting sum of £43 in compensation of a £1159 holiday and want to know what to do now as I'm not willing to let such a cowboy company to get away with this.

Park Resorts allowing bulllying by owners children to a child with a disability.
We are having to leave Cresswell Towers due to our daughter being bullied by 2 owners children. She is terriefied of going back there...No help at all from Park Resorts. We are removing our holiday home from Park Resorts on 17/04/2015.
Costing us disconnection charges and removal transport.
No help at all from them and the other owners not even disciplined about the bullying from there children...
We are absolutely shocked at the attitude of Park resorts to this.
We are going to see a solicitor about this.

Park Resorts manager at Cresswell towers Northumberland had meeting with all owners and promised new car parking areas and the old areas done up...Guess what this has never happened...Why does this company promise the world and then do naff all ...I know ...This is because this company is a rip off company...Do not buy from these sharks...That is why they are called SHAR RESORTS...

I had a last minute booking from a young lady and her children on Friday 4th of July but on Saturday the 5th I received a call from the caravan site at approximately 5pm (No other calls before) to say there had been an issue with the lady and her friend staying in my caravan, causing trouble on Friday night, so the site have had to disconnect my water and electric supply to the caravan as the guests would not leave the caravan site.
I drove down to site arriving half an hour later to find the lady leaving the caravan with no problem and my caravan without water or electric, so I went to the manager and apologised for my guests’ behaviour. He accepted my apology and sympathised with my situation, I asked if my water and electric will be reconnected by Monday afternoon as I has other guests arriving at 3pm on the Monday and he guaranteed me that it would, so I left site.

Monday came and my caravan cleaner attended site as usual at 1pm to prepare the van before the other guests arrived, only to find no water or electric on in the caravan. She went to reception to find out if it would be on before 3pm and they said they would send someone within 15 minutes maximum.
30 minutes passed and nobody arrived, she then phoned reception to be told she will need to come back to reception to speak to a member of staff, where she was told that she would have to pay a disconnection and reconnection charge (£52) to get it reconnected.

She then contacted me, resulting in me taking time out from work to ring reception to explain that I was not aware of any charge being added to my account as I had cleared up the issue with a member of management. As I’m sure you can appreciate, I was annoyed that i was paying a cleaner that couldn’t clean and I had to take time out from work to resolve an issue that I assumed had been resolved two days ago (I felt like I was being held to ransom)
After a few more calls a member of staff agreed to put the gas and electric back on asap but this didn’t happen until 4pm after my new guest arrived, resulting in me having to give them a £50 refund for the inconvenience.

After being out of pocket and a lot of inconvenience caused all round, I assumed that was the issue solved, until I later received a bill approximately 2 months later asking for the £52 disconnection/reconnection charge. I visited reception and explained the I received no further communication Until I received my annual site fee through, a month later, including the £52 charge on it so I attended the office again and was told the charge would not be dropped as I was responsible for my guest.

I appreciate I am fully responsible for my guests at all times and always try to ensure they abide by site rules at all times, and aside from this one occasion I have had no trouble with any guests. Had I of been contacted by a member of staff on site immediately or at the first available opportunity, I would have attended site myself and ensured the guests left as requested, but being contacted the day after and finding my supply had been disconnected is not acceptablesituation (again) and received very little help or interest, I explained I would be sending an invoice for the money I lost (refunding the guests, visiting site and taking time out of work to resolve this) which totals more than the £52 I am expected to pay, and was reassured by the lady she will look into it for me.

WORSE THAN WONGA - SHARK RESORTS - This is a plea from one owner to another of a static caravan on any park resort site it appears we all have the same problems - lobby the head off and tell them we are not going to keep paying their rip of prices and putting up with their rip off antics - tell everyone you see not to get caught up with this unscrupulous bunch.

I concur with all of the comments about this company - I don't know how they are legally allowed to trade. They are a disgrace. A relative hadn't been in the caravan a year and had to sell for personal reasons. Firstly offered £500, raised to £1, 000 and she ended up with £1, 500 - for a caravan she bought for £10, 000.

But get this - it was conveniently worth £10, 000 when they 'invited' her to upgrade to a £20, 000 van! Thank goodness she didn't. They were also advertising a van only one year younger than my mum's for £14, 000! And don’t even try to sell privately as they stitch you up completely. Their contracts are so unbelievably punitive - they might appear to be legal but they are immoral!

I booked a sun holiday to park resorts bideford bay. It is our only holiday of the year and so was very much looking forward to it. Upon arrival the site is dirty and aged. We checked in ok and went to our "silver" "chalet" well it looked more like an airraid shelter you wouldn't let animals sleep in. The smell was horrendous. They'd put us so far from the entertainment and up a really steep hill. We have a 3yr old and she struggled to get up it. We decided to just leave as after a walk round the site we decided was no point complaining on site as it all looked pretty disgusting to be honest. Once home I complained via their website but keep getting the same scripted email back. They are basically saying it was perfectly acceptable and we should of let them deal with the issues on site. Needless to say they are not offering any form of refund and that's basically it. I am disgusted by the company and my children are left holiday less this year!

Bad company, promised the earth and lots of help and letting of the caravans we bought, we bought 2 vans and moved another oto site and got offered free rental for 2 yrs and steps and gas, plus free letting service then at 8% after that for all vans.
well after spending over 30000 on everything they decide oh the rules have changed and we dont let vans older than 7 yrs now!, that was the whole idea of going there. im now pulling everything off there in the next few weeks and using my own equipment to do it let them try and stop me moving my own property off to haven least there more honest and have a head offixce if things go wrong, park or should i say shark resorts seem to have no formal head office now just a park support team at hemel.
dont do it, dont go there, dont even buy a holiday there. they are ###

Park Resorts - Stay far away from Park Resorts [Comment in Complaint]
Agree totally with comments, bought a mobile home at Southview Leisure Park in Skegness, not for subletting but to live here for 10 months of the year. The after sales attention is appalling, am trying to find out who to complain to above the Parks Manager, because the general manager at Southview is so ignorant, doesn't even acknowledge having received a letter of complaint, if anyone has a name or number would so appreciate..

We purchased our static caravan from Park Resorts a few years ago and soon found that some of the residents were complaining of being driven off site by the bullying tactics of the general management and to be honest we didn't really pay much attention at first and thought that being warned beforehand would offer some protection should we be subjected to the same type of harassment.

In other words we would see them in court however recently a static caravan on the site was bunt to the ground and not long before that an old clapped out caravan that was owned by Park Resorts was placed just next to the caravan that was raised to the ground during the fire and the gossip around site is that the park was trying to push the owner of the caravan off site because they need the space to sell more static caravans and the old shack parked next to it that was not even plumbed up to services was an insurance write-off job.

Today we found ourselves subjected to "unusual actions" and can only conclude that we ourselves are now on the hit list because our caravan is located on a particularly attractive location within the park and knowing what has gone on before makes us extremely concerned about how we should proceed in getting the hell out of here especially if we put up a fight and the camp site acts outside the laws.

I post this to not only warn the public but to offer some protection should our caravan suddenly go up in a puff of smoke and the park tries to say that it was just another accident.

Visiting a Park Resorts Ltd holiday park for a holiday puts you in a good frame of mind. Beware of the VERBAL promises by Park Resorts Salesmen of how you can buy a caravan with a small deposit and the finance supplied by them will pay for itself each month with very very PROMISED OPTIMISTIC rental income. If the company makes you a promise ask for it in writing signed by a director listed at companies house as staff turnover is very high and normally changes every season. This means your verbal promise of rental income that is unlikely to transpire can never be taken to court as misold as you probably will not see the sales (high commission based )person after the season has ended. Leaving you with high finance payments to pay each month on a rented plot of land that you can be told to vacate your caravan from in 30 days with a cost of 15% of your caravan to take it off site plus discoonection charges for water & electric. Beware of any VERBAL PROMISES and seek a solicitor before signing up as you are making a big commitment to pay for many hidden charges with a contract that COSTS to terminate. BE AWARE that park resorts caravans devalue very quickly should you want to sell which has to go through them at 15% they rarely buy back unless at a very low price less the extra termination charges. As you do not own the land that your caravan is sited on and cannot seek legal protection from normal leasehold or Park Homes legislation you have very little rights and must not do anything tp upset Park Resorts as they will ask you to remove your caravan at a cost. Advice - find some cheap freehold land and buy a second hand caravan on ebay reasonable ones from £4, 000 ( where do you think Park Resorts get them from at the market rate ). Goodluck with being careful to get advice first from caravan organisations to avoid an expensive venture. Remember if you get the verbal promise in writing you can take them to court and you may find that they will not put the verbal promise in writing for that very reason.

I owned a caravan which was financed and was sited on Valley farm caravan park. I had some financial problems and approached the company (Park Resorts) for help or advice. I was told they were not interested and I had to pay my outstanding site fees or they would sell my caravan.

I pointed out to them that as the caravan was financed they could not sell it...guess what, went to collect some of our personal effects from the caravan and it was gone with all my families belongings. When I spoke to the staff they claimed the did not know where my caravan had gone to but asked me not to contact the police until they had investigated. I received a call approx. 10 days later telling me they were sorry but my caravan had been sold and was now in Norway.

Despite meetings with the park Manager I am no further forward however I was informed by the finance company that Park Resorts had paid off the balance outstanding without my knowledge.

I have paid 2-3 months of finance for a caravan that was sold without my knowledge...all our belongings including family photographs have been lost ..we are without a caravan and have not been offered any compensation by Park resorts.

I have requested a name of someone at head office to deal with...not forthcomming

I have rquested info. on the sale of caravan...not given

Overall treated like a pieceof dirt despite their acclaimed customer service mission statement

I believe we are entitled to better treatment than we have received and should be compensated for our loss and stress we have gone through