Clearlight Security
reviews and complaints

I ordered and received product from this company. I followed instructions on returning a non working item as told. My return was confirmed and I was told my money would be refunded by a specific date and I have never received a refund back. Now the company will not reply to emails and does not EVER answer its phone or return messages. They now have their product back and my money.

I ordered a defective device from this company and had an extremely hard time getting a hold of them. after a couple weeks I finally got an email back with an RMA number to send it back to get my refund and now a month later I have still received no refund and cannot get a hold of them. I have called and left messages but get no replies. This device was $140 and I would like my money back

I recently purchased a security camera on the internet from Spy Gear Gadgets DBA Clearlight Electronics 14074 Trade Center Drive #300 Fishers, IN. The camera does not work and repeated attempts to contact the company by phone and email has not been successful. The company will not take defective returns without an RMA number which has to be issued by the company which will not return my calls. I would like a full refund of the purchase price of $134.50 Order #65459. Thank you for your assistance.

I ordered some electronic equipment that was misrepresented and was told to send it back for a full refund. Sent it back, *** like I was instructed by USPS. They recieved it on 1/23 and said I would be refunded in a couple of days. Then I was told it takes up to 5-10 days. Several requests on phone message and email. No response. It has been over a month since they recieved it and still no refund. I do have email confirmation they would give full refund but they will not do it. They owe me $843 which is what I paid. It cost me $31.85 to send the order back.

I purchased a hidden camera for security purposes as someone has been shooting our vehicles with a bb gun. I chose a pinhole wifi camera with night vision and extra memory. Upon receipt I followed all of the directions to set up the camera, but the camera would not connect. I attempted to contact the live support via live chat and received a response almost a day later stating that I just wasn't setting the camera up correctly. After receiving no guidance via the email response I attempted to call several times, leaving a voice message. No matter what time of day I called, no one answered the phones. I also sent two emails to which I got no response. After a week of waiting, I requested a refund and per their policies you must have an RMA # and return the item within 14 days. Due to the fact it seemed obvious that no one would reply to me with the RMA# within their required time frame, I sent the product back in new condition over night before the 14 day time period because I feel t...

I purchased a camera from spygeargadgets that originally worked fine. The camera stopped working and after making several calls with no one ever answering, I started sending emails. I had a couple replies from spygeargadgets via email stating that they were having a server issues and that the issues should be resolved within two weeks. After two weeks and several more emails, I received an email stating that my camera would no longer work and asked for my purchase number and date of purchase., " which I sent to them" Another a week or so, I received another email stating that spygeragadgets would refund my money or replace the camera for one of the same price and sent me a link of their cameras that will now work with their server. I replied stating my choice of camera or a refund. That was two weeks ago and after several more emails to them, I still have not heard back. Besides the fact that they do not answer their phone, online chat isn't an option because they do not respond to th...

I purchased several cameras ONLINE from this business. The cameras all have worked well and I have had no problems with the exception of (1 ) camera. I purchased the camera online and it arrived. I set up the camera on a Thursday with No issues and it worked fine until Sunday when the camera turned off and would not turn on. I attempted to contact this company at the number listed on their website [protected]( I also sent an email to [protected]@spygeargadgets.com) There was no person to answer the phone and I was told to leave a message. I left a message on Sunday and waited on Monday for a return call which I did not receive one. I attempted numerous times to contact them and was always told to leave a message. I sent a follow up email advising I was going to make a complaint with ComplaintsBoard.com and Indiana Attorney General reference their false advertising related to customer service and technical support. I then received an email with the RMA # that was needed to return my product. I returned the ...

I purchased a hidden camera for security purposes as someone has been shooting our vehicles with a bb gun. I chose a pinhole wifi camera with night vision and extra memory. Upon receipt I followed all of the directions to set up the camera, but the camera would not connect. I attempted to contact the live support via live chat and received a response almost a day later stating that I just wasn't setting the camera up correctly. After receiving no guidance via the email response I attempted to call several times, leaving a voice message. No matter what time of day I called, no one answered the phones. I also sent two emails to which I got no response. After a week of waiting, I requested a refund and per their policies you must have an RMA # and return the item within 14 days. Due to the fact it seemed obvious that no one would reply to me with the RMA# within their required time frame, I sent the product back in new condition over night before the 14 day time period because I feel they are purposely not responding to avoid having to give me a refund.

I returned the device as it did not fit my needs. I did return the item as per their Return Policy and did follow everything as requested from them. They send me a RMA which was valid for 3 days, and the item must be shipped back no later than 5/23, which I did: delivered on 5/22 at 2:44 PM. I did send back the item via a method with trackable shipping such as USPS w/ Delivery Confirmation (Priority Mail 2-day Tracking number [protected] 14). Since then I have sent numerous emails (around 8 emails) to [protected]@spygeargadgets.com and called [protected] and left about 5 voices messages with NO responses. The only reply received was on July 5th saying the following: " Hi there, Sorry for the delay in getting back with you, our offices were closed this week for the holiday - I've requested an update from our warehouse and will have an update for you by Monday. Have a nice weekend! Regards, Robert M." I have being left in the dark, with NO refund (over $400), with NO responses, with nothing. Unfortunately they didn't leave me any option, but writing a bad review, because I don't know what else to do. I am extremely surprise this happened to me after seeing the high ratings/reviews for this company, which made me think if those reviews are real or not.