Panera Bread review: terrible service

I ordered and prepaid through the online "rapid-pickup" service before 10am on Monday for an order I needed to pick up at 3:30pm on Tuesday (well over 24 hours in advance). The store left a message at my home number the next day 2 minutes before the scheduled pick-up to say they didn't have what I ordered. Of course, my husband was already there to pick it up. Instead of just apologizing & offering a solution, the manager proceeded to tell him everything I could have done different to make sure they had my order. The store manager insisted it can take over a day for internet orders to appear at the store so they just received it, therefore I should have ordered earlier. Also, seasonal items aren't that popular so they don't make that many to begin with & it disrupts there morning baking schedule so I should just substitute for something they already had. I should have just asked for a refund at that point, but I needed the order for a meeting the next morning. They said they would have it ready by 6am the next day. I had to get up an hour early, drive 20 minutes each way before work to get the order & when I arrived they hadn't bothered to tell the day shift what was going on. So I had to wait AGAIN while they tried to locate my order. I left with the food but still no apology for the inconvenience. I sent an email later that day to the corporate service team via their website telling them how disappointed I was in their service. It is now 2 days later and they haven't bothered to respond either. This company does not care about its customers. DO NOT DO BUSINESS WITH PANERA!