Menu
Panera Bread Customer Service Phone, Email, Contacts

Panera Bread
reviews and complaints

Panera Bread's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.panerabread.com
www.panerabread.com

Learn how the rating is calculated

4.2 7688 Reviews 1522 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Panera Bread complaints 1522

ComplaintsBoard
M
2:47 pm EST

Panera Bread grasshopper in salad

A few years ago, my mother and my aunt went to panera and they got some salads. All of a sudden my mom was sifting through her salad and noticed two little eyes staring at her. It was a grasshopper! (I'm not kidding!) she almost threw up and threw the salad out. Demanding a refund, she did not get one. Such poor service.

Read full review of Panera Bread and 4 comments
Hide full review
4 comments
Add a comment
C
C
Cynthia Dollar
Trinity, US
Oct 04, 2012 7:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is Panera's fault because when we get produce the preper cleans it then preps it more and puts it into an sealed container. Then someone from front line (the ones who makes the food) brings it to the line and puts it out, then makes the food with it. The preper should have see the grasshopper, but if he/she forgot the lid and left to get it then the grasshopper could have gotten in them. But then the person from front line who made the salad should have seen it.

If you was at my store my mg would have not only gave your mother a refund, but give her another salad and/or her pick of an pastry.

M
M
ms_lemon
louville, US
Dec 29, 2010 5:29 am EST

its not panera's fault there produce distributers fault.. but you should have gotten a refund.

M
M
Michael desautels
Hamden, US
Dec 28, 2010 10:32 pm EST

Found grasshopper in stop/shop salad mix merry Christmas

F
F
FreeStupidity
Hermitage, US
May 21, 2009 2:26 pm EDT

I'm glad you think that Panera Bread put a grasshopper in your salad. As if they have control over that.

ComplaintsBoard
V
7:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A couple of month's ago my teen-age son was hired by Panera Bread. He was very excited and told me often how much he enjoyed the job. I read their handbook and they claimed they were a good place to work because of the respect they showed for their employees. Soon enough we found out that they have no respect for their employees. Female employees were...

Read full review of Panera Bread and 225 comments

About Panera Bread

Screenshot Panera Bread
Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked goods, sandwiches, soups, salads, and beverages. The company was founded in 1981 in Kirkwood, Missouri, and has since expanded to over 2,000 locations across the United States and Canada.

One of the key features of Panera Bread is its commitment to using high-quality, fresh ingredients in all of its products. The company sources its ingredients from a variety of local and regional suppliers, and many of its menu items are made from scratch each day. This dedication to quality has helped Panera Bread build a loyal customer base that appreciates the company's focus on healthy, wholesome food.

In addition to its food offerings, Panera Bread also offers a range of beverages, including coffee, tea, and smoothies. The company is known for its commitment to sustainability, and many of its coffee and tea products are sourced from fair trade suppliers.

Panera Bread is also committed to giving back to the community. The company has a number of charitable initiatives, including its Panera Cares program, which offers pay-what-you-can meals to customers in need. Additionally, the company has partnered with a number of organizations to support hunger relief efforts and other charitable causes.

Overall, Panera Bread is a popular and well-respected bakery-cafe chain that offers high-quality, fresh food and beverages. With its commitment to sustainability and charitable giving, the company has built a loyal customer base that appreciates its focus on healthy, wholesome food and community involvement.

Panera Bread Customer Reviews Overview

Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked bread, sandwiches, soups, salads, and pastries. The company has received numerous positive reviews from customers who appreciate the quality of its food, the friendly service, and the cozy atmosphere of its cafes.

Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.

In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.

Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.

Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.
How to file a complaint about Panera Bread?

Here is a comprehensive guide on how to file a complaint or review about Panera Bread on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Panera Bread in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Panera Bread. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Panera Bread on ComplaintsBoard.com. Remember to focus on the company's business category.

Overview of Panera Bread complaint handling

Panera Bread reviews first appeared on Complaints Board on Jun 16, 2008. The latest review Quantity is simply unacceptable was posted on Apr 6, 2024. The latest complaint payment not received was resolved on Jul 16, 2018. Panera Bread has an average consumer rating of 1 stars from 7688 reviews. Panera Bread has resolved 48 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.8
901 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Panera Bread contacts

  2. Panera Bread phone numbers
    +1 (855) 372-6372
    +1 (855) 372-6372
    Click up if you have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number Click down if you have UNsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone number
    Customer Service
    +1 (314) 984-1000
    +1 (314) 984-1000
    Click up if you have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number Click down if you have UNsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone number
    Legal Department
    +1 (312) 629-7219
    +1 (312) 629-7219
    Click up if you have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number Click down if you have UNsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone number
    Media Contact
    +1 (724) 650-5495
    +1 (724) 650-5495
    Click up if you have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number Click down if you have UNsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone number
    Manager
    +1 (303) 356-8374
    +1 (303) 356-8374
    Click up if you have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number Click down if you have UNsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number
    +1 (314) 984-2444
    +1 (314) 984-2444
    Click up if you have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number Click down if you have UNsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone number
    CEO
    More phone numbers
  3. Panera Bread emails
  4. Panera Bread address
    3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
  5. Panera Bread social media
Panera Bread Category
Panera Bread is related to the Fast Food Chains category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.