On February 1 /2016 I went to panera store # 601250 and I make my order in the automatic kiosk. I pay the order with my Paypal debit card.
I sit in my table waiting for my order and I open in my laptop my paypal account to review some purchases.
Then I saw that panera charge twice for the same order at the same time.
I talk to the manager and in a rude manner he told me that was nothing he can do.
I wrote an email to panera and they ask me: panera account number, day time, amount, store #, phone number and email address associated with the panera account.
I supply everything.
Store# 601250
Panera Account number last four digits:7225
Type of order: kiosk
Date of both charges: 2/1/2016
Tine of both charges: 18:06:54
Amount: $5, 16
After all this days, they finally answer that the accounting department can not locate the transaction.
More Panera Bread reviews & complaints
Panera Bread - terrible experience
233
The complaint has been investigated
and resolved to the customer’s satisfaction.
Panera Bread - unsanitary/disgusting/unhealthy
45
The complaint has been investigated
and resolved to the customer’s satisfaction.
Panera Bread - discrimination
10
The complaint has been investigated
and resolved to the customer’s satisfaction.
Panera Bread - working experience
13
The complaint has been investigated
and resolved to the customer’s satisfaction.
Panera Bread - managers
The complaint has been investigated
and resolved to the customer’s satisfaction.
View all Panera Bread reviews and complaints
3 comments
I pass through the area often and love to hit the drive thru early in the AM. The staff is alway pleasant and very eager to please.
How is it their fault that YOU charged yourself twice? YOU used your card at the auto kiosk. You probably hit the button twice when it tells you to only click once.
I am not satisfied with the new menu change. I want the Asian sesame chicken salad back on the menu. When I went to Panera this afternoon they said that they no longer serve that particular salad. I was so frustrated because that was all I ever got. I want them to change their menu back to the way it was before. The new salads do not look appetizing. I will never go back to Panera if they continue to serve the items on their new menu.