Panera Bread review: catering

Yesterday I called the Chelmsford, MA Panera Bread location to confirm they can deliver next day, to my company, a lunch order for ten people. They told me, just go on line and order your order before the end of day. I put together an order for ten lunch items plus drinks, my credit card got charged the full amount plus service and tip, but the order did not arrive. I phone them, they apologized it, told me next time to phone ahead (which I did)! Ten hungry and angry business guests had to run around looking for something to eat.