Panda Express review: Delivery

On 9/7 , I placed an online order at 3:30 pm. I received an email advising receipt of order and delivery by 4:06 pm. At 4:15 I got a call from delivery driver who was lost. I was quite surprised by this as San Diego addresses are easy to find. Anyway he was angry that the maps app had him confused. He sent me a photo of his location he was on Front St., several blocks from me. I tried to explain how to get here and he was just angry and did not listen. I sent him a text with directions. He had hung up. When I tried calling him back x 3, he did not answer. I called the Panda Express store. She said the drivers work for third party. She had no way to contact driver. She suggested I submit order again. She said I wouldn't be charged. When I tried to submit order, got a message that online ordering was not available. Then I called. I got the normal messages and then, "no one is available". Goodbye.! Eventually I submitted my order, received confirmation and food was delivered timely. Of course, I was charged.

I am requesting a refund of $24.89 as soon as possible.

I also would suggest that the stores have better communication with the contract drivers. I will also be writing to door dash to let them know about their driver.

I hope to hear from you very soon.