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1.2 424 Reviews

Panda Express Complaints Summary

15 Resolved
398 Unresolved
Our verdict: If considering services from Panda Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Panda Express reviews & complaints 424

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H
3:32 pm EDT

Panda Express employee

I went to the Panda Express in Turlock, ca yesterday. There was about 3-4 girls. One of the girls was a red head. I was in line to be cashed out and she ignored me for about 5 minutes because she was arguing with a male employee. Not only did she ignore me but she was plain rude to the male employee as well. Telling him to never talk back to her. If that's the kind of employees that Panda Express hires then I feel bad for anyone who goes to eat there. There should be respect amongst conworkers. But this girl obviously didn't have any respect. If she doesn't respect her own co workers how is she expected to respect customers.

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9:45 pm EDT
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Panda Express uncooked food

I usually do not like to make complaints against stores that I frequent. However, this is issue has been experienced by myself and other family members in at least 5 different occasions.

We would purchase 2 or 3 entree plates with teriyaki chicken always as one of the sides. When we take the order home, we noticed that some pieces of chicken were still pink, raw looking. We have been recooking our chicken or throwing at least half (sometimes the entire) portion of chicken.

This is a safety issue for not just myself but all your customers. Please advise the staff to check the chicken thoroughly for core temperature and being fully cooked. I am not asking to serve dried hard chicken. However, turnover of chicken is the most important thing for health and sanitation. Because sometimes, I wonder if that knife cutting the uncooked chicken is being used for the remainder of the day or on other items. This can lead to cross contamination.

Thank you for your time.

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6:51 pm EDT

Panda Express chicken egg roll

I bought chicken egg rolls from your new manhattan Kansas location and I found these stringy silicone pieces inside. Absolutely disgusting. Didn't see until I opened it to add the sauce. I am absolutely appalled that this was found in my food. I am hoping my son and I do not get sick because of this! It has no taste or smell, just silicone strings in my food! There is no way that this is SUPPOSED to be in anyone's food!

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M
1:08 pm EDT

Panda Express lunch rush and availability

My wife, my 2 kids and I arrived around 1240 on a Monday. My wife and order a plate, to stay, with orange chicken and rice. My kids get the same thing except in kids meal form. Apparently, no one was paying attention to the orange chicken because it was out. And when I mean out, I mean there was none left and no one was even cooking it on the stove. We get served our rice, and WAIT 15 MINUTES for our orange chicken to come out. When it finally came out, they put some on all 4 plates but they did not change out the rice THAT HAS BEEN SITTING THERE GETTING COLD FOR 15 MINUTES. I asked to replace the rice and was told no. What a joke! So we sat down with our 30 mean that was partially cold and ate in disbelief how a fast food chain could be this unprepared during lunch rush.

Let's recap.

-no orange chicken during the lunch rush (isn't this ur #1 selling item?)
-no one knew it was out so it wasn't even being made in there back.
-waited 15 minutes for orange chicken while all 4 rice plates got cold.
-once chicken came out, staff wouldn't replace cold rice.
-take-in amount of food given is a JOKE. If u r going to put in 50% less food for take-in, maybe u should also charge less.
- for 30, my family is still hungry, dissapointed, and turned away from ever returning to panda ever again.

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C
11:01 am EDT

Panda Express bad service

hello panda express, I love your food but in this case...I would like to put a complait. Last week Tuesday july 25, 2017, I was visiting Laughing, Nevada. So we stop at the casino Aqurius where we stop to have panda express for dinner...the line was very long (about 10 or 15 persons in front of us) with only one server...one cashier...and one cooker...I think for this kind of traffic you will need 2 servers at least...2 cookers, and 1 cashier...people were frustrated of the waiting...we're very hungry to have the delicious chicken teriyaki and the surprise was the they were no chicken terayaki because the server told us that person in charge on the food handle forgot to take out the chicken out of the freezer...so the chicken was frozen...we end it up having other food which is not very pleased...we order broccoli with beef and was only broccoli, we order other course and was only pineapple...very disappointing...we spend over $50, feel like wasted money. Please if you have a very busy restaurant please have enough people of workers so the line of waiting is fast, and a responsible people so all meals are well served. Thank you Panda...Carlos Reyna my email is [protected]@gmail.com

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hardfistmom
, US
Jul 31, 2017 12:20 pm EDT

People make mistakes, no need to get upset over it. Before you judge other just look at all the spelling and grammar mistakes you have made.

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T
9:30 pm EDT

Panda Express product availability

I am from oxford, Alabama. Working nights a lot I cannot get to a restraunt before 9:00 pm. However every night I stop by the panda here in our area and they are always out of the food I want by 9:10 and refuse to cook any. ITS HIGHLY agrivating and extremely inconvenient when they never have any of the entrees that i would pay for. Furthermore many of the assiciotes are unattentive and whenever I can get food it's either wrong or under/over cooked. The staff always has some sort of disbelief when I say the order is incorrect or missing something.

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M
8:05 pm EDT

Panda Express food

When I was placing two orders at Panda off of Mt.Vernon I 1st placed a Panda bowl with cho-mein and orange chicken, 2nd was a 2 plate one entree with Rice and Double Orange Chicken, after I realized that the bowl was pretty much the same price as a 2 plate & 1 entree (1.10$) asked to change my pand bowl I was told no because my bowl was already made, also got told she'll just add a side not considering that I clearly wanted to change my order. I felt cut off I payed for a side that came in a little box when I could've had 2 orders of 2 entees and 1 side.

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J
7:06 pm EDT

Panda Express we went thru the drive thru and ordered a bigger plate and didn't get what I ordered

We went to the panda at eastern and Sahara in Las Vegas NV and went to drive thru and we ordered a bigger plate and two regular plates. When we got done she said she will have the total at the window. So when we got to the window I asked her to repeat my order. She held up a finger and closed the window. She came back and told us the order for the two smaller plates and when she got to the bigger plate she named one entree and said she didn't remember the other one but it was there she said. We had to tell her 3 more times to make sure it was right. We got home and found the third item was one of the other two items. Not happy

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8:36 pm EDT
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Panda Express your site

Hello I had an issue with your site and it took $20 out of my account for a $6.60 order and I am very unhappy. If you could help me understand I'd be very happy or refund me my $14.40?! It didn't even tell me that it was gonna take it out immediately. If I was paying with a card I don't see why a hold would be necessary. I would really appreciate contact from you..

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7:44 pm EDT

Panda Express service

My mother and I ordered food and the lady said they were not done preparing the food. Once it was done they skipped over us to the men behind us giving them what we asked. They did not think about maybe saying they were here first instead they paid. We both reacted asking her what happened we were here first?! She half apologized saying sorry and screaming to wait once we were heading out the door. This was an act of racial discrimination because it happened to only us up to that point. Please teach the employees to treat people as equals because we go to public places to enjoy our food and most importantly WE PAY not steal from them. We felt disrespected, discriminated, humiliated such a disappointment with the Springfield, VA store.

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Pandaisngross
, US
Jul 30, 2017 9:25 pm EDT
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Give me a break! Lol! You got bad service because Panda Express is racist? Lmao! Believe it or not but sometimes you're going to have bad service because people just suck, not because they hate the color of your skin. And who said anything about you or your mother stealing? Sweet Jesus grow up!

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A
6:07 pm EDT

Panda Express pepper chicken

I ordered a big three plate I was given the pepper chicken when I got home it smelled burned and was very not good. I called and talk to Rawin the assistant manager and she said that I could come back and she would replace it or refund, I'm on aurora and that was not a option. I have eaten there several time and can't believe this happened. I will think twice before visiting again.

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8:23 pm EDT
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Panda Express reporting harassing discriminating and racist behavior of panda express associate named "crystal" at hawthorn mall vernon hills, il 60061.

We are Asian Indians living in Northern Suburbs of Il, today around 6 PM Chicago time, my wife and I went to the Hawthorn Mall in Vernon Hills IL to look at some stuff and to grab a bite at food court, my wife went downstairs to get a drink where as I went to the Panda Express and started waiting patiently in line, when it was my turn then I asked the male associate to give me four spring rolls, instead of handing me my food he told me to go the cash register / counter, I went to the cash counter where associate Crystal was at the cash register and she was helping a customer, there were 2 girls standing in front of me as well. When she was done with the customer she was helping I said "excuse me, he sent me here, I just need 4 spring rolls so should I go back to him or start waiting here in line" and that was it she first looked at me, noticed my dark complexion and started yelling at me saying "I had interrupted her" where as all I had asked was should I wait here in line or go back to the first associate for my spring rolls, her behavior was really bad, racist and discriminating and she told me multiple times that I do not have any right to ask any questions and she will call the security and get me kicked out. I had only asked her a simple question and I am still thinking "what did I do wrong" ?
Above all when my wife asked associate crystal why is she yelling and insulting her husband she said that I was filming / video taping where as I even did not had my phone or camera in my hand the first place but when she started insulting my wife as well clearly because she has dark complexion as well then I tried to take a picture of the associate and the shop so that I can file an official complaint and seeing that associate Crystal ran to the phone to call the security, my wife and I had enough and we quietly left but clearly that was the highlight of our days, we are in our late 40s and no one ever insulted us like that ever and not because of our dark complexion but today was the day.
Please keep this in mind that I know my rights as a legal Citizen Of USA, I can go to the court, hire an attorney, file a law suit but right now I an not thinking about anything like that but that may change in future.

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11:29 am EDT

Panda Express food/ product

The family ate at a Panda Express in Oakview Mall in OMaha NE yesterday 7/21/17. We ordered and paid with no inclination of our order not fulfilled as ordered. My husband had to wait for a fresh meal, which we understood and appreciated. However I ordered a healthy meal of chicken with mushrooms and the side of veggies. They were out of veggies and brown rice. I had to go with my third option of white rice... they did not say anything about this until my husband picked up his food. How do you run out of vegetables and have no brown rice ready? ESP when it is on the menu?

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5:06 pm EDT

Panda Express horrible employee

She was rude the whole time. She had no manners at all! She was the cashier and she was even rude to the people before us she should have the right to worl with customers with that attitude.Her name is Minerva. Her face was the face of discust towards all the customers so im standing up for all of them not just me. She needs to change her attitude or be fired.

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10:26 am EDT

Panda Express long wait in line then a messed up order

I waited in line for 20 minutes, then I finally got my food and they served me the wrong food. I ordered orange chicken and I was given mushroom chicken. I pulled back through the drive through went up to the lady and told her about the mistake. She said sorry and didn't offer me anything for the mistake. I was late for work then on lunch so unfortunately I didn't even have time to eat the food. I was not very happy!

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2:55 pm EDT

Panda Express horrible employee

I went with a couple of friends to get some food. The time was 3:39. Its the one on fowler ave in tampa fl. The drive thru worker was rude. She had an attitude and just seemed like she didnt want to be there. We told her we had two orders and she never got the second order which was mine. We left as we were in a hurry. All i want is to make sure her poor work perfomance doesnt go unnoticed.

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M
9:17 pm EDT

Panda Express wait time

My boyfriend and I pull up to the panda express location store number 2670 in cedar rapids, iowa . Our server was emma B.

We each ordered fried rice and the teriyaki chicken. She told us there would be a 20 minute wait for the chicken! I cannot make this up! I was immediately bummed and shocked they would even allow this at the drive thru! So we ordered fried rice and orange chicken instead and to my surprise, we had to "pull around "and wait another 5-7 minutes

I am not happy with our service times for what we ordered and it made us late to our movie.

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2:44 pm EDT

Panda Express employees

I went In to eat at the gunbarell location in Chattanooga tn and they don't wear gloves when cooking they touch other items AN come back touching different food items that's not safe and it's nasty I think all people cooking should wear gloves and the service was bad as usual. The manager there is very rude I also see her talking loud AN rude to her employees I just think I'm going to submit a complaint to the health department for the unsafe On going OF the kitchen not using gloves

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3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Panda Express product/service

I work close to the Santa Nella Panda and I eat there all the time, the last 3 week, the service has been really bad, the working need to brush up on customer care...and they give very small portions, as I compare to the one I eat at in Los Banos...I'm not a complainer but today was the worst...I order 4 lunches and was only able to fill one order because lack of food in the trays and the employees seen clueless, so I left to a different place to eat (Santa Nella)...Not only did I leave but (2) other people left also...It will probable be awhile before I go back but thought I'd let you know that place needs some attention...a lady name Jean was on top of her game but I noticed she has been gone, you lost a good employee if she moved on...

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M
7:49 pm EDT

Panda Express panda express not offering teriyaki chicken

At both locations in Corpus Christi at Saratoga and Staples locations, there is a Sign hanging on order board that there is no teriyaki chicken available. The signs have been up for a while now. It's my favorite meal to get at Panda Express and I haven't been able to order for three plus weeks.
When I asked the person at the window why they haven't had the teriyaki chicken, he said their grill is broken and I mentioned the Staples locations grill was broken as well. Thought someone should know if their motive is to push patrons to a higher priced meal. It's very odd to have the grill broken at both locations for so long. Three plus weeks at both locations. Thank you

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Panda Express Customer Reviews Overview

Panda Express is a popular fast-food chain that specializes in Chinese cuisine. The restaurant has received numerous positive reviews from customers who appreciate the quality of their food and the convenience of their service. Many customers have praised the restaurant for its delicious and flavorful dishes, which are made using fresh ingredients and authentic Chinese recipes.

One of the most significant advantages of Panda Express is its fast and efficient service. Customers can order their food quickly and easily, and the restaurant staff is always friendly and helpful. Additionally, the restaurant offers a wide variety of dishes, including vegetarian and gluten-free options, making it a great choice for people with dietary restrictions.

Another positive aspect of Panda Express is its affordable prices. Customers can enjoy a satisfying meal without breaking the bank, making it a great option for families and budget-conscious diners. The restaurant also offers a range of promotions and discounts, such as free entrees and meal deals, which further add to its value.

Overall, Panda Express is a great choice for anyone looking for delicious, affordable, and convenient Chinese food. With its high-quality ingredients, friendly service, and diverse menu, it's no wonder that the restaurant has received so many positive reviews from satisfied customers.

Panda Express In-depth Review

Menu Variety and Quality:

The menu at Panda Express offers a wide range of dishes, catering to various tastes and preferences. From classic favorites like Orange Chicken and Beijing Beef to healthier options like Grilled Teriyaki Chicken and Broccoli Beef, there is something for everyone. The quality of ingredients used is commendable, with fresh vegetables and tender meats. The food is bursting with flavor and the taste is consistently delicious.

Customer Service:

The staff at Panda Express is efficient and friendly, providing excellent customer service. They are quick to take orders and serve the food promptly. The accuracy of the order is impressive, ensuring that customers receive exactly what they requested.

Pricing:

Panda Express offers great value for money. The prices are reasonable, especially considering the portion sizes and quality of the food. Compared to competitors, Panda Express falls within a similar price range. Additionally, they often have special offers and discounts available, making it even more affordable.

Ambiance and Cleanliness:

The restaurant maintains a high level of cleanliness throughout. The overall ambiance is pleasant, with comfortable seating arrangements and tasteful decor. Whether dining in or taking out, the atmosphere is inviting and enjoyable.

Online Ordering and Delivery:

The website of Panda Express is user-friendly, making it easy to navigate and place online orders. They offer convenient online ordering, allowing customers to skip the line and have their food ready for pickup. Delivery options are also available, and the reliability of their service is commendable.

Dietary Options:

Panda Express caters to various dietary preferences by offering vegetarian, vegan, and gluten-free options. The menu clearly indicates these choices, making it easy for customers to find suitable dishes. Allergen information is provided, ensuring that individuals with specific dietary restrictions can make informed choices. Additionally, customization options are available to accommodate specific dietary needs.

Food Safety and Hygiene:

Panda Express prioritizes food safety and hygiene. They comply with health and safety regulations, ensuring that the food is prepared and handled properly. The kitchen and food preparation areas are kept clean and well-maintained, providing customers with peace of mind.

Community Involvement:

Panda Express actively participates in local charities and events, demonstrating their commitment to the community. They support sustainability initiatives, promoting environmentally friendly practices. Through their contributions, Panda Express positively impacts the community.

Overall Experience:

Personally, my experience at Panda Express has been consistently satisfying. The food is always delicious, the staff is friendly, and the restaurant maintains a clean and inviting atmosphere. Comparing it to other similar restaurants, Panda Express stands out for its quality and variety.

Feedback and Reviews:

Customer reviews and ratings of Panda Express are generally positive. Common positive feedback includes the tasty food, friendly staff, and efficient service. Some negative feedback revolves around long wait times during peak hours. However, Panda Express is responsive to customer complaints or concerns, addressing them promptly and striving to improve the overall experience.

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Panda Express contacts

Phone numbers

+1 (800) 877-8988 +1 (626) 794-0386 More phone numbers

Website

www.pandaexpress.com

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