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Overstock.com Customer Care Service

Overstock.com, Inc.

799 West Coliseum Way
United Kingdom - 84047

Customer Support Phone Numbers

+1 800 843 2446(Customer Service) 3 1
+1 801 947 3100(Headquarters) 2 2
+1 781 575 2879(Transfer Agent) 0 0
+1 781 575 3605(Transfer Agent) 0 0

Overstock.com Complaints & Reviews

Overstock.com / Never buying from them again.

A. Lindsay on Oct 2, 2017
I never ordered what they sent me. The item was absolutely different, it had a different SKU number and I actually ordered Handmade Bubbly Lady Bug Enamel .925 Sterling Silver Stud Earrings. EARRINGS. I got a shirt instead. How could you confuse it, guys? Jewelry and clothes. I thought that...

Overstock.com / charge return shipping cost on defective item

JLH02 on Sep 7, 2017
I ordered a lamp from Overstock.com on August 23, 2017, and received the lamp on August 26, 2017. After un-boxing the lamp, I noticed that it was defective. I logged in to my Overstock.com account and requested a return of the product and explained that I was returning the product because...

Overstock.com / casual folding lounge chair, model 150-04; item#13966603

David Michaels on Aug 5, 2017
Dear Overstock, I purchased a folding lounge chair on July 29, 2017 for $98.99 w/ discount coupon on my visa card; order #197072501. I was informed delivery(free) would be 3-6 business days. I have yet to receive the product...it is now Aug.5th. You time & interest in this matter will be...

Overstock.com / home collection 1000 thread count queen size sheets

Rickie W Cole on Jul 23, 2017
I purchased 2 sets of Home Collection Egyptian Cotton Rich 1000 thread count queen sheet sets last year using my overstock credit card. After using them a few times, they started to fall apart. I don't understand how something a company sells that is supposed to have a quote "Good Name"...

Overstock.com / customer rep whose email is sarroyos@overstock.com

Anna palazzo on May 24, 2017
I had initiated a return like I had done in the past with no issues for an item that did not quite meet my expectations I had taken a screenshot of the return like I always do. The next day I received an email stating I would be charged $13 and change for the return I called right away and...

Overstock.com / dirty mattress

Kevin on Apr 7, 2017
We bought a mattress from Overstock and it arrived in a timely manner and that was the only good thing. We were surprised to see and huge yellow stain and could not understand where did it came from. First of all we took some pictures and contacted Overstock support service. They asked u...

Overstock.com / customer service

Cheryl Abbott on Mar 30, 2017
I placed an order for two rugs. I used my billing name and ended up clicking on the first credit card number which was my boyfriends. I call within the hour and explain what happened and that I needed to cancel the order and reorder with the correct credit card information. I also emailed...

Overstock / damaged chairs

Alison on Mar 30, 2017
My husband ordered two living room chairs from www.overstock.com and both arrived damaged. We contacted Overstock support service right away and after we explained everything they asked us not to worry and promised to send us a replacement. We sent damaged chairs back and several week...

Overstock.com / hanover outdoor furniture / melting

Kenpel on Mar 28, 2017
I live in Phoenix Arizona. I purchased 2 new sets (4 chairs) for my patio costing over $1000.00 We have had our first day at 90 degrees and the fabric is literally melting. They wont cover under warranty because they say its cased by a refection off a window. Really? my old patio set which...

Overstock / leah room darkening curtain panel pairs - incorrect size received

Clare Stewart on Mar 4, 2017
Order 183928200. I do not have a printer. You sent the wrong curtains and I need to return them. I received them in january and have asked for a courier slip to be sent. Please read all email correspondence associated with my order and send me a label. This is taking a ridiculous time. Please...

Overstock.com / incorrect items shipped and bed assembly ridiculously difficult

Jon Fisher on Feb 23, 2017
Date: 2/10-2/22/17 Client Number: #187091094 (order) I ordered a bed from Overstock.com almost 3 weeks ago. They promised the bed would arrive 5 days later, which I thought was reasonable. UPS then stated they lost the bed (how do you LOSE a bed?!) and then Overstock said they would...

Overstock.com / absolutely no service

Otobekk on Feb 3, 2017
I tried to buy something from Overstock but was not able to place an order and wasn't able to find a reason. I thought that it was better to contact Overstock and ask for help, but unfortunately there was no one who helped me! I sent several messages and explained that I was interested in...

Overstock.com / incorrect order and no resolution

Norma Schulfer on Jan 13, 2017
I have contacted customer service on 3 occasions with no result. I received an incorrect order from orange onions, one of your market sellers. I have been told 3 times over the course of 2 weeks to contact orange onions for a resolution, so I did 3x. I get no response, despite Overstock'...

Overstock.com / wrong product

Amanda Lynch on Dec 17, 2016
I ordered 2 women's specific size hats. My email invoice specifically said women's size. I actually received the hats in the men's size, which are too large for me. I spoke to customer service who assured me I would receive the right size if I agreed to have new ones sent. Once again, I...

Overstock / bad website

Mulloks356 on Nov 9, 2016
I have ordered a rug from this website Overstock and did not receive it. Although it was said on their website that product was available it wasn't. I did not receive my rug because it was not in stock. They contacted me and offered me to pick something else but I refused and asked for a...

Overstock / very poor quality

Tara on Jul 19, 2016
Ordered some items from www.overstock.com and everything I received was of a poor quality and looked nothing like pictures on their website! And of course no one ever wanted to help me and they refused to refund my money. At the begging they were nice, but then they become very rude and...

Overstock.com / fraudulent refund

AmyFriesl on Jun 23, 2016
I made a purchase from overstock. I returned the item right away due to it being the wrong color. It took them forever to issue me a refund. By the time the refund occurred, the visa card that I used was closed. I had closed the account not even thinking about it at the time. I spent 3...

Overstock.com / part of my order was not in stock

T-k35 on Apr 22, 2016
I finally received my order from Overstock! I have ordered several pillows and cases from this site. Price was great, items looked fine, but one pillow and two cases were missing! I immediately contacted Overstock customer care and they said that they will take a look at my issue and...

Overstock.com / spam emails!

Mii99 on Feb 25, 2016
First it took them 5 days to only process my order! And it was only after I contacted customer service and asked what was taking so long. Order was in process for 5 days and then it finally shipped. That was absolutely ridiculous, because I paid extra for express shipping. I received my...

Overstock.com / bad experience

Denisss4 on Feb 8, 2016
I ordered some furniture from Overstock, but when I received my order I was extremely disappointed with it. Items I received were defective and quality was very poor. I contacted Overstock customer service and even sent them pictures, and they offered me a store credit! I said that I don't...

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