SUBMIT A COMPLAINT Complaints & Reviews / bait and switch with email coupon

Sep 26, 2019

I found a product on A banner offers me a 14% off coupon if I give them my email. I look at the details and it says that the coupon can't be combined with other offers. But that's ok, because this item doesn't show any discount. The only savings are compared to "at other... / unethical behavior, lies, unauthorized charges fraudulently represent their rewards.

Sep 03, 2019

On August 31 I tried to use my 19$ rewards, they did not let me use it. On September 1 they said that they will charge my account with the membership fee. I replied multiple times and told them not to. On September 2 they charged me the membership fee. On September 3 the rewards still... / Wrong chairs shipped - no offer for discount or consideration for their error

Aug 17, 2019

Overstock.comAfter waiting 2 weeks for the 2 orders of 2 sets of charis (4 chairs total) the 2 orders finally arrived... only the order is wrong, 2 different sets of chairs were shipped. We thought we would just keep and use the wrong chairs even though they don't match the ones we ordered... / outdoor patio set

Jun 21, 2019

Overstock.comI ordered an outdoor patio set. It took almost a month to come in and when it came in it was broken in multiple places. Two of the table legs are broken and it sits completely uneven. The one leg on the patio sofa is also broken off. Under the one patio sofa the support bar is bent. I sent... / cancel item (queen mattress)

Nov 22, 2018

Overstock.comWhen I bought the queen mattress set last monday (11/21/2018) at 8 pm, and next day I recieved an email saying it will take 6 weeks to arrive, when in your website the product I choose said 3 to 6 bussiness day so you are laying in the dates for delivery, there are mattress that says 1 to... / order # [protected] two picture frames

Jun 11, 2018

I ordered these two frames for pictures of my grand children for both my daughter in law and myself. One frame was perfect and pictures went in smoothly. The second frame (which was mine) clips broke off back and I now have two of the picutres scotch taped in them. I called to complain and... / what's the spam?

May 12, 2018

Used online application for USPS and soon after strarted getting my email dumped on with their annoying spam. I have to say that's why I got rid of my roadrunner email and went to Yahoo but it doesn't take long until the spam starts to trickle in. Go away Overstock please! I unsubscribed... / abbyson nightstand

Apr 29, 2018

We been ordering from overstock for a while now, my wife had ordered two abbyson night stands one of them is damaged and the other one the drawers don't close when we called the first time overstock was very helpful they refund the money for the damaged one when we called AMY at overstock... / ameriwood home mercer 6-door storage cabinet with multi-colored doors ameriwood home mercer 6-door storage cabinet with multi-colored doors

Apr 14, 2018

Overstock.comI received my purchase Order # [protected] on April 13th. and had help to assemble it. However, during the unpacking I took pictures of the item pieces that were damaged. I had a chipped section in the first photo. I had a cracked cabinet top and because of this crack, the top of the cabinet... / lack of services and disrespectful

Feb 02, 2018

Overstock.comMy name is Tony Bobet resided at 1710 Seward Avenue, Apt# 5-G, Bronx, New York City 10473. i am filing an complaint to located at 1011 N Tustin Avenue, Anahelm, CA 92807. i order an RCA stereo shelf with 5 CD player and 300 Watts. Price $99.99. i suppose to received an... / Terrible service!

Nov 23, 2017

I'm extremely disappointed with their customer service. It's awful awful awful!!! Not only that they want me to pay for everything I do, they also make it hard to refund. My story. I ordered several items and when I received them, they looked terrible. Like a normal person, I decided to return... / Never buying from them again.

Oct 02, 2017

I never ordered what they sent me. The item was absolutely different, it had a different SKU number and I actually ordered Handmade Bubbly Lady Bug Enamel .925 Sterling Silver Stud Earrings. EARRINGS. I got a shirt instead. How could you confuse it, guys? Jewelry and clothes. I thought that... / charge return shipping cost on defective item

Sep 07, 2017

I ordered a lamp from on August 23, 2017, and received the lamp on August 26, 2017. After un-boxing the lamp, I noticed that it was defective. I logged in to my account and requested a return of the product and explained that I was returning the product because... / casual folding lounge chair, model 150-04; item#[protected]

Aug 05, 2017

Dear Overstock, I purchased a folding lounge chair on July 29, 2017 for $98.99 w/ discount coupon on my visa card; order #[protected]. I was informed delivery(free) would be 3-6 business days. I have yet to receive the is now Aug.5th. You time & interest in this matter will be... / home collection 1000 thread count queen size sheets

Jul 23, 2017

I purchased 2 sets of Home Collection Egyptian Cotton Rich 1000 thread count queen sheet sets last year using my overstock credit card. After using them a few times, they started to fall apart. I don't understand how something a company sells that is supposed to have a quote "Good Name"... / customer rep whose email is [protected]

May 24, 2017

I had initiated a return like I had done in the past with no issues for an item that did not quite meet my expectations I had taken a screenshot of the return like I always do. The next day I received an email stating I would be charged $13 and change for the return I called right away and... / dirty mattress

Apr 07, 2017

We bought a mattress from Overstock and it arrived in a timely manner and that was the only good thing. We were surprised to see and huge yellow stain and could not understand where did it came from. First of all we took some pictures and contacted Overstock support service. They asked u... / customer service

Mar 30, 2017

I placed an order for two rugs. I used my billing name and ended up clicking on the first credit card number which was my boyfriends. I call within the hour and explain what happened and that I needed to cancel the order and reorder with the correct credit card information. I also emailed...

Overstock / damaged chairs

Mar 30, 2017

My husband ordered two living room chairs from and both arrived damaged. We contacted Overstock support service right away and after we explained everything they asked us not to worry and promised to send us a replacement. We sent damaged chairs back and several week... / hanover outdoor furniture / melting

Mar 28, 2017

Overstock.comI live in Phoenix Arizona. I purchased 2 new sets (4 chairs) for my patio costing over $1000.00 We have had our first day at 90 degrees and the fabric is literally melting. They wont cover under warranty because they say its cased by a refection off a window. Really? my old patio set which...

Overstock / leah room darkening curtain panel pairs - incorrect size received

Mar 04, 2017

Order [protected]. I do not have a printer. You sent the wrong curtains and I need to return them. I received them in january and have asked for a courier slip to be sent. Please read all email correspondence associated with my order and send me a label. This is taking a ridiculous time... / incorrect items shipped and bed assembly ridiculously difficult

Feb 23, 2017

Date: 2/10-2/22/17 Client Number: #[protected] (order) I ordered a bed from almost 3 weeks ago. They promised the bed would arrive 5 days later, which I thought was reasonable. UPS then stated they lost the bed (how do you LOSE a bed?!) and then Overstock said they would... / absolutely no service

Feb 03, 2017

I tried to buy something from Overstock but was not able to place an order and wasn't able to find a reason. I thought that it was better to contact Overstock and ask for help, but unfortunately there was no one who helped me! I sent several messages and explained that I was interested in... / incorrect order and no resolution

Jan 13, 2017

I have contacted customer service on 3 occasions with no result. I received an incorrect order from orange onions, one of your market sellers. I have been told 3 times over the course of 2 weeks to contact orange onions for a resolution, so I did 3x. I get no response, despite Overstock'... / wrong product

Dec 17, 2016

I ordered 2 women's specific size hats. My email invoice specifically said women's size. I actually received the hats in the men's size, which are too large for me. I spoke to customer service who assured me I would receive the right size if I agreed to have new ones sent. Once again, I...

Overstock / bad website

Nov 09, 2016

I have ordered a rug from this website Overstock and did not receive it. Although it was said on their website that product was available it wasn't. I did not receive my rug because it was not in stock. They contacted me and offered me to pick something else but I refused and asked for a...

Overstock / very poor quality

Jul 19, 2016

Ordered some items from and everything I received was of a poor quality and looked nothing like pictures on their website! And of course no one ever wanted to help me and they refused to refund my money. At the begging they were nice, but then they become very rude and... / fraudulent refund

Jun 23, 2016

I made a purchase from overstock. I returned the item right away due to it being the wrong color. It took them forever to issue me a refund. By the time the refund occurred, the visa card that I used was closed. I had closed the account not even thinking about it at the time. I spent 3... / part of my order was not in stock

Apr 22, 2016

I finally received my order from Overstock! I have ordered several pillows and cases from this site. Price was great, items looked fine, but one pillow and two cases were missing! I immediately contacted Overstock customer care and they said that they will take a look at my issue and... / spam emails!

Feb 25, 2016

First it took them 5 days to only process my order! And it was only after I contacted customer service and asked what was taking so long. Order was in process for 5 days and then it finally shipped. That was absolutely ridiculous, because I paid extra for express shipping. I received my... / bad experience

Feb 08, 2016

I ordered some furniture from Overstock, but when I received my order I was extremely disappointed with it. Items I received were defective and quality was very poor. I contacted Overstock customer service and even sent them pictures, and they offered me a store credit! I said that I don't... / dishonest company

Feb 08, 2016

Overstock is the worst website I have ever used. Customer service is extremely rude and ignorant, their reps are completely useless! Their website has many bugs and technical problems. I made an order and purchased something from this site. I received two confirmation emails for two... / (2) element 32" flat screen tvs (refurbished)

Jan 19, 2016

On December 1, 2015 I purchased two (2) Element Flat Screen TVs. The TVs were delivered on Dec. 23, 2015. After having the TVs professionally hung and connected, it was discovered that the sound and lip movement (like a Chinese film over movie) were not insync. I called / 13.5 by 9.5 foot wool empire rug.

Dec 29, 2015

Rock like objects imbedded in wool of a very expensive rug. Contacted customer care many times, got conflicting answers. Final answer was " if I returned the rug and the warehouse found it to be damaged, Overstock would replace it but I would, and I repeat, I would be charged return... / never again order; pathetic delivery and even pathetic staff

Sep 17, 2015

Order date: September 6th, 2015 Order Number:[protected] I ordered a coffee table (Anjin Enzo Contemporary 2-tone multi-storage coffee table) with Brand of "Furniture of America" from I received the parts a week after placing the order, just to realize that there were... / terrible customer service and products

Sep 05, 2015

I am completely outraged at the lack of care and respect that gives their customers. I had an issue with an item that was's fault and I am the one that has to suffer. First off it took a week to get the items after I purchased them and it has taken over 2 1/2...

[Resolved] / never can ship item

Feb 06, 2015

Overstock has cancel both of my order due to inventory error: February 01, 2015 Order# [protected] cancel by overstock February 03, 2015 Order# [protected] cancel by overstock now my C/C is on hold because they (Overstock) has not release the funds for the February 03, 2015 Order#... / bad merchandise

May 22, 2014

Beware if ordering from They took 6 weeks to deliver the merchandise, then substituted a cheaper item. Because it took 6 weeks to arrive, the price guarantee offers did not apply. After 30 minutes dealing with the on-line rep, he informed me that all the...

Overstock / return/refund policy

Jul 23, 2013

I am writing to warn those to beware that if you purchase something from Overstock and its defective you will not be allowed to return it for a full refund. I purchased a full-size mattress, a king size mattress, and a leather sectional sofa that all came defective.The total of my purchase... / shipping restrictions

Feb 09, 2013

I am a DoD employee who is about to deploy to Afghanistan. I have been told that the mattresses in Afghanistan are old and will not be replaced because of fiscal constraints and our planned draw down. I went on to try to order a mattress pad to solve the problem. I will be...