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Bits And Pieces Customer Service


Kafka UK Direct Ltd

Wadsworth Road, Kelleythorpe Ind Est
England, Humberside
United Kingdom - YO259DJ

Customer Support Phone Numbers

+44 137 724 9856(Customer Service) 1 0
+44 871 472 4277(Sales) 1 0
+44 871 472 4266(Delivery Inquiries) 1 0
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 5:00 PM
Sun9:00 AM - 5:00 PM
Postal Address
PO Box 98, Driffield, YO25 9DJ

Bits And Pieces Complaints & Reviews

Bits And Pieces / puzzle table board which was originally priced at $129.-

Ranchomiragelady on Dec 28, 2018

I ordered the product on December 10, 2018 for a birthday present in mid December. The puzzle did not arrive at that time. I called about 3 times and received ridiculous response, back order blah, blah, blah. I was going to give it as a XMAS present and it did not arrive for that date a...

Bits And Pieces / short shipment

Never customer on Dec 2, 2018

Should have read reviews before ordering from them. One of the higher priced items was missing from shipment. Customer Service person was almost impossible to understand due to lack of English skill. They wouldn't reshape item or refund. Would only give me a Bits and Pieces merchandise credit. Totally useless as I would never order from them again.

Bits And Pieces / puzzles/ poor shipping

Gr8me on Aug 9, 2018

I give them 5 stars for fast delivery BUT 3 for shipping container .They ship their puzzles in a mailing bag which results in smashed in box corners. They use to use boxes. These were gifts and when i contacted customer service they told me "We are sorry and we will pass it on to the right...

Bits And Pieces Uk / lost parcel - dreadful customer service

Bluejay14 on May 6, 2017

Bits and Pieces sent me the exact same jigsaw puzzle as one I had only recently ordered. As this was a 'free' puzzle I e-mailed them to ask whether they would be willing to exchange this. It took me some time to find an address for the customer services but I got a reply which said to...

Bits And Pieces / Very very bad customer service lost parcel

Darrin Ringer on Dec 11, 2016

I placed a large for may Christmas Day placed in my name only for them to be sent to my dad so tried to get help from customer service only to be told I didn't have an account and it would cost me to return as it ruined Christmas day ended up sending back only to track delivery service to...

Bits And Pieces / Brass wind spinner

Marilyn Ray on Nov 23, 2016

My order arrived today. The packaging was OK but the product was broken. It took me over an hour to try to get it back together. Was going to contact customer service but when I began reading all the complaints about the company I am not going to waste my time..maybe this company needs to...

Bits And Pieces / Product and Service

Reviewer59923 on Dec 3, 2015

I was foolish enough not to read any reviews about this company. Have ordered items on the 20th of November, they arrived on the 2nd of December. Packaging was extremely poor, cupboard boxes were destroyed and not presentable. Two items were missing. Called them, was told that the item... / Sneaker slippers

Derek Sherlock on Nov 9, 2015

Saw them advertised in Daily Express 1/11/15. Got them soon enough, on the 7th, but was appalled at the quality. If I'd seen them on a market stall at a fiver I would not have bought them. I ordered large, for size 9 feet, but the sole is 3cms shorter than the slippers they were to replace...

Bits And Pieces / Everything

Reviewer94458 on Oct 1, 2015

Spent over £30 with this company for my elderly mum, 3rd September, not heard a dickie bird from them since, cheeky sods have took the money from my bank account and yet there are no signs of the jigsaws my poor old mum loves to do. I have tried ringing customer services but cannot get through... / The seller has sent the order to wrong address

e256 on Jun 9, 2015

We ordered 3 puzzles from We got the confirmation info and receipt from them, but after 7 days we haven’t received the order. We emailed and asked to tell where the order was, but the seller shocked us. He told that he has sent the order and provided the...

Bits And Pieces / Failure to deliver + reply to email

E_Brown on Nov 10, 2013

I placed an order with Bits and Pieces on the 15th Oct and now, nearly a month later I still have not received my parcel and they have not replied to my emails. Can anyone advise me on my rights and whether I can just ask for a refund at the this point? If i contact my bank can they cancel the payment ? Many thanks EPB

Bits And Pieces Of Driffield / Dreadful!

No Hat on Jan 31, 2013

A dreadful organisation with utterly no regard for their customers. First and foremost, they take money as soon as the order is placed, in our case, this was some weeks before the goods arrived. In this day and age, such practise is thankfully very rare, but not if you're "Bits and...

Bits And Pieces / non delivery of Christmas presents

sllimjim on Jan 5, 2012

Christmas presents ordered by phone on 10 Nov 2011. The charge was made to my credit card on same day. It is now 5 January 2012, the order still has not arrived. A few calls were made in Nov and Dec last year. Impossible to get through on customer services number, can only get through on...

Bits And Pieces / Scamming on Shipping

Elrye on Dec 25, 2011

Nine days ago, I ordered a number of small items from Bit & Pieces & have received nothing after paying $19.99 in shipping charges. While trying to ascertain where my order was, their phone rep admitted they were not able to say where my order was or when it might be delivered as "UPS had...

Bits And Pieces Driffield Yorkshire / No deliveries

redgolflady on Dec 21, 2011

Like everyone before me, they are just awful, incompetent and are ripping us off with their phone charges, They took my money on 1st December, they told me on Saturday 1oth they would be dispatched on the Monday, I challenged her over whether is wa actually true. It wasnt, because when I...

Bits And Pieces Uk / No customer service, missing goods, poor quality goods

disappointedfromreading on Dec 14, 2011

Company sends out catalogues to order saying 7-14 days delivery. Small print says 28 days. I placed two orders - waited over a month for one and 42 days for the other, which never arrived. The 'courier' was one man in his own saloon car piled high with badly wrapped parcels - no...

Bits And Pieces Of Driffield / Damaged Goods and Poor Customer Service

bradstokeboy on Nov 26, 2011

My mother ordered a folding jigsaw table (@£149) and it arrived damaged. She has now made 10 phone calls (many waiting in a queue for half an hour or more) on an 0871 number at 10 pence per minute and has been promised that a courier will come and collect the damaged goods. Some 6...

Bits And Pieces / Rip off!

In March 2008, Blue Sky Co., which owns Bits and Pieces and Paragon Gifts shut down. This is why we have no access to the company, Bits and Pieces, that has ripped us off. Now I know I will never see the 40.00+ dollars that this company owed me for a return of unordered, unwanted mdse. See the website Direct Commerce Systems for more detail.

Bits And Pieces / Atrocious customer service

My experience seems to be pretty similar to that of others. In a nutshell, I ordered several items for Christmas 2007. The order was shipped -- missing three items and a packing slip. I called five times before Xmas, but the phone system hangs up on you after being on hold about two to...

Bits And Pieces / Horrible company to deal with!

Placed order on Dec 3, it is Dec 22 and I have not received my order. I have called repeatedly over the last week and it is simply impossible to get though. E-mails have gone unreturned. When I did get though to customer service I was told my order was shipped on the 14th and that...