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Customer Service

+44 137 724 9856 (Customer Service)
+44 871 472 4266 (Delivery Inquiries)
Wadsworth Road, Kelleythorpe Ind Est
Driffield, England, Humberside
United Kingdom - YO259DJ
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 5:00 PM
Sun9:00 AM - 5:00 PM

Complaints & Reviews

Order not delivered

I ordered two jigsaw puzzles on 1st April 2020 and due to the current Covid-19 situation expected a bit of a wait for delivery.
On the 20th April I still hadn't received them so called them to find out what was happening and they told me that these were not in stock and they knew this on 4th April but for some reason had not informed me. They also confirmed a refund had been issued.
I asked them to send a confirmation of this and I received an email 20/4/20 from Ben Elwell stating that I would get three separate refunds - £12.99, £12.99 & £4.99.
I emailed Ben on 23/4/20 as the refunds still haven't appeared in my bank account.
It is now 27/4/20 and I still haven't received a refund or a reply to my email.

Order not delivered
Order not delivered

Bits And Pieces

puzzle table board which was originally priced at $129.-

I ordered the product on December 10, 2018 for a birthday present in mid December. The puzzle did not arrive...

short shipment

Should have read reviews before ordering from them. One of the higher priced items was missing from shipment. Customer Service person was almost impossible to understand due to lack of English skill. They wouldn't reshape item or refund. Would only give me a Bits and Pieces merchandise credit. Totally useless as I would never order from them again.

puzzles/ poor shipping

I give them 5 stars for fast delivery BUT 3 for shipping container .They ship their puzzles in a mailing bag which results in smashed in box corners. They use to use boxes. These were gifts and when i contacted customer service they told me "We are sorry and we will pass it on to the right department." Wth? No service to return and offer me new ones?
I am going to stick with WHITE MOUNTAIN PUZZLES. I never had a problem with them and their puzzles come in a shipping box.
I was a customer for years with B&Ps No more.

lost parcel - dreadful customer service

Bits and Pieces sent me the exact same jigsaw puzzle as one I had only recently ordered. As this was a 'free'...

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Very very bad customer service lost parcel

I placed a large for may Christmas Day placed in my name only for them to be sent to my dad so tried to get...

Brass wind spinner

My order arrived today. The packaging was OK but the product was broken. It took me over an hour to try to...

Product and Service

I was foolish enough not to read any reviews about this company. Have ordered items on the 20th of November...

Sneaker slippers

Saw them advertised in Daily Express 1/11/15. Got them soon enough, on the 7th, but was appalled at the...


Spent over £30 with this company for my elderly mum, 3rd September, not heard a dickie bird from them since, cheeky sods have took the money from my bank account and yet there are no signs of the jigsaws my poor old mum loves to do. I have tried ringing customer services but cannot get through at all, I expect the amount of times I been left on hold I've probably spent as much as the cost of the jigsaws themselves!! No one has ever answered, is it all a scam??? There's no email address, no complaints procedure to follow, so I'm going to write to them to see if I get any joy, if not I shall contact trading standards to see where I stand in getting my money back. Shame on them. Does anyone have a similar story, or a happy ending dare I ask??

The seller has sent the order to wrong address

We ordered 3 puzzles from www.bitsandpieces.com. We got the confirmation info and receipt from them, but...

Failure to deliver + reply to email

I placed an order with Bits and Pieces on the 15th Oct and now, nearly a month later I still have not received my parcel and they have not replied to my emails. Can anyone advise me on my rights and whether I can just ask for a refund at the this point? If i contact my bank can they cancel the payment ?
Many thanks


A dreadful organisation with utterly no regard for their customers. First and foremost, they take money a...

non delivery of Christmas presents

Christmas presents ordered by phone on 10 Nov 2011. The charge was made to my credit card on same day. It i...

Scamming on Shipping

Nine days ago, I ordered a number of small items from Bit & Pieces & have received nothing after paying $19.99 in shipping charges. While trying to ascertain where my order was, their phone rep admitted they were not able to say where my order was or when it might be delivered as "UPS had turned my order over to USPS" because my order was under 10 lbs, an effort to save on their shipping costs. Bits & Pieces apparently has arranged with UPS, which is trackable, to "dump" lighter packages into local USPS systems where the packages go into a limbo of sorts that can't be tracked. I'm all for Bits & Pieces saving on shipping costs but not at my expense. This company needs to come clean on its website and in its catalog, letting customers know that they could well endure unpredictable and non-trackable delays within the USPS if their package is lighter than 10 lbs. It was made clear to me that Bits & Pieces does not see reasonable shipping times to be a customer service responsibility of theirs.

No deliveries

Like everyone before me, they are just awful, incompetent and are ripping us off with their phone charge...

No customer service, missing goods, poor quality goods

Company sends out catalogues to order saying 7-14 days delivery. Small print says 28 days. I placed two...

Damaged Goods and Poor Customer Service

My mother ordered a folding jigsaw table (@£149) and it arrived damaged. She has now made 10 phone...

Rip off!

In March 2008, Blue Sky Co., which owns Bits and Pieces and Paragon Gifts shut down. This is why we have no access to the company, Bits and Pieces, that has ripped us off. Now I know I will never see the 40.00+ dollars that this company owed me for a return of unordered, unwanted mdse. See the website Direct Commerce Systems for more detail.

Atrocious customer service

My experience seems to be pretty similar to that of others. In a nutshell, I ordered several items for Christmas 2007. The order was shipped -- missing three items and a packing slip. I called five times before Xmas, but the phone system hangs up on you after being on hold about two to three minutes.

I finally got through to a real person on 12/28. She gave me yet another phone number, saying "when the recording gets to 'as soon as possible,' start punching in the number 3." Lordy. However, it works. Got through to a living person today, who put me on hold yet again. Second call immediately after got me a supervisor "Stephanie." She says she's processing a refund for the missing items, plus my shipping, so we'll see what happens.

FYI, Stephanie's direct number is supposedly [protected]. She says she's the customer service supervisor and works M-Thurs. from 7 a.m. - 3:30 p.m. Mountain Time (add two hours for Eastern, two for Central, and drop an hour for Pacific). The first person I talked to today said she herself is a temp, and doesn't know anything about the business itself. However, I pressed her for an address, and she said it's on Decker Street in Salt Lake City. Couldn't give me a street number, though.

Good luck with your problems -- I hope mine is solved. We'll see if the credit is posted.

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