Outback Steakhouse review: Food service / curbside

On Sunday, April 30,2023 at approximately 7:21 pm I placed an online order at the Flagler Miami outback location for delivery. I called for an update on my order at 8:08 pm and the curbside employee very politely explained the door dash delivery driver had not picked up my order. I waited until 9:10 pm and called back and asked to speak with a manager. The manager explained the delivery driver never came to pick up my order and I asked if I could drive to pick up my order because I had not eaten dinner and was waiting for 2 hours for my food. When I arrived at the restaurant I was given cold food and my order wasn't correct, for example I asked for a baked potato and received mash potatoes and I asked for ranch dressing and I got Cesar. My streak was over cooked and hard as a rock. I called the manager back and asked for a refund and she said "we are busy right now so I'm gonna have to call you back". Complete disregard for my issue. She never called me back about my issue and this is a complete disregard for customer service. Im requesting a refund to my order under check # 274 in the amount of $69.52. Thank you and look forward to hearing back from you.

Jonathan Leon