O'Reilly Auto Parts

O'Reily auto parts is NOT in business to rip people off. Customers need to be more responsible for the companies that issue cards for payments. They are ripping people off. O'Reily auto parts always have extended an above board approach to it's customers. Customers always do the ripping off and expect instant service. They bring zero information on the car they drive and part name. Customers expect them to be engineers, five star mechanics and do a good job at it. I don't work for them. I'm a customer. As always in life and mathematics a bad parts clerk gets hired. O'Reily auto parts can't be responsible for that and fire them. Follow the 10 commandments and you find them a great place to shop.

The managers are sometimes don't accept some returns but later credit the purchases to their cronies. Too many complains, the Oreillys Board needs to take this seriously avoid further scams.

I just went in to do a return on $400 worth of parts that i purchased with a company card. Now i purchased alot with the company card for the company i work for and every few months we get new cards so the ones they were purchased on arent good. Do i still have them yes i do but they are cancelled and the employees at the St Joseph Missouri stores are saying im screwed and my company is screwed. They treated me like i was a crackhead when i have gave them ALOT of business. Which i will not anymore.

Returned some control arm bushings to o'reilly's I purchased with my debit card, I forgot card at home had to drive back home to get card because they wouldn't give me cash and they had to have my card to do the return. And tell me why my money isn't back on my card? I feel robbed.

Yea I don't about all of you but while I read some of these Pro O'Reilly's comments, I felt like I was reading patriotic propaganda or something to that effect;

"God Bless America, and God bless O'Reilly's Auto parts
#UpForWhatever#MakeItABudLite!"

Redirecting my digression onto my point:
The dude that did my return was (pardon my language) was a subtle snot-nosed punk-kid. That's right I went there, and I hate to say it but I'm not lying. He tried to make me feel stupid because I was confused about there social distance setup (it was more like, follow the velvet rope and see where it leads type of deal), and even though I had my receipt and correct debit card with me, he informed me that he could refund my debit card, no cash. If I wanted to attempt to get cash, I'd have to ask the manager so naturally I asked to speak with the manager and this kid had his wit already locked, cocked and aimed and them BAM!
"Psh, he already went home at 5? Sorry sir."
Finally to top it off, he "reassures me, telling me that the funds are put back on the card immediately. He looked at me in eyes when he told me this. He lied straight to my face.
So yea, moral of the story, Modelo is a waaaaaay bettwr beer.

O'Riley's is incredible when it comes to returns.. you must have caused reason for alarm. My ladies steering column was busted to hell and we're broke. However we have the VA ( veteran's affair's) on our side so they bought us the part. But the mechanics needed a column with the harness.. so, I sat there holding a 200$ pair weight knowing that there is no way I can return this because a government agency bought it ( they didn't want to return it) with a credit card.. I figured I would try to see if they exchange if for a starter compatible with my other car. And not only did they offer me a full refund in cash, but the manager even pointed me in the direction of a discounted auto parts place for my starter because he knew I was alittle down on my luck. Love O'Reilly's customer for life..

I bought a part that I ended up not needing, ok paid with check, the check has cleared my bank. Apon returning the part, they tried to say I bought it with a gift card (when it says check right on the receipt) and forced me to get a gift card for the return. It wasn't even a big return, it was only $30. That is total bs, I have shopped o'Reilly's now twice and I thought I really liked the store and found my new auto parts store. Well now because of this, I will be selling the gift card and I will no longer shop there. Back to advance auto I go (where i have never had a problem).

I read this before walking in to return a polisher that had broken internally...a plastic piece of course, regardless, I walked in explained what had happened and gave them my phone number so they could look up the purchase and I had absolutely zero issues in returning and exchanging... I wasn't asking for money in return, however, I'm certain they would have given to me (I used a debit card).

I tend to agree with all of the positive comments above. It appeared that there were some managers who commented and I commend the customer service at the O'Reilly's I just busted (Nashville TN, craighead) I also tend to agree with the gentleman who recognizes that something is amiss, if one presents an unreasonable or questionable request...regardless of motive...a company does and quite frankly, should have policies in place to protect themselves and their customers...
O'Reilly's has been on the up and up with me without fail.

So i still didn't see an answer to my question? I bought a tool at orileys on Aug 18th for 19.99, purchased it with a prepaid debit card that i no longer own, the tool i had no use never opened it or used it period, by how other similar retailers go about that kind of situation is usually as long as you have original receipt and its within 30 days of purchase and purchased with a debit card it is absolutely a cash back return/refund! Does anyone know their policies on returning something purchased with a debit card ? And returning it with an original purchase receipt? Thanks

Return Policy at O'Reily's. Google search came up with thread which didn't answer my question really. I don't know what their policy is but I needed a part that was $109. and wanted to get partial credit with some brakes that I found out I didn't need after all. Bought them at another O'Rielly's in San Francisco less than 30 days ago, never opened them and Oakland store would not take them back, not even with credit. Never heard of a franchise not taking back something from another store. Annoying, told them forget it I'll go elsewhere