Optimumservice issues with no resolution for over a month

I have called several times regarding service issues with my Altice One mini boxes. I have been promised that the repairs would be done and still nothing but empty promises and customer service refuses to allow me to speak with a supervisor. The issue is with their antiquated equipment at the pole and the subcontract that work out to third parties. They have missed 2 promised repair dates and are now "emailing " them to further escalate the issue. My further requests to have a supervisor have also been ignored.

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