Optimum reviews and complaints 1
View all 1013 complaintsOptimum - service support
You had excellent, what I always touted as the finest service support of all the tech companies I know. Now you send us to a call center somewhere with people who don't speak english well - I had one woman who couldn't have cared less and I didn't understand most words as the accent and quiet uncaring voice even with my phone volume to the max didn't make her words discernable. The second call was received by a gentlemen who seemed truly interested in helping but again with a difficult accent. You went from the best to just like all those crappy tech companies. It's what separated you from verizon fios. What happened?! Did the company get bought out and the dollar became more important than the customer? Very disappointed in what I receive for my $200/month. Very disappointed.
Latest Optimum Reviews
Internet / tv Mixed Experiences with Optimum: A Customer's Perspective Internet and television Legacy plan No internet serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!