Home Satellite & Cable TV Optimum unethical behavior due to adult content being available to children

Optimum review: unethical behavior due to adult content being available to children

Author of the complaint
4:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have the silver package and there is a channel that when my daughter accessed it, she pressed it and immediately an extremely filthy subject matter came on the screen. This should not be. When I attempted to call Optimum about it and ask for a credit, the agent insisted that there was a screen wherein I was warned that I would be charged for it. Rather than argue, I took a picture of the screen with my smartphone to show that it does not come up. We would never look at such content, and I feel this industry is succoring individuals into supporting this type of programming by not proactively indicating the content of the programming and making it easy for anyone, including children to access this type of adult XXXXX rated programming.

View 0 more photos
Add a comment

The warning would be displayed when you choose to order. There is nothing offensive sown in the photo you provided.


Learn how the rating is calculated

844 complaints
37 resolved 807 unresolved

Optimum contacts

(added by reviewer)
Phone number
6 Corporate Center Drive, New York United States