L Oct 03, 2019

TV service was discontined due to "lack of payment." This was Optimum's error. I called customer service, provided the number on the cable box, got a signal from the office and then received the same payment message. I was told that I needed a tech to visit the house to resolve the issue. No appointments were available for six days!

I explained that this situation was caused by Optimum and should be repaired in an emergency situation by the company. Frank, the representative, told me that this was the schedule he had. This is unacceptable service.

  • Updated by Loracrelda · Oct 03, 2019

    No payment was necessary. The account had a credit! Payment is made automatically by charge to credit card monthly.

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