D Aug 04, 2018

I live in the zip code 10514, Chappaqua, NY. For the last three years I have been using Optimum cable and Internet. My bills show I am suppose to be show I am suppose to be receiving approximately 100 Mbps, however on average over the last 12 months I have seen my download near 25Mbps and upload near 25Mbps. Unfortunately about every two or three months the service is so bad I cannot use anything; cable, internet, Apple TV, Netflix or any other streaming service. Tonight my Download was approximately 6Mbps and Upload near 6Mbps. My wife said when she was trying to watch a show on Apple TV it indicated it would take 10 hours to download. What the hell is wrong with this company. My bill keeps increasing and the service only gets worse and worse. I truly hate this service. This is the worst cable/internet company.


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