Optimum

We were long time Verizon customers and called Optimum to see if they could match the service and price since we were moving. We explained the situation, gave them the price we were paying and they were able to match. Three months in, the rate went up. I called, they adjusted it, what I thought was permanent, and then I saw the increase again 3 months later. I've called several times and spoken to very unhelpful associates who are just reading a script. I was given the runaround when asking to speak to the retention department. I was promised a call back last Friday at 1:15 EST. It's 7 business days passed and I'm furious. I had no option other than paying the overage as they noted my service would be shut off. A complete scam and textbook monopoly.

My checking account was over drawn by 144.00, my phone bill is 47.00 a month. Optimum is charging me for a phone that was traded in for a new phone. The remaing balance was put with the new phone bill I have now. Okay. That fix the bill for a couple of months now when I go look into my account they took my last out my checking account 144.00 saying I paid off a phone. I tried to explain to optimum that I dont have that phone it was traded in for the new phone I have. I e-mail them on the 4th of june 2022 like over 50 times. Call them like 50 times I cried told them that they took everything I have in my account and that I have children too feed. They did not care! I was told that my money would not be back into my account until the 25th almost a whole month inorder for me to receive my money back! its not right!

wires haning loose on side of house.

June 9, 2022 need service wire repair to attach wires to house again. Service is working inside, no need to come inside. 30 Baldwin Terr Fairfield, CT contact [protected]

Internet has been failing since April and now it is June 8th, 2022. There is a main line, that needs to be replaced, rusted and old. Which causes the signal, to reach its peak, but dropped so low that it disconnects everything. Optimum knows this, has known for several weeks, and it's still not fixing, or replacing defected line. They're not offering any discounts for being without service, it doesn't just affect me, it affects a number of people in the area. I deserve a discount off my bill, because I pay the full amount of $65.67 a month for no service. I plan on taking the next steps, and putting out a claim against optimum if I do not receive my discount.

My service started on 5/27/22. They didn't port my old phone number on that date. on the 05/30/22 I was told it would take 3 to 5 days to get my number. If you check my call log you can see I've been following and checking up. Not one person had the same answer or one that was of any help. I've been hung up on because I was upset. Then I was told there was an order yo port for 6/07/22. I called the night before and was told everything was on for the seventh and it would happen. Here it is the ninth and I still don't have my phone number. I've mentioned the third party verification severable times and was told it was done even though I didn't remember doing it. I did the third party verification today and was told verizon wouldn't release the number until 6/13/22. Now I was directed to call verizon by one of your staff to see the status of my number. If they tell me it's ready to go who do I call. A real phone number with people who can help me is what I need.

Cable was knocked down approximately just over a week ago. A very nice gentleman came out and rehung it but wrapped it around a tree and the limbs of my neighbor. Provided us a new router but didn’t know how to connect the land line. I fixed it. Another technician came out this past Friday and ran a new cable but didn’t do the actual connection. He left it coiled up across the street in the air for connection to the WRONG side of the house. He told us another technician would come on Sunday. Never happened. Well today the existing cable was yet again knocked down and cut. Was told a technician would be here today between 5:30 & 6:30. Never happened. Now I have an appointment for tomorrow June 7th between 11:00 & 2:00. As both my wife and I have to be in our respective offices. I am left to wonder what tomorrow will bring.

Good Afternoon

please reach me by email [protected]@gmail.com

I have called numerous times and for some reason my WIFI is hacked.

I have changed my password many times.

They brought over a new router and for some strange reason optimum has no record of the model.

I am out raged and angry regarding this matter.

When I call I get the run around and always ask for management who never calls back I have been with them for over 8 years.

This is disgusting and needs to be addressed.

I was promised a VISA gift card of $100 for upgrading to 300 speed internet service. If I made 3 consecutive payments on time. I was initially told to call in by May 6th to request my gift card.

I called in on May 5th and was told that a request had been submitted for my gift card and that it would be mailed out in the next few days. A couple of weeks passed, and I still had not received my $100 VISA gift card. I called in again asking about the gift card. As I had now made 4 or 5 payments on time

I was rudely informed that I did not qualify for the VISA gift card because I cancelled my order for TV service. I cancelled the request to ad TV PRIOR to upgrading to 300 speed internet service. Nor was adding TV a part of their Gift Card promotion. It was if you upgraded to 300 speed internet and if you made the next 3 payments on time you would receive the $100 Gift Card.

Then the representative had the audacity to claim that I had been told that I did not qualify on all previous phone calls. EXCUSE ME? If I had actually been told that. I would not have bothered calling in 4 times asking about my $100 VISA Gift Card. That was an outright LIE.

They are still running a similar promotion and nowhere on their promotion does it mention having to add TV to your subscription to qualify for a VISA Gift Card.

I went to the Optimum NY Hauppauge store to discontinue service on May 24, 2022. I brought back all the equipment and received a confirmation receipt along with a receipt noting that my disconnect date would be June 17, 2022. That was surprising because I am no longer using the service. So, I'm paying for almost a month's service for something I'm no longer using. I called and spoke with a sales rep that confirmed they cancel on the billing cycle and was giving me a run around that I found quite offensive. I told him that is not right and is basically stealing from a customer. I have never experienced a situation like this where I'm actually being "penalized" for ending a service. The resolution I would like to see is my not being responsible for paying this bill. Optimum should have cancelled my service as of 5/24/2022.

Dealing with Inadequate service for Over 2 Years with the Customer Service department who have constantly given me the run around on what my service interruption problems have been. Several times they have replaced my cable box stating it was a problem with the box - not the case. Another problem was, they sent out a repairman who broke my cable box on the side of the house and put a zip-tie on it. After some years and weather deteriorating the

equipment, my internet was constantly in and out, so they told me that it was because I needed to upgrade my service, which I did. That did not help. Now I'm paying more and the service is still bad. They have sent service repair men out several times, who were too lazy to do due diligence - finally this weekend (5/21 & 5/22) we received two repairmen who worked the problem and found the real solution - The Lines were bad and the faulty equipment in the box due to the weather beaten box. In the meantime, the office shut off my service and stated that there was an outage in my area which I found out that no one was out except me and the repairman stated there was good service going to my house it just needed to be turned on. With COVID everyone has to work from home, personally, I am homebound (disabled) so being without cable and TV was hard. And I have been working with issues of In & Out service for quite some time. Over the past 2 years, my cable and internet has been out more than in. I have been promised compensation several times on my bill, and have never seen a credit - Trust me, cable is not cheap. I have been making calls, and they have been hanging up on me or just hanging on the line not saying anything - I feel they need to train their customer service to be more customer focused, I am a very frustrated customer. I have been asking to speak with a Manager for a while which they have told me one will call in 2 hours, then 24 hours, than 48 hours, than hold on and they disconnect me.

I, Nancy Gembitsky, moved and disconnected all my services (internet, cable tv, and phone) effective May 9, 2022. at 2 Acorn Lane, Stony Brook, NY 11790 with phone number there as [protected].

I returned all equipment and received a receipt confirming.

However, they are charging me for the full month of services of $266.50 for the entire month of May.

Doesn't seem right as after 17 years as customer I am charged 22 more days of service when all has been disconnected.

I can be reached at:

3528 Vail Court, The Villages, FL 32163 and cell number [protected]

When upgrade was done the installer never completed the job just left.!

Spent 8 hours on 9 calls to get service to work needed another installer to finish up next day.

Tv service. Freezes up and need to restart system all the time, I was sent another technician who swapped the box and didn’t program it he left, spent 5hours on phone with phone technicians had another home visit next day, end result is still have same issue’s

If I was you don’t get this service it’s been approximately 5 weeks now…SUX

Contacting you to advise my service for internet was done on 4/30. Tech came without my extender and advised it was not in the work order. When checked it was. I have been working with my sales person and did not get contacted at all from Optimum since then. Today my salesperson and I called into customer service. We waited for 1 hr and 30 minutes. We finally got a representative on the phone and when checking on the issue put us on hold and then disconnected us. I know will have to go in person to pickup my extender which is an inconvenience since I work. I will explain to the office I am requesting a credit for my account and time not having service I am paying for.

Four weeks ago I lost service to tv ,internet and phone. A serviceman came and found that my outdoor cable was not connected. He made a connection and I now have service but the cable was temporary and is stretched across the road. He told me Optimum would return in a week to "bury the cable". To date I haven't heard from you and have had difficulty contacting you with this problem.

The service does not include visual voicemail which lets you know if you have a voicemail. So the only way you can find out is if you call your voicemail. I confirmed this in three different phone calls and three emails with optimum mobile. There's no way to set up the phone so that it notifies you of a missed voicemail. That's ridiculous. I would not recommend optimum mobile. I bought one of their recommended phones from them when I set up their service.

Over the past three years I have been repeatedly contacted by various collection agencies for a bill that was previously paid in full. Each time I am harassed by a new collection agency I have proved with a canceled bank check that my closed account was paid. This is becoming a severe issue that I am tired of being harassed over. The unprofessional, disorganized, horrible service from this company is the reason I canceled my service in the first place. Now I am constantly haunted by this company that obviously has zero communication within the company to remove me from their data base. I am NO LONGER A CUSTOMER and I PAID MY BALANCE. I would like Optimum to finally LEAVE ME ALONE!

My Name is Raymond Brown

On Thursday 4/7/2022 I discovered my area experienced an outage. When the problem was resolved both my optimum cable boxes would not reset. I called Customer service and we spent an absorbent amount of time trying to reset the boxes. It was determined both boxes needed to be replaced. The next appointment available for a technician would ve Sunday 4/10/22. I declined because I attend religious service on Sunday and the times didn't work for me. I was told I could return the boxes on my own to the nearest optimum center in my area. This turned out to be 6 Excutive Plaza in Yonkers, ny. The Customer service is awful. I waited in line for about a half hour to be told we do not have your cable box available. We expect a shipment tomorrow 4/8/22. I was told the store in Eastchester has the boxes available. It was late and I attempted in the rain but didn't make it in time. I returned the next day around 11am I walked in and I was the only person standing waiting will the three women playfully joked with o e another as I stood and waited for someone e to greet me. Several minutes passed and they dispersed from one another's company and finally the one remaining seated said next customer"as if more people were present. I would not gave taken offense except another Caucasian customer walked and as was greeted with"Goodmorning how may I help you" I brought it to their attention but it feel on deaf ears. I proceeded to ask about the box I was promised would be there today to find out the truck didn't deliver the supplied. I thanked them for nothing and drove to the store located in Eastchester. I was greeted by a very professional young man and was convinced to purchase an apple TV box which I'm enjoying. I have not spoken to anyone from customer service or been compensated for my near 48hours with cable which I pay for consistently every month. I almost canceled my service on Friday due to the lies I was told by customer service the boxes were in stock. If it were not for the kindness of the Eastchester store employee I was taking my service to Verizon.

Altice USA April 3.2022

Attn. Shared Services

200 Jericho Quadrangle

Jericho, NY 11753

Account # [protected]

I have been with Optimum for 30 years. And it seems that Optimum does not want to keep me as a customer any more. I have called customer service almost every other month and each time I am promised a specific reduction in my bill but it never occurs. I have dealt with the Retention Dept. and once again am told that my bill will be decreased for a year but once again it does not occur. By only having your cable tv service, there are no deals to keep me as a loyal customer. Your reps would tell me something but it never happens.

I was signed up for silver package and was happy with it and was paying $179. Then, without any notice Optimum decided to do away with the Silver package and changed me to the select package and for the same services. I then spoke to your rep and he told me that although the changes were made that my bill nor the services will not be affected. Well my bill continued to increase. On 1/26/2022 I spoke to your retention dept. and they agreed to a total bill of $176 moving forward. But now my April bill is $185.

However now on April 1 I am no longer getting Showtime for free. As I stated my issues began once Optimum decided to remove my Silver package. I was told that I would still receive the same channels which included free Showtime. Each time I call your company I receive different responses. There is no consistency. On Saturdayy I spoke to the Retention Dept. about this and was told he would give me Showtime for 6 months free. However after promising me that, he came back and said he cannot do that. Why would he offer something then rescind the offer.

This company does nothing to keep loyal customers. You need to understand that it is cheaper to keep a loyal customer satisfied than to try to get a new customer.

So after over 30 years with Optimum, I am now looking into switching to Verizon. I believe they would appreciate my business. All my problems came about because of your eliminating my Silver package and not following through with what I was told, that there will be no difference in services or cost now.

I have been promised a bunch of offers from this company and for the most part you have not delivered!

Barbara and jerry Layefsky

6 Westbrook Ct.

Cortlandt Manor, NY 10567

[protected]