Opodo

I booked a flight to leave London on 25th February. It was cancelled by the airline and two months later, I still hadn't received any information from Opodo.

I was able to resolve it with the airline, who advised it was rescheduled to the next day.

I have since had the flight cancelled again and this time the airline will not deal with me. I have to go through Opodo but Opodo will not speak with me.

I can only communicate via a robochat who does not recognise my flight has been cancelled and I cannot speak to a person. I ahve tried calling but only get robots.

I have no idea what has happened to my flights or the money I spent on them

I would like to know what is happening

Thanks

Hello,

i buy flight tickets 10.12.2021, i have confirm about pay from my mobile banking, but i dont have to today anyone confirm on my mail address, so i dont see my tickets, and i dont have 10 digits number to my tickets, so i dont now, i can flight to Milan or no. Can you help me please with this problem?

Termin flight is: 13.1.2021 - 16.1.2021 from Wien to Milan and back
Person on tickets: Petra Brinzikova, Mario Brinzik, Natalia Brinzikova, Richard Brinzik

I try 15 times chat on our web, fb and mobile aplication but no answer never.

My flight is in a few day and i still dont have my tickets.

Thank you very much for your answer.

Best regards, Brinzikova Petra.

I had the bad choice to book threw Opodo my trip from Copenhagen til Buenos Aires the 26/10/2021, for 5/01 til 16/03 with airline Lufthansa. Reason of travel to see my family after 3 years and go back to my homeland. The 11/11/2021 I spooked with an agent to change my flight for 1/01 he charged me 40, 63 GBP and told me everything its ok.. the 23/12/2021 I entered to see my flights status and results that OPODO never changed my flight never refunded me 40, 63 GBP and my original flight was gone, since then everything its a nightmare for me, that day an agent named Rahul changed without my permission the flights again for 1/01 (my suspicious is that the original flights was already gone) but not confirmed since they was asking 500 GBP thing that I said no (the team will handle it, no worry he said)), the 24/12 I received a call from them telling me that they will calll back with solution in cpouple of hours, now the 27/12/2021 ive been trying to contact them and still waiting for a fair solution since they never called me back, it wasnt my fault that they screwed up things with my flights in the first place... now im waiting for a solution and a call from them thing that can never happen, honestly I want a refund or my flights confirmed ASAP for the price that I payed+ the 40, 63 GBP for the change that they never did.
This is a nightmare for me and my family.

I wish to make a claim for the refund on my ticket from Dublin to Dallas in the amount of € 1, 989.69 . This ticket was bought with no notification of no refund as per email received today on the 7th of Dec at 11:44 pm after a miss information that our flight with another airlines (aerlingus bought a couple of weeks ago) had been cancelled. However, on realising the information was incorrect at 11:50pm I immediately cancelled the flight and called my credit card to stop the transfer of funds . I was told the funds had already been transferred. I received an email from Opodo stating my cancellation was being looked into. I even purchased an insurance with the flight to avoid any possibility of non refund. Even at the point of cancelation there was no notification of any portion not refundable. Only to get the attached email stating ticket is non refundable . I've made several calls to Opodo non of which has been successful. If i had the slightest idea it was non refundable i would not have even gone beside it. All i am asking is a refund of my funds please.

i bought an (emirate airline) ticket from opodo in september to nigeria and found out emirates stopped flying to nigeria in november and contacted emirates who advised me to get a refund from opodo wich i did and was told i will get my refund within a week so i can get a new ticket and since then opodo has stopped taking my calls i had to borrow money with interest to buy an new ticket i contacted emirates and they said they have refunded opodo and don't know why opodo wont do me a refund.

my email address is [protected]@yahoo.com

hello i am elsida i have made a booking with opodo for 30 /12/2021 and return to 9/01/2022 but i want to travel earlier for some reason my request is under process for some days now please help me cause the dates is soon and i want to resolve quickly . the date desired are 17/12/2021 and return 26/12/2021 .
i have selct the desired ticket from the app but still no answer

I bought 3 flights ticked from OPODO in January 2020. Due to the Corona 19 the flights were cancelled.
I requested refund for the tickets in April 2020 and then numerus time thereafter. By email and also by telephone to customer services.
At the time of buying the tickets I had paid for their Premium Support option, however I have not received this service.
So far every time I telephone the customer advisor says that they have not received refund from the airline, which after such a long time I find hard to believe.
I last called 16/11/21 and spoke to an advisor ( Naveen Gurung) who said the same waiting for refund from airline, and he would not pass me to hi9s supervisor when I asked to speak to them. He said someone one will call me in 2 days, but no one has called.

I bought a ticket for a flight from Lima-Cancun through the website Opodo on 26 November 2021. The price quoted was £249.43. When I clicked authorise I received an email from Opodo saying "The total cost of your reservation is: £490.33" -almost DOUBLE the price they were meant to charge me.
Naturally I am not at all happy about this.
There is no mention in Opodo's Terms and Conditions stating that the price may suddenly increase without warning during the booking process and I was not given the chance to cancel the booking once I saw I had been overcharged.

Opodo have a "best price guarantee" advertised on their website which states "If you find a cheaper price within 24 hours after booking your flight with Opodo, we'll refund you the difference." This has not been honoured.
The cheaper price was still advertised after my booking had completed and there is no clear reason as to why I was overcharged in the first place.

I spoke to a customer representative the same day named Tushar to complain, he told me to fill in a form on the website Odigeo.freshdesk and said I would receive a reply within a few days. This was 10 days ago. 
I sent the form and provided screenshots proving the price discrepancy.
I have not received a reply from them or a refund of the difference, which is £240.90. I received an acknowledgment giving me a case number which is 2522439.
I sent another complaint through Opodo's website on 2 December and have not received a response to either this or the previous webform complaint, although I received another case number which is 2529235.
This is quite simply appalling customer service. I demand a proper investigation and refund of the money that was taken out of my bank account without my consent.
Regards
William Softmore

Dear opodo team,
I have tried to call your service team and to reach out via the app and chat to change my booking, as I cannot change it online, however for three days all I hear is that there is a technical issue and I should call back/ write again in 5 to 6 hours. Nothing has changed the last three times I was asked to wait for 5 to 6 hours and my flight is next week. I need to be able to change my booking or reach someone who actually talks to me and does not only repeat: "We are currently experiencing a technical issue, please reach out to us in 5 to 6 hours, and we will be happy to assist!"
This is getting really frustrating.

I booked with Opodo and 10 days before the actual trip, I raised the request for postponing the travel. I filled the request online and was given a price. I was tracking the status of it online and it was saying 'Agreed/Approved with airline'. 2 Days after that I received a call from Opodo that they were able to find the prices but now because of some technical issues they can't find it, so asked me to wait for 72 hrs. When I asked why 72 hrs as that would be too close to the actual date of original travel, I was told that 72hrs is max time usually it gets resolved in 4hrs. I even asked for the option of how much I would get back if I go with cancellation. I was told that they will send the details in email. Didn't got any email after that. Tried contacting them through chatbot and phone. On Chat bot got connected to one agent and he simply said our systems are down contacts us after 2-3 hours. Tried contacting again next day, but can't connect to any agent. On phone they ask you for your booking reference and after that it goes nowhere, just kept waiting.

Either Opodo is waiting for the last day when they can quote me higher prices or expecting me to myself say that I don't want to postpone.

Worst service I ever had for any agent.

Hello,
I have asked for an invoice for my flights for me and my partner two months ago, but opodo won't send any invoice. I've asked repeatedly for the last two months and they also answer that they will send it by e-mail, but they never send it. We really need an invoice in order to get a refund from our company. Please help us, thank you.
I will give you all the flight details when you contact me.

I was charged twice for the same booking. The trick they used is that they showed my credit card as declined the first time and asked me to retry it and when I re-tried my card to make the booking, again the second time as-well the card got declined. The reality is that, after few mins, I got charged twice for the same reservations under two (2) different booking numbers. Now the issue is, since I was charged twice, I've been asking for refunding my duplicate payment and that is leading nowhere.

This happened approximately a month ago and after repeated chats and multiple calls with customer service reps who apparently are somewhere in India ( Mandeep and few other reps) all I got was fake promises saying that the extra charge was a glitch and it will be refunded in 48 hrs or we've put high priority on you case you'll receive in 24 hrs. The extra charge is roughy $1, 500 and I don't see light at the end of the tunnel.

I'm raising this complaint so that I can get my refund back and also most importantly to warn others from using this website as they are bunch of crooks as try to extort money anyway possible. PLEASE DO NOT USE THIS WEBSITE. I've learned my lesson that, albeit going directly through airline website maybe be slightly expensive, but at least I don't have to go through the hassle that I'm going through right now.

Hi team, after numerous attempts to seek a refund from this company, the below letter was sent to Opodo head office UK address along with evidence as a last resort, however the letter was returned as their premises don't even exist! Below letter provides you with all the details;

Attn: Opodo Complaints / Refund Department
Booking Ref: [protected]
2020 Flight Refs:
Cancelled Outbound Flight Ref: W94552 LTN-BOJ / PNR 5THKX6 - 24/08/2020 (BH Air via Opodo)
Cancelled Inbound Flight Ref: W94551 BOJ-LTN / PNR QCNMVM - 04/09/2020 (Wizz Air via Opodo)
2021 Flight Refs:
Outbound Flight Ref: W94552 LTN-BOJ / PNR HI1EHX - 16/08/2021 (Wizz Air direct booking)
Transferred Inbound Flight Ref: W94551 BOJ-LTN / PNR QCNMVM - 27/08/2021(Wizz Air via Opodo)
I am writing to make a formal complaint in relation to flights booked through Opodo travelling with Wizz
Airline and an outstanding refund that your company has failed to process despite numerous attempts
to contact you and the airline directly.
In August 2020 my original flights (referenced above) booked with Opodo were cancelled due to the
Coronavirus pandemic; your company failed to advise me that the outbound flight on Aug 24th 2020 was
cancelled, consequently I travelled from Bournemouth to London Luton airport on the day, only to be
advised that the flight "didn't exist" (Booking Ref: 5THKX6 / Flight Ref: W94552 LTN-BOJ). After various
back and forth correspondence with your company, you eventually accepted liability I had not been duly
informed of the cancellation and so refunded my outbound flight + expenses incurred + transfer fee of my
inbound flight and any difference in ticket cost (a total of £208.83).
I subsequently re-booked my outbound flight directly with Wizz Air (not through Opodo) for the following
year August 2021 (referenced above) and Opodo transferred my inbound flight to 27/08/2021
(referenced above).
Around July 2021 the country I was travelling to (Bulgaria) was ‘red' listed and therefore not accepting
UK entrants - despite this, Wizz Air continued to operate their flights and encouraged me to continue
travelling despite being at the height of the pandemic. I was advised any flights cancelled by myself would
incur a charge - this was heavily disputed at the time, but similar to the appalling customer service
experienced with both your companies, I cut my losses and did what any conscientious citizen would do
given the situation to prevent putting myself and others at risk and cancelled my flights, incurring charges.
Wizz Air refunded my outbound flight W94552 LTN-BOJ 16/08/2021 - Ticket Price 100.49+
Administration fee 8.00 + Wizz Bundle 66.00 minus cancellation fee EUR/53.00 = 120.99 I was eventually
refunded.
However - Wizz Air advised via phone that my inbound (return) flight W94551 BOJ-LTN 27/08/2021 had
also be refunded BUT back to OPODO (on or around 27/07/2021) as this flight was transferred andbooked through your company (Ticket Price 211.46 + Administration fee 8.00 minus cancellation fee
EUR/60.00 = 159.46). But guess what - I have still not been refunded by Opodo.
Your company seems incapable of reviewing my case end to end, and continues to focus on the refund I
received in 2020 which was as a result of your own negligence, and NOT the refund I AM STLL YET TO
RECEIVE in respect of the cancelled transferred flight.
In one of the many conversations I had with your company, I actually managed to reach an operator who
took the time to review the history of my case (kudos to Sagar wherever he may be), and instead of being
shouted at (and I quote one of your representatives: "What more do you want from us" followed by being
hung up on), he actually confirmed that Opodo had indeed received a refund from Wizz Air for my
cancelled return flight of THIS YEAR but there was now a new problem - Opodo required my SWIFT and
IBAN in order for your company to refund me, which was provided, but just to be sure let me provide you
with it again.
Despite contacting both your companies numerous times - which by the way is more difficult than trying to
reach Houdini himself - via the only methods you allow: non-reply emails or extortionate call centers,
‘online' case/complaints portals which are constantly rejected because your mailbox is either full or no
longer active, I have now reached an impasse and have had to resort to writing this formal letter to your
UK head office!
The communication / customer service received by both your companies is abhorrent. Never in my life
have I experienced such deplorable behavior. Your delay tactics, false promises and elusive attitude are
shameful. No Customer should need to be the go-between for two companies who supposedly operate in
conjunction with one another. You are offering a travel service, it is your job and you should be contacting
Wizz air on my behalf if you need any clarifications.
Your company has caused me endless sleepless nights, anxiety and been extremely detrimental to my
mental health. Whilst the refund amount may seem insignificant to you, I had saved for years to afford the
holiday and flights I paid for, and I have already lost a significant amount to charges. I have referred my
case to the relevant governing bodies, as this type of behavior cannot continue and should be addressed
accordingly.
I request once again - PLEASE REFUND MY ACCOUNT FOR THE AMOUNT OWED - 159.46.
I have attached the correspondence received from both Opodo and Wizz Air (what little I did receive) as
evidence - good luck figuring it out.
Sincerely, a very frustrated, tired and penniless customer…

I followed all the procedure that you clearly stated on your website, app etc. I cancelled within a hour of booking because Opodo was experiencing technical issues - I tried to call Opodo customer service before and after cancellation and they could not help me. I was told to wait 48 hours and someone will be intouch. I waited and contacted Opodo again and told that i will need to cancel the booking. I explained that I did within an hour of booking - I told that i couldnt get through because Opodo automated system told me it was cancelled but then they told me to wait 72 hours and someone will be intouch - I told them that i was alread told to wait 48 hours and they responded that i needed to be patient. A week's gone by and ive been told to cancel the booking and i will get a third back and again - as above.

Request for refund due to flight covid cancellation :

In February 2020 we booked three return tickets on TAP for August 2020 from Paris to Sao Paulo through OPODO. Due to COVID TAP cancelled the flightin August 2020.
Opodo asked for refund in November 2020 and was refunded by TAP end of August 2021.
Despiste many calls to Opodo, at least every two weeks, i have not been reimbursed yet. Opodo acknowledged being reimbursed by TAP, saying they will reimburse soon but never make it since september 2021. I even asked to be called by a manager and they also have given me a meeting appointment but they never call me. On top of that their promise voiced through their official server is to reimburse customers between 3 to 7 days.

Tickets number are
OPODO [protected] et
Auriane TAP [protected]
Jean Claude TAP [protected]
Catherine TAP [protected]

Good evening, I had a cancellation of my flight on 27 of July 2021 with Wizz air booked through Opodo .booking id [protected].i ve spoke with Wizzair about refund of it and they told me they sent money to Opodo on 30 of july 2021.After 3 months i ve contacted opodo to ask what happening with this matter but they told me they are waiting for money from Wizz air. When i ve told them i have an e mail from wizzair confirmed they paid on 30 of July Opodo told me to be patient to wait few more days.This was on 1 of Nov .I am now frustrated and if this matter is not solving I am going to take it further .
Best regards, Cristina Bindar

I have now been attempting to complete a file for claiming my money back for a flight and car hire to austria on dec 26th. Everytime I get to the end of the form it says that there is an error, despite me checking the information with the opodo online team. Really not impressed. I would appreciate some assistance with this please
My familys holiday has been cancelled due to austria announcing a lock down and children requiring both vaccinations. This is no fault of mine and I would like to sort asap to enable me to book something else

I bought the Flexible Travel Dates insurance and paid over 20 GBP. When I called to change my flight to a later time. They said the flight is not changeable. And they said it's not their business even though I paid Opodo directly for the insurance. They are rude and told me to call the insurance company directly.

I booked a flight to South Africa using Opodo. Due to Covid the flight was cancelled. I have been waiting 19months for a refund and each time I call I am told that the matter has been escalated and that they are still waiting for the money from the airline.
Booking reference number [protected]

I would like a full refund and then 10% of this amount added to the total for each month I've had to wait for the refund to happen. I feel this is a reasonable request as a full refund plus compensation for the poor service and inconvenience

In August 23rd I bought a return flight to Poland for which I paid £103.36. The returned flight to London was on 21st September.
On my October bank statement I found that on 23rd September I had been charged £59.99 by Opodo Prime Barcelona ES. This is incorrect as I did not purchase another ticket through Opodo and have never authorised such a transaction.
Please resolve the issue as soon as possible.
Your sincerely,
Ewa Turner