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Premier Cancun Vacations

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Customer Service

1800 985 169 (Australia, Premier Vacations CS)
1800 985 190 (Australia, Premier Reservations)
+1 866 859 2986 (US, Premier Vacations CS)
+1 866 859 2983 (US, Premier Reservations)
+1 800 214 0190 (US, Transportation Department)
+1 800 873 1440 (US, Sunset World Gives Back)
+1 800 490 0287 (US, Quality Assurance)
+44 800 047 0128 (UK, Sunset World Gives Back)
+44 800 520 0456 (UK, Transportation Department)
+44 800 047 0813 (UK, Premier Vacations CS)
+44 800 883 0761 (UK, Premier Reservations)
Blvd Kukulkán km 7.5 Plaza La Hacienda, L 35, Q. Roo
Cancun
Mexico - 77500
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat10:00 AM - 2:00 PM
SunClosed

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Complaints & Reviews

Premier Cancun Vacationsvacation package

this company has taken out money from my account and never sent me information. the sales rep Jorge Nunoz booked a flight with himself . he never provided flight information or hotel because he never booked anything. he also charged me in Mexican currency so that fees are higher. i will now report them to bureau. do not use this company. the flights placed left me myself and daughter alone and he placed a flight ticket with me, myself and him. now he will not answer calls or emails and state. i am now having issues with getting money back or correcting problem. please beware this is a nightmare..DO NOT USE!!! ITS A SCAM!!!

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    • Ji
      Jim Wehrle Aug 07, 2019
      This comment was posted by
      a verified customer
      Verified customer

      Please give me your name and booking number so I can send it to the people in charge and they will contact you about this.

      0 Votes

    Premier Cancun Vacationsaleyna purino perez

    I was introduced to this lady by my friend through phone regarding the vacation packages in Cancun 3 years ago. And promised that our kids will be free, they were 12 and 15 that time. And then as I received, the contract it says that children is free under age of 12 only, I confronted her she said just don't tell the staff in the hotel, are you kidding me?! Do you think they gonna believe? And then she said I need to pay for them that is almost $300 each WTF! This is lady is a scam and the company I asked for a refund t no response, and keep on calling me for referrals and If I want to extend my contract because it expired so another $200 !!! How are we going to use it if we need to pay for our kids that's more than a regular vacation packages. I even told her they need to make a refund since a lot of tourists has been killed and sick in Dominican Republic who the hell will go there for a vacation?. This company and their staff are all scammer. They promised a lot. She even uses fake FB account posing as this pretty latina girl claiming she's half Filipina but all her pics were in other country. I wish the owner of this pics will be notified.

    aleyna purino perez
    aleyna purino perez

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      Dec 13, 2018

      Premier Cancun Vacations — vacation package

      A person named Aleyna Perez called me and encouraged mw to buy the package.All of a sudden becausw of her...

      Nov 19, 2018

      Premier Cancun Vacations — same complaint

      Seduced by a young pretty Filipino woman on Facebook into purchasing a trip to Cancun at the resort listed in...

      Nov 01, 2018

      Premier Cancun Vacations — scam

      In 2016 I received a call from Chelsea Panganiban she offered book/buy a vacation package going to cancun...

      Sherwood Park

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      Aug 25, 2018

      Premier Cancun Vacations — vacation package

      We received a sales call June 2017 sounded to good to be true but we really needed a vacation. I am a cancer...

      Mar 23, 2018

      Premier Cancun Vacations — 898usd cancun all inclusive

      Package includes: -all inclusive - Cancun (no air fare) -Orlando, Florida - hotel and breakfast - Bahama...

      Mar 16, 2018

      Premier Cancun Vacations — scam and thieves

      My friend from Chicago and I, from Las Vegas were victims of this scam cancun vacation. Claire Garcia...

      Premier Cancun Vacations — untruthful information, justine romano big liar

      Our friend adviced to contact Justine Jay Romano, regarding vacation in Cancun Hacienda Tres Rios. Upon...

      Cancun

      Premier Cancun Vacationspremier cancun vacation

      This premier vacation company has been calling me day and night. I am fed up. The calls are driving me crazy.When I tell them not to call they automatically hang up in my face. They have been calling me non stop since January 2017. It is now June 2017 and the calls continue. I am filing a complaint and I I am recording the calls, and I am getting an attorney.

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        Premier Cancun Vacations — cancel package/ refund

        I was cold called the morning of 5-12-17 while caring for my 5 year old son and 3 month old niece. Of course...

        Premier Cancun Vacations — premier cancun vacations scam - belinda ocampo

        Beware of Filipino Vacation Package Shill/Scam Alert! Company: Premier Cancun Vacations (Facebook page and...

        Cancun

        Premier Cancun Vacations — misleading information on bonuses/extras offered within the package

        The claim is about Misleading Information on Bonuses/Extras offered within the Package where the main product...

        Cancun

        Premier Cancun Vacations — phone scam

        Today I received a call indicating that I have won & qualified for a trip to Cancun & Orlando due to me...

        Cancun

        Premier Cancun Vacations — cancel vacation/cancel payment

        One tuesday afternoon, a filipino rung me from cancun, mexico (I she told me) and said that I was selected by...

        Premier Cancun Vacations — needing to cancel

        I had a lady call me on my cel ph& pester me for over an hour, she said her name was Rebeka(who i could never...

        Seminole

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Premier Cancun Vacationsthey won't call me with info about trip to orlando

        I bought a vacation package that included a trip to mexico and a trip to orlando. We took the trip to mexico in october and would like info about the orlando trip. No one calls back... Week after week I phone to no response... If they wait long enough, my time will be up to even take the trip. Maybe there is a method for thier maddness, but it's just making me mad.

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          • Ja
            jacquiev Mar 21, 2012
            This comment was posted by
            a verified customer
            Verified customer

            Hi,
            I'm planning on bringing a class action lawsuit against this company. Please send me an email if you're interested. I'm also a victim and they won't refund me even if they have misrepresented the purchase letter. my email is [protected]@gmail.com

            0 Votes

          Premier Cancun Vacations — scam

          I got a call while I was working and the recording on the phone had said that I had won 100, 000 air miles. I...

          Cancun Premier Vacations — cancun premier vacations refused to refund my money

          Cancun Premier Vacations refused to refund my money. I am very upset with them because the information I wa...

          Premier Cancun Vacationsmarketing phone scam

          Premier Cancun Vacations. Complete Scam.

          I got an automated call claiming I'd won a free vacation and was transferred to an agent. At the end of a forty minute conversation I was conned out of $600.

          When I made reservations to follow up on this "deal" I was then informed there would be a $200 reservation fee.

          I was put under the false impression that the vacation package was an all inclusive one. This was clarified for me when I attempted the reservation. All this extra cost would've added up to another $500 per person so I asked for my money back.

          They made me sign and fax a disclaimer and I got half my money back.

          I can't believe I fell for this ###.

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            • Thank you for taking the time to write your comments. We appreciate all customer feedback since it provides us an opportunity for improvement. We regret hearing your experience with our company was not a pleasant one. Please feel free to contact us at [protected]@premiercancunvacations.com for more information.
              Kind Regards
              Premier Cancun Vacations
              Quality Assurance

              0 Votes
            • Sw
              Sweetie83 Aug 09, 2011

              I have also paid for this although I made sure that it was an all inclusive which cost me an extra $50. I was under the impression that my flight was paid for going to Cancun and when it come to pay for this all I told them no cause my flight wasnt included. So they told me they would throw in another deal, which when I received my package its not in there. I havent tried booking the vacation yet and hope that I do not have to pay another $200 reservation fees as that is crap and should be told to you when you are purchasing the "deal"! I will let you know how things turn out when I go to booking the trip.

              0 Votes

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