Oojo.com review: Scam alert: oojo promised a refund, then refused – now lying to my bank

I booked a flight with Oojo for $3,891.81. In May 2026, Oojo emailed me stating my Turkish Airlines flight was "involuntarily disrupted" and that "the only available option for your ticket is a refund" . Their own Re-protection Department promised the refund would appear in 1–2 billing cycles.

Here's What Happened Next:
1. I tried to rebook through Turkish Airlines
Turkish Airlines quoted me $8,640.61 – more than DOUBLE my original fare. I have the email from Turkish Airlines showing this. Oojo was unwilling to help, and Turkish Airlines told me to go back to Oojo. I was stuck in the middle while both companies refused to take responsibility.

2. Oojo refused the refund they promised
After months of waiting, Oojo's "Special Services" department emailed me on August 23, 2026, and told me they were "unable to provide the requested refund." They reversed their own promise with no explanation.

3. Oojo is now lying to my bank
In their response to my credit card dispute, Oojo falsely claimed that I received a Turkish Airlines itinerary for a rebooked flight. This is a lie. I never received any itinerary. I never authorized any rebooking. I never received any flight confirmation. If they claim a rebooking happened, they cannot produce the itinerary, the confirmation number, or any proof of delivery – because it does not exist.

4. I had to book another airline at my own expense
Because Oojo refused to honor their refund and left me with no ticket, I had to rebook with a different airline, costing me an additional $5,900.

5. Oojo provided no documentation
I formally requested:

The alleged itinerary they claim I received

Proof of delivery showing when and how it was sent

Any documentation of an authorized rebooking

Correspondence with Turkish Airlines about the refund

Oojo has provided none of this. They closed the case and said they would "await the bank's review."

Total Damages So Far:
Item Amount
Original flight (not refunded) $3,891.81
Replacement flight $5,900.00
Total $9,791.81
Why You Should NEVER Use Oojo:
They will promise a refund, then refuse it.

They will lie to your bank and claim you received services you never got.

They will close your case without providing any documentation.

They will leave you stranded while your money disappears.

I have reported Oojo to:

Chase Bank (dispute appeal in progress)

Federal Trade Commission (FTC)

Illinois Attorney General

And I am pursuing legal action for breach of contract and damages

Oojo, if you want this review taken down:

Issue the full $3,891.81 refund you promised

Compensate me for the $5,900 replacement flight

Provide a formal written apology and correction of your false statements

Until then, I will be sharing this story on every review platform and with every regulatory agency I can find.

DO NOT BOOK WITH OOJO. THEY WILL STEAL YOUR MONEY AND LIE ABOUT IT