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I do understand that the rolling power outages are needed due to the high load of electricity used at this time, but don’t you think it may have been a good idea to inform the public about the possible outages prior to making the call? What about the people who are depended on medical equipment powered by electricity, e.G. Oxygen concentrators, some can not be off that for long and 15 minutes+ is too stressful and the oxygen levels tumble…. This storm is not a surprise and oncor should have seen it coming, at least could have notified the media to make the public aware of the possibility of such power outages prior to making the call, so that other arrangements could have been made for those who need electricity for their medical equipment!
The complaint has been investigated and resolved to the customer’s satisfaction.
![Waste Management [WM]](/images/business/32-32/123283/waste-management-wm.jpg){kind=small}
THANKS ALOT ONCOR...YOU DESERVE AN ENCORE FOR THIS FINE PERFORMANCE TODAY! 1ST YOU DIDNT WARN ANYBODY ABOUT THESE ROLLING OUTAGE TESTING NOR DID OUR KIDS HAVE A CHOICE THIS MORNING ONCE THEY WERE STUCK AT SCHOOL! IS YOUR RAISE REALLY THAT IMPORTANT THAT YOU WOULD LET HUNDREDS OF KILLEEN LOCALS FREEZE TODAY & TONIGHT ON BEHALF OF YOUR PAY INCREASES YOU WILL BE RECEIVING AFTER THIS IS ALL OVER? IM SURE WE WILL PAY HIGH PRICES AGAIN IN THE NEXT MONTH LIKE WE DID FOR OUR SMART METERS YOU INSTALLED WITHOUT OUR APPROVAL!
HMMMM? AND WHY IS IT THAT THE ONE ONCOR NUMBER THAT WE WERE ABLE TO GET A LIVE PERSON AT IS NOW BEEN CHANGED TO A NOW RECORDED MESSAGE!?...DIRECTING US TO THE SAME NUMBER THATS AUTOMATED AND LEAVES YOU WITH YOUR MOUTH OPEN AND A CONFIRMATION NUMBER? REALLY!?
IF ANYONE WOULD LIKE THAT NUMBER I'D BE GLAD TO GIVE IT TO YOU ITS 1-800-FULL-###!
I STRONGLY BELIEVE THAT THE TWO POWER PLANTS THAT WENT OUT HAVE'NT BEEN REPLACED WITH NEW EQUIPMENT IN YEARS! AND SO WHY DO WE PAY SOO MUCH ON OUR ELECTRIC BILLS?
HMMMMM? I WONDER!