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CB Casual Dining Olive Garden Complaints #42-61
Olive Garden

Olive Garden review: Poor service and manager did not do much

I
Author of the review
10:36 pm UTC

Hello, yesterday we went to the Olive Garden, Montebello Towncenter in Rosemead CA for dinner to celebrate my sisters birthday, which it got ruined with your bad service. We all had an awful experience, party of 5, someone from my party walked out upset and hungry before receiving our dinner plate. Our first waitress Genesis took a while to get our drink order, we place an appetizer and our plate order. Apparently she went home and didn't tell the second waitress Destiny that she didn't place our order, we waited more than an hour, then our waitress came over to ask what we all had ordered, we thought oh she's checking on our order. In front of us there was a big group, that came half an hour later after us and they received their food. At that point, we realized that the first waitress never put in our order. My brother in law walked out upset and did not want to eat anymore. The waitress was avoiding us, after we stopped her she explained that there was a miscommunication between her and the first waitress that just left home. The manager Julian came over, heard us and then he said I will be back, he came back after we had finished our meal. I believe he did not solve anything, it would of been nice to receive a discount, all he offered was an appetizer or desert. This is unacceptable and poor service that you offer to loyal customers. We been loyal to your company, my family and I will take our service somewhere will they will appreciate our business. The first waitress Genesis should be reprehended.

Thank you,

Irma Gallegos

Desired outcome: Please train your employees to communicate among each other and do a better job.

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  1. Olive Garden Contacts

  2. Olive Garden phone numbers
    +1 (877) 500-9706
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    +1 (800) 248-4935
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    +1 (844) 645-6925
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    Customer Service
    +1 (800) 331-2729
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    Guest Relations
    +1 (626) 821-0636
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    General Manager
    +1 (407) 245-4336
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    Guest Relations
    +1 (847) 428-1981
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    1000 Darden Center Drive, Orlando, South Carolina, 32837, United States
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    Aug 03, 2026
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Olive Garden Category
Olive Garden is ranked 3 among 23 companies in the Casual Dining category
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Cold food, management
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