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Valentines Day nightmare. I ordered a steak and my wife ordered the kabobs. Both were to be cooked medium. When the food arrived the waiter carefully removed hers from the skewers, asked us to try our food and asked how they were. We both cut into them and they were both medium. My wife however noticed that hers was warm on the surface, but cold in the middle, like it had been sitting under a lamp for some time. The waiter apologized, took the plate back and said he would take care of it. When he returned, 15 minutes later, he cautioned that the plate was very hot. We noticed right away that the kabobs weren't on a skewer and only contained about half an order. When she cut into a piece of meat, it was hot allright, but it was also cooked well and had no juice left. The kitchen had either put it back on the grill or microwaved the heck out of it.
We had now been sitting at the table for over an hour and neither of us were interested in waiting any longer. We called the manager and told him we wanted our bill. We had never seen him there before and he just stared at the plates. He then said that he would have her kabobs re-made. My wife replied thanks anyway, but "my husbands dinner is now cold and this whole dinner experience is pretty much ruined. He finally said "just a minute". He left and returned, apologized and said that he had taken care of our bill. That was the end of it. He did nothing to entice us to return to his store and we will never go back. This is a real shame, because we live in the area and used to eat there a couple of times a month.
The first problem which was a cold meal was made even worse by the second problem, which was a manager that didn't have the first clue about customer retention.
Newnan lost a TGI Fridays last year due to lack of customers. Watch out
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me tell you about a horrid experience I had at a panera bread in Florida! i prefer to have that manager he called himself a general manager and should be fired all the way to the Mopon! If I was the owner and he spoke to me that way he would never work anywhere in the USA as far as i am concerned I tried the BBB and they asked what the remedy was i told them to make him appologize and on a letter Head and all would be forgiven maybe the manager never said he was sorryu for false accusations against me and since June of 2008, I have ot been there since it is march 2009 and i am a happy man now I have the Laptop I dreamed I could want but diod not think i could affoird some miracle happend and poof i got the Dream PC laptop with the most powerful Memory and not so much hard drive but if you ever go to drink Coffee the area Dunking Donut shop is better they may be not as clean or tidy but they give you the respect and the manager does not falsley accuse you of Voyerism and I was innoiocenty and tried to defend myself but lost to this mANAGER AND THEN MY uNCLKE FROM THE uk WITH MY SISTER ARRIVED TO EAT THERE i SAID DO NOT GIVE YOUR MONEY TO THEM AND WE ALL WENT TO ANOTHER LOCATION AND HAD A GREAT TIME NONE THE LESS AT A LOCAL sAM'S CLUB NO DOUBT THEY TREAED US LIKE A FAMILY IF YOU WANT TO NOT BE TREATED LIKE CRAP AND GARBAGE GO TO THE SAM'S OR TARGET THEY TRULY TRAT YOU LIKE A GUEST AT A PANBBERA BREAD YOUY ARE TREATED LIKE THEIR PAYCHECK THEY DO NOT DO WHAT THEY SAY AND WHGEN THEY SAY CAN IU HELP THE NEXT GUEST THEY JUST WANT YOUR MONEY DO NOT GIVE YOUR MONEY TO PANERA BREAD LET THEM GO OUT OF BUSINESS AND ON bRUCE b DOWNS ANDS ALL THE OTHER PANERA BREAD'S SHOULD EITHER RE ESTABLISH A NEW POLICY TO FIRST ASK BEFORE ACCUSING AGAINS THE LAW YOU SEE IN THE USA YOU ARE NOT SUPPOSED TO POINT A FINGER UNTOO THE DAY AT THE COURT HOUSE I DO NOT HAVE THE FUNDS TO SUE THIUS COMPANY BUT I TELL YOU IF I WAS A MILLIONAIRE OR WON THE LOTTO IN FLORIDA I WOULD GO FOR THE HEART IN A SECONMD MAKE THE OWNERS FIRE THE SOB AND MAKE SURE HE NEVER WORK ANYUWHERE IN THE USA AS LONG AS I LKIVE OR HE LIVES BECAUSE HE WAS JUST PLAIN RUDE AND THAT IS NOT HOW YOU TREAT A GUEST THAT IS HOW YOU FALSE ACCUSE A CUSTOMER OF SOMETHING ANOPTHER SLOTH CUSTOMER FEMALE STUNDENT FALE ACCUSED ME OF TAPING THEM I DID NOT VIDEO THEM I DID NOT PHO9TO THEM THERE ARE TONS OF STDENTS THER EWHO WEAR WHORISH OUTFITS THE MANEGR FROM THERE PROIBABLY DID EACHN AND EVERY ONE OF THEM OR WISE VERSA LIKE THE CLINTON THING THE IN AND OUT BOBBIBNG FROM MONIUCA YOU KJNOW WHO LAWINSKI GOT IT?
"This is a real shame, because we live in the area and used to eat there a couple of times a month."
~I understand that service sucked but if you like a restaurant, it's silly to let one sucky time ruin it for you. It was one trip to OG and there are other managers there. You just happened to go on the night when the idiot manager was working. Don't judge the restaurant as a whole by that one experience. I actually work at an OG in Indiana. I know that night was Valentine's Day and I think what happened was inexcusable. The situation wasn't handled correctly at all. I also know that on the busiest day of the year, the best cooks should've been on line and the GM and other great managers should've been the one's working. But give it another try and yes, definitely talk to corporate. I know that they send out gift cards in the mail for complaints!
Write a complaint to the main office through their website. I had an awful experience once at Olive Garden, I mean it was really gross, and I wrote a cordial email to the corporate offices explaining what happened. I was very pleased with their response and the aftermath. You should try it.